The Spanish Suite Via di Ripetta — Hotel in Rome

Once.. it might have been even great... ”|First we didnt get answers to our questions, then after staying there 2 days of 4 we got a confirmation email to check in. So the questions i had when we booked, did not matter. |Then it was hard to understand were to go info said check in at 67 but there were nothing at 67. |After 10 min we finally got in. Noticed this huge copper colored hair ball in the staircase and other stuff.. "floating around" and it was there our whole stay. No one cleaned. Clog in the bathroom sink. We asked for an extra stool for our suitcase cus the room was so small and cramped that we couldnt walk around the bed with the suitcase on the floor, they said they would check, and we left to eat, returned 5 hrs later no one said a thing about it, and no stool arrived. |The "balcony" door couldnt be closed so we had mosquitoes inside. |The cars on the street, screaming people and the school were more heard due to the door couldnt be properly closed. |We heard the "neighbour" and the people over us stamping the floor/our roof early early mornings and midnight. |We asked for coffee ... There were NO espresso ONLY instant coffee, the loose kind, you put into warm water in ITALY!! |No drinking water they didnt even change our towels or bed sheets in 4 days. |Toilet wasent clean ditt on the back from several weeks it looked. |The floor in this room was tilted towards the balcony so it felt like walking on a boat. |Extremely small bed about 135-140 cm Not for 2 grown up persons on holiday and want to rest and sleep good. |Very empty unloved place, no feeling. Empty were its supposed to be a "breakfast room" no flowers no fruits in the fruitbaskets no decor at all, no tea in the tea holder. Just empty, no one cared. Its all about your money. |Its not cheap to stay there. |We are not going to...

I do not recommend this accommodation. It is unreliable and has nothing in common with "boutique" or "luxury". You can find much better places in Rome for this price. I stayed in this accommodation in October 2021. I booked a Superior room for EUR 173.8. At the check-in, I was asked to pay EUR 187.8 (more than initially quoted). After the payment, I was shown to my room (on Via Ripetta 67), which looked nothing like on the pictures and was not a Superior but a Standard room. After multiple international calls with the head office and 3 hours of waiting, I had to walk with our luggage to a building in a completely different location (Via Vittoria 24). There I was offered two rooms: one that had an awful smell from the bathroom and the other one (Standard) that I took. The whole process took a very long time, and after a full day of travel, I only got to our actual room at 23:00. The room was much smaller than advertised, did not look like the pictures, there was no wifi in the room. The door let through all the noises from the corridor. And it was not in the location where I chose (Via Ripetta) and had plans for my stay. The only upside is that after an email back-and-forth with the accommodation, they reimbursed 40 EUR as a difference between Standard and...

The worst part of my stay in Rome was this hotel. There was an issue with the hot water in the shower—it didn’t work. We spoke to the staff, and each time, they claimed they had checked it and that everything was fine, as if we were lying. Another issue: their power outlets were faulty. I plugged in the hair dryer, and it exploded in a cloud of smoke. The same happened with my hair straightener, which stopped working because of the outlet. When we complained at the front desk, they reassured us that they would refund us as soon as possible and even gave us the green light to buy a new straightener, promising they would reimburse us for the cost and that the refund process was already underway. However, as soon as we left the hotel , they stopped responding, leaving us on “seen” every time we send them a message . In conclusion: they are liars and scammers. Be careful, people—stay away...