Staff received us warmly and were very helpful in getting us settled in. ||Our room included two twin beds, a small bench at the window and a desk area with a kettle and mini-fridge. The beds were very comfortable and the bench and desk area assisted as an area for us to store our luggage, making the room nice and cosy without falling over our luggage lol||We opted for to have breakfast included and were grateful for the delicious traditional bento box style of breakfast each morning. ||This location is a short walk from the train station and also offers great walkability to many restaurants, stores, 7-11 ATM, Family Mart and Lawsons. Further, this location has local bus service stops at the front door and across the street from the front door going in the opposite direction. ||During our stay, we learned that the front desk sold bus/subway day passes for 1100.00 JPY. The pass is only valid for one day, not a 24 hour period. One-way bus fare is 230JPY, so we found it helpful to purchase a pass on December 31st, as we were all over the place: at the Castle, Nishiki Market and then to the Gion area for the festivities at midnight - totally worth the pass! ||If you're like me and have never used a bus in Japan, you will find it helpful to know that you enter the bus at the back and leave the bus at the front, putting your pass or cash through the fare box on your way off the bus. The buses have English announcements, so don't be afraid to give them a try!||We recommend:|Rabbit Bagels (across the street from the hotel)|Katsukura Shijo Higashinotoin for dinner is a must! (near Nishiki Market)|Holly's Cafe (5 minute walk from the hotel)||We truly felt 'at home' at this hotel and would return...
Read moreI rarely write reviews, but this time I want to congratulate the mediocrity of this hotel. I had made a reservation and paid in advance, the day before they contacted me to confirm if I am a resident of Japan (I am a foreigner but I live in Japan), no worries. I arrived in the morning to drop off my luggage, we check my reservation, everything is fine. Come the moment of check-in, the staff asked me for my document proving that I live in Japan, very well, then he asked me for proof that I am vaccinated... I don't have the papers with me, I went to 3 different hotels this month and no one asked me for proof. The Mr who welcomes me, (I'm nice, I wouldn't say his name) recommended me that I ask someone to send the photo of these documents, I find it inappropriate and rude. Who do I ask ? My father in France ? My mother in France ? I can go on for a long time, but please train your team in politeness. So I don't have the photo or the paper. The Mr. asked me to cancel my online reservation and told me that he will make a new one. No problem, there he told me that everything is good, but I have to pay more ! (Something like + 10000 ¥ ) Sorry ?! So either I pay more or I don't have a hotel in Kyoto ?! It's blackmail worthy of the mafia, if you absolutely need a document, you must send a message before, you contacted me the day before, so you could asked to me. I preferred to change hotels rather than give in to blackmail. The problem is not the price, the hotel where I am currently costing me more than what you asked me (and did not ask me for proof of vaccination) it is the way to ask something. Worthy of robbers and thieves congratulations...
Read more2 nights booked at this property. AVOID booking breakfast and appreciate that the the rooms are SMALL. ||The location of this Ibis is very good. It is a short walk to the subway, there is a bus stop opposite the hotel and you can be in the main shopping area and the Nishiki Market in about 10 minutes. ||The rooms are on the typical small size which for 2 of us with a suitcase each was a tricky situation as we tried to manoeuvre around the room and sort out our belongings. The bathroom can only fit 1 person at a time. ||DO NOT pay extra for the breakfast. The hotel does not have its own restaurant, you must go down in the morning and collect a Bento box from the lobby of which there are a few different options (meat, fish, veg) and the later you leave it, the less choice you get…NO drinks to accompany it, not even tea or coffee. Very disappointing and to which I will be contacting Accor over as it is very much mis-sold on their website. ||Lifts are also very frustrating as there are only two and it always seems to take forever. |My room had issues with its climate control, the AC seemed to have a mind of its own, one minute its too hot, the next its too cold, we would watch the counter on the screen just jump without any input from 22c to 17C to 25C, it was all very bizarre and resulted in much disturbance as we tried to sleep.||Otherwise however, it has a great location, a beautiful entrance and very friendly and...
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