THE GENERAL KYOTO Shijo Shinmachi 四条新町 — Hotel in Kyoto

I stayed at this hotel during the first week of December 2024 with a friend. We booked the room in late October or early November, shortly after confirming our travel dates. A friend had recommended this place for its affordability and convenient location, so we booked without much hesitation.

We reserved through Booking.com, as the prices were similar to those on the hotel’s official website, with the added benefit of a breakfast option included on Booking.com.

On the day of our arrival, while checking the route from the train station to the hotel on Google Maps, we noticed that the hotel rooms were being offered at a 5-60% discount across all platforms. This naturally caused some disappointment, as we had planned our trip and booked well in advance. At check-in, we mentioned this to the front desk and inquired about the possibility of a room upgrade. Unfortunately, no upgraded rooms were available. We expressed understanding of this, but also shared our frustration, pointing out how such a significant price drop makes early planning feel counterproductive.

The front desk staff responded that "this is normal in the hotel business" and that there was nothing they could do since we had booked through Booking.com. They further suggested we book directly through the hotel’s website in the future. When I explained that the same price drops were visible on their official site, the manager curtly asked, "What do you want us to do?"

Adding to this, a Korean intern at the hotel commented, "If you travel often, you'll know not to book through Booking.com," delivering this unsolicited advice with a smirk. While his comment may have been intended as helpful, it came across as condescending and unprofessional.

I understand that fluctuating prices are a feature of the hospitality industry, but the dismissive and passive-aggressive manner in which my concerns were handled left a lasting negative impression. The way the staff addressed my complaint made me feel as though I was at fault for booking through a third-party platform, which I found to be both inconsiderate and inappropriate.

Unfortunately, this experience has ensured that I will not choose this hotel chain again, not only because of the pricing inconsistency but also due to the poor handling of guest concerns.

In summary, if you tend to plan ahead and use third-party booking websites, be prepared for significant price drops closer to your stay, as the hotel considers this standard practice. Unfortunately, the dismissive and unprofessional handling of such concerns makes this hotel chain one I cannot recommend. (Breakfast is not...

A Truly Outstanding Stay – Thanks to Lin and the Incredible Team at The General Kyoto Shijo Shinmachi

From the moment we stepped into The General Kyoto, we were welcomed with warmth, grace, and a level of hospitality that set the tone for our entire stay. I’d especially like to extend my heartfelt thanks to Lin and the entire front desk and lounge staff, who went above and beyond in every interaction.

Lin was exceptional — gracious, attentive, and always a step ahead in anticipating our needs. Whether it was giving us thoughtful recommendations, arranging bookings, or simply offering a warm smile after a long day exploring Kyoto, Lin brought a genuine sense of care that made us feel more like guests in a home than in a hotel.

The front desk team mirrored this same spirit. Every encounter was marked by professionalism, kindness, and efficiency. They were incredibly helpful with directions, transport advice, and small touches that made navigating Kyoto effortless.

A special mention must also go to the lounge staff, whose warmth and attention to detail made every moment in the lounge feel peaceful and personal. The ambiance, refreshments, and care provided added a comforting touch of luxury that elevated the experience.

In a city renowned for its hospitality, The General Kyoto stands out not only for its aesthetic and location but, most importantly, for its people. Thank you again, Lin and team — you made our stay truly unforgettable. We will...

Been to Japan 4 times, spending 2-3 weeks per trip, this is the nicest Japanese lady I have ever met, Takamora! Because of her, I rated this hotel 5 stars! Now this hotel has extremely comfortable bed and offer good size bedroom. It is very clean and close to bus stops and Shijo train station (ignore the train exit 1-4 and go through the underground shopping area and look for exit 24). You just enjoy coming back to your bedroom after a long day. They even offer customers pop to use the lounge for free snacks and liquor from 3pm-10pm. I do love the hotel but what makes this hotel exceptional was this kind lady - Takamora working in the lounge serving our daily breakfast. She was very proactive in giving us ideas and also places to visit during our stay. She wrote down on papers in case we did not understand her. Not only that, on our very last day, she asked us if we know how to take the Shinkansen line from the hotel. She gave us very detailed directions without me even asking. She was very caring towards the customers even though she was just helping out in the lounge and she has all the rights not to give ideas etc. But her warmth and extraordinary attitude added a lot of values to this hotel and make it the best 6 days stay. Takamora - you are the best! I will...