Quintessa Hotel Tokyo Ginza — Hotel in Tokyo

If you would like to be close enough to the main strip in Ginza, then this hotel is good and won't cost you a fortune. The walk to the main shopping district in Ginza is about 10 minutes. This is also situated 5 minutes away from the closest Tokyo metro station that could take you to other popular areas in Tokyo in 20-30 minutes. The rooms are fairly comfortable. For travelers who prefers room that are pitch dark during your sleep this is perfect as the blinds block 99.99% of the light even if it's blasting sun outside. There are convenience stores, restaurants and shops within 5 minutes walk that would satisfy the basic needs while travelling. Staff are friendly and helpful. ||Now on the flip side, the rooms are extremely small. We stayed in a double room that was merely 14 square meters large and we had difficulty opening two large sized suitcases. The desk next to the bed is small and for ladies who have plenty of gadgets at the beginning of the day for make up then this could be chaotic. The bathroom is clean but again small but acceptable. These "size" issues are atypical of a lot of mid range priced hotels. ||Specifically to Quintessa, I think although the rooms look clean visually, there is a potential issue with dust. We stayed for 6 nights and at the end of our stay we could find dust collecting on top of our suitcases. As I am super sensitive to dust, my nasal allergy did not have a good time. We asked for extra pillows and both pillow cases had stains on it which we thought being an extremely hygienic country we would never encounter in Japan. The toilet seat when we checked in on the first day looked inadequately cleaned and the fridge had a smell that were from food from the last guests. (The smell remained for the entire stay and we refrained from using the fridge altogether.) ||Overall was an average stay mainly due to its location and the reasonable rates but some core improvements suggested and probably not the best choice if you...

If you would like to be close enough to the main strip in Ginza, then this hotel is good and won't cost you a fortune. The walk to the main shopping district in Ginza is about 10 minutes. This is also situated 5 minutes away from the closest Tokyo metro station that could take you to other popular areas in Tokyo in 20-30 minutes. The rooms are fairly comfortable. For travelers who prefers room that are pitch dark during your sleep this is perfect as the blinds block 99.99% of the light even if it's blasting sun outside. There are convenience stores, restaurants and shops within 5 minutes walk that would satisfy the basic needs while travelling. Staff are friendly and helpful. ||Now on the flip side, the rooms are extremely small. We stayed in a double room that was merely 14 square meters large and we had difficulty opening two large sized suitcases. The desk next to the bed is small and for ladies who have plenty of gadgets at the beginning of the day for make up then this could be chaotic. The bathroom is clean but again small but acceptable. These "size" issues are atypical of a lot of mid range priced hotels. ||Specifically to Quintessa, I think although the rooms look clean visually, there is a potential issue with dust. We stayed for 6 nights and at the end of our stay we could find dust collecting on top of our suitcases. As I am super sensitive to dust, my nasal allergy did not have a good time. We asked for extra pillows and both pillow cases had stains on it which we thought being an extremely hygienic country we would never encounter in Japan. The toilet seat when we checked in on the first day looked inadequately cleaned and the fridge had a smell that were from food from the last guests. (The smell remained for the entire stay and we refrained from using the fridge altogether.) ||Overall was an average stay mainly due to its location and the reasonable rates but some core improvements suggested and probably not the best choice if you...

I would not recommend traveller to stay here.Bad communication! As I lost my AirPod during my stay and I’m very sure my last used is in hotel.I told them I lost the AirPod, they said housekeeping is not on duty now, will help me check the next day they start work. I asked them again the next them early in the morning, but tHe staff seems like don’t know what I talking about feel like he is the first time notice about my lost item. Fine, i delivered my message again and I said later night time I will be back, the staff said ok. I came back later around 11pm and ask the staff on duty , did they found anything? Again! He don’t know what am I talking about and ask me back did I checked with housekeeping?A-bit frustrated I repeat myself again and again (3 times, all different staff) but they seems like not doing their proper handover and follow up with my issue!! I lost something but can’t find back, I stayed in that hotel 5 days, the second day I lost but until forth night they don’t take any action.We had the breakfast during our stays, but five days been eating the same dishes, we thought is a buffet style buffet but it wasn’t.This hotel not providing any bottle water we have to go down to lobby to refill water, but one day at night we wanted to take some water and want of the lady just said our water dispenser no more water. How can a hotel don’t have 24 hour drinking water to their guest?? We asked for housekeeping to make up our room during our stay, but we feel like she just anyhow do her job, like the used towel we put on the shelf she never take it, change the bed sheet but never place back something on the bed.This is the four star hotel but it not like four star. Lack of service, bad communication and also they don’t understand simple English!Will...