Jawi Peranakan Mansion — Hotel in George Town

Stayed here last week and I have to say it's one of the worst places that I've stayed in. I booked a room for 3 nights but I had to check out after 1 night.

The mansion is charming, and it's located in a great location (it's in the middle of places that I was visiting, super convenient). It's great that we can refill our water with a water dispenser, and coffee and tea outside of the room. But that is about it, I'm really struggling to find good things about this place.

Firstly, the staff were not very welcoming; hardly a smile when you bump into them as you leave the mansion. As my room was located at the ground level, I could hear everything from above. Granted, it's a mansion so I could get past that, but because the windows are not sound proof, I could hear every car and motorcycle that drove past in the night. Coupled with the fact that the bed and pillow were so uncomfortable, I woke up in the night booking another hotel and checked out immediately the next day. The pillows provided were super thin, giving me neck pain. The bed wasn't supportive as well, not to mention the blankets aren't even blankets - just a thin piece of cloth.

The safe in the room wasn't working as well. Not to mention that the TV wasn't in great working condition too; reception was bad so the colours were all funky, and lots of streaks. There is absolutely lack of hangers as well.

While the staff did try to change my room when I told him I wanted an early checkout, he did not ask what was the reason why I am checking out early when I said I couldn't sleep at all. I think it just says a lot about how much effort are they willing to make this mansion a nice place to stay at.

It was the most traumatising stay and I would not recommend this place at all. Spend a little more and...

We stayed for 2 nights in this wonderful restored boutique hotel. |Location is good as we like walking around the places we visited, it is not the most central location but walk to the heritage part of town is easy from here. ||The room we were in was nice, easily sleeps 4 people as there is another big bed on the second floor, but do be careful if you plan to stay in this room if you have small children as the stairs only have railing on one side (where there is wall). The stay does not come with breakfast but plenty of places for that around, within 5-7 minutes walk. There is a communal area next to the reception area where family can eat their dinner/lunch bought from outside. Water is also available from a dispenser on the ground floor, some canned drinks are FOC in the room. ||Pillows are on the thinner side, no slipper so do bring your own. We have one issue with the shower, where it is very difficult to regulate the water temperature and the hot water temperature is on the high side. Another issue is out of the hotel's responsibility, ie the traffic on the road with some crazy bikes/cars going fast during the night.||Swimming pool is excellent to cool off after a long day going around town.||The service was really good. The team are friendly and we were given a 1 pm check out plus we could also leave our luggages to be picked up later...

Came here from 4/5-5/5/2022. I rated Excellant/Exemplary due to lot of factors. The staff warm hospitality that extended to my friend, 2 of her kiddos & myself. My mistakes booked on wrong dates. Stephanie saves our night that day. She is very professional & attended our problem with calm but our hope to stay here still with. Luckily, the Manager, En. Muiz granted us with the last room that available on that night. The moments we entering the hotel, cozy, authentic & classic interrior are so welcoming us. It is a nice place to stay. I felt comfortable, enjoy every single of moment to be here. Never I experienced the hospitality/guest experience that all the staff here offered compare to other hotel whereby I would rate 10/10 for their kindness, welcoming, greeting, no double standard to attend their guests, how polite they’re that make us feel we are welcome by all of you. The strategic location by walking in the morning for Roti Canai Transfer too. Thank you to the Management of Jawi Peranakan Mansion. Ms. Stephanie & En. Muiz, we owed you both a lot. You’re the asset to your Management. InshaAllah, Im sure, I will have my stay here again. Salam...