Radisson Blu Hotel, Amsterdam City Center — Hotel in Amsterdam

As a guest at the Radisson Blu Hotel in Amsterdam, I must express my profound disappointment regarding an incident that occurred during my stay.

My partner and I returned to our room late one evening and ordered room service. While enjoying our meal, we were approached in a rather alarming and confrontational manner by a member of the hotel staff. Instead of addressing us discreetly or through the appropriate channels, this individual resorted to shouting at us from the street below, displaying an unprofessional and distressing behavior that was entirely uncalled for.

While I acknowledge the hotel's no-smoking policy, the manner in which the situation was handled was completely disproportionate and disrespectful. There are more tactful and respectful ways to address guests about policy violations, and public shouting from the street should never be one of them.

Moreover, the subsequent response from the manager, who sided with the staff member without attempting to understand our perspective or investigate the situation, was deeply disappointing. As guests, we expected a fair and unbiased inquiry into the matter rather than an immediate assumption of wrongdoing.

Effective communication and respectful engagement are fundamental to the hospitality industry. Sadly, this incident marred what could have been an otherwise enjoyable stay at your establishment. I hope that the hotel reconsiders its approach to handling such situations in the future, prioritizing professionalism and respectful communication with guests.

In addition to the aforementioned issues, it's imperative to highlight the lack of accessibility to higher management during our attempt to address the situation. Despite our request to speak with a superior or higher-ranking manager, the staff informed us that no one beyond the current manager was available.

We were repeatedly told that the higher management was either unavailable due to being out of the premises or on holiday. This lack of access to someone more senior within the hotel's hierarchy added to the frustration of the situation, as it appeared that avenues for addressing our concerns were intentionally limited or unavailable.

Effective conflict resolution and guest satisfaction often require escalation to higher authorities when the immediate response proves unsatisfactory. However, the unavailability of higher management created a sense of helplessness and further compounded our dissatisfaction with the handling of the incident.

Access to higher management in situations where guests seek resolution is a fundamental aspect of customer service, ensuring that concerns are adequately heard and addressed. The unavailability of such avenues for recourse only added to the overall disappointment experienced during our stay.

Additionally, despite feeling obliged to continue our stay at the hotel, I must regrettably express that based on the experience and the handling of the aforementioned incident, I cannot in good conscience recommend the Radisson Blu Hotel in Amsterdam to fellow travelers.

While circumstances may have required our continued residence, the quality of service, lack of respectful communication, unavailability of higher management, and the overall dissatisfaction with the handling of the situation have left a lasting negative impression. Consequently, I cannot advocate for an establishment where such incidents and their subsequent management are reflective of the...

This was our 4th trip to Amsterdam and we wanted to stay somewhere a little more central this time around, to see what the experience would be like (we normally stay in the museum quarter). We decided to splurge and spend a little more than we normally would, and stayed at the Radisson based on location and pictures online. The hotel was nice, clean and well organized. It was a fair walk (because of luggage) from the train station, but not that easily accessible by transit, or not enough to make it worth it. Our reservation was accurate and check in was easy. The attempted to "upsell" us to a business class room with breakfast when we arrived, but we already spend more than usual on the room we pre-booked. The hotel is made up of 2 buildings on either side of a street. However, to access building 2 (for security) you have to go to building one. So we would have to enter building one, go downstairs, walk under the street through a corridor, and then take the elevator up on the other side. This process got old, quickly. While the room was clean, and quiet, and spacious, being in building 2 kind of made us feel like a second class citizen. The main lobby of the first building has these huge high ceilings, and you can see how all the rooms connect to it. Not sure what those rooms were like, or if that's what we would have got if we spent the extra money, but we didn't really love the experience and hassle of getting to and from out room each time we arrived and departed. We also didn't feel like the location was more central than expected. We felt we were walking longer and further to find good eateries than we did when we stayed in other areas of town. So overall, this place wasn't really our favourite. It might work well for many, and i can see if being good for conferences or things like that, but unlikely I stay again unless I had a REALLY good deal. I felt I spent more, and got less this...

We booked our trip through the Grand Prix Grand Tours for the Dutch 2024 Grand Prix - the hotel was situated lovely only a 15min walk to the train station which would take us to the Zandvoort Circuit.

We checked in with such perfect ease, a self check in system and you create your own key - amazing. The food was fab we ate only the one evening in the bar area but it was perfect. The hotel and dinning is all contactless/card only no cash. There is a little kiosk down beside front reception which has a variety of snacks and drinks for you to purchase using the self service kiosk - again card only.

The hotel is within walking distance of many fine places to eat we had no trouble getting somewhere to eat each evening as there was so many to choose from on our walk back from the Amsterdam Centraal train station.

The breakfast each of the mornings was lovely with such a wide variety of items. Hot and cold buffet style selections and you can make your own coffee.

The rooms were decently sized, beds very comfortable, bathroom decently sized with fresh towels everyday if you wanted or you could save on water and reuse them.

Housekeeping visited everyday, tidying the beds, fresh towels if needed, restocking then inroom coffee machine and emptying the bins.

Checkout was very easy and again self check out which was soo easy to use.

Overall had a 10/10 experience with this hotel and would...