Boracay Peninsula Beach Resort — Hotel in Malay

One star. I feel completely deceived and utterly disgusted by my stay at Boracay Peninsula. The deceptive payment practices were the first sign of trouble. We paid using a credit card and were explicitly assured by hotel staff that no further action was required from our end. Imagine our shock when, a month after our departure, we received a demand for payment! The sheer audacity of demanding payment after providing such subpar service is unbelievable. No one even bothered to validate the credit card payment during our six-day stay, highlighting a shocking level of incompetence and disregard for their customers. This blatant disregard for truth and basic customer service is unacceptable.

The room itself was a health hazard. A termite infestation was rampant—termites crawling everywhere, on the walls, furniture, even in the bed! The sheer number was terrifying, and the overall uncleanliness was appalling. Adding to the infestation, the bathroom emitted a stomach-churning, overpowering stench—a truly nauseating odor that lingered throughout the room, making us feel ill. We experienced severe headaches and nausea as a direct result. The pool, despite its deceptively blue appearance, was clearly filthy—murky, with visible debris floating on the surface, and generally unhygienic. It was clear that no effort whatsoever had been made to maintain basic standards of cleanliness.

To make matters even worse, the staff were completely unapologetic, displaying a shocking lack of concern for the appalling conditions and the distress they caused. Their dismissive attitude only added insult to injury. I urge anyone considering this hotel to reconsider. This place is not just a scam; it's a health risk and a...

We arrived at noon. Check in was easy although early check in was not available which was ok since we still have yet to have lunch anyway. Location wise, its nice becuase its a beach front hotel. However, getting to the hotel from the port and vice versa is a challenge since the nearest access road is under construction and you will have to carry your luggage for around 70 - 150 m depending on which access road you are coming from (mandarin or peri peri). Also, there were no staff to assist us with our luggage as we checked out early (around 6 am) and the front dest staff cannot leave to assist us as he was alone. Beach is accesible and the hotel is around 450 m from D’mall. You can walk to station 1 and station 2 with the same effort so you have access to all the bars and resto’s as well. Theres a small pool and there were water and toiletries available. Not sure if its just us but water and toiletries were not replenished, towels not replaced and room was not cleaned but to be fair, we did not make any request for it. (Was expecting standard hotel service). With the location, i can say it helped with the Bora experience as we can easily come and go to the hotel whenever we need anything as it is a beach front location. Overall, we would recommend staying at Boracay Peninsula. Room is reasonably priced considering the location and amenities. We may book again if ever we get the chance to visit bora again and get the same or better deal on the room. (3...

I've booked at the peninsula because of its beachfront location and pool.|As we arrived I've noticed the hotel/room was updated, not a big problem, but only until I've noticed it was poorly cleaned, or even not cleaned at all. The toilet sink and shower still had hairs, and dirty stuff stick to the tiles, wall... towels smelled bad, like dirty water used to wash them or place were they were kept with a bad smell. There was dust over almost all surfaces and under the bed, water kettle still had water from previous guests,... The pool water was not clear, nobody was using it. |Although the staff cleaned the toilet after requested, everything else was still dirty. As we arrived with the Corona virus going on and being there with a young child I truly didn't felt safe or at least comfortable at all. |The staff was nice, but it was not enough. We left after first night, from our 5 nights stay. Management agree with the refund of the last 4 nights.|Pros: good location, right in the beach between station 3 and 2. It has a massage spa, pizzaria , grill and corean restaurant in the resort area. But with the lack of higiene presente unfortunately nothing else mattered, we...