Henann Regency Resort & Spa — Hotel in Malay

We were booked at Hennann Regency Boracay for three nights, with breakfast included at Summer Breeze, one of the hotel’s restaurants. On the morning after our second night, I noticed that the group seated at the beachfront table was preparing to leave. When we arrived to register for breakfast, I requested to be seated at that table. The receptionist made a show of radioing someone, then informed me that another group had already requested to be transferred there. I accepted this and we were instead seated at a table at the back by the pool.||Midway through our breakfast, I noticed who ended up at the beachfront table—it was our neighbors. I knew for a fact they were still in their room getting ready when we had gone down to eat. While I didn’t mind them getting the table—perhaps they had made prior arrangements—I became curious about how the reservation process worked. I approached the reception again to inquire. The staff member who had seated us earlier was no longer there, so I simply asked her colleague to let her know I had a question.||Eventually, the same receptionist came over to our table. I asked again why we weren’t given the beachfront table. She repeated her earlier claim—that another group had requested it before us. I called her out, explaining that I knew the people who were now seated there. I expressed my disappointment at being lied to. Not wanting to engage further with someone who couldn’t be honest, I asked to speak with a manager.||Shortly after, a Mr. Ronulf approached our table while on the phone, apparently instructing someone to prepare a beachfront table for us. He then informed us that the table would soon be ready. I explained that his offer missed the point—we were nearly done with our meal. I didn’t want the table now. I simply wanted to understand how to reserve that table for the next day and to not be lied to in the process. I asked to speak with someone else and was given the names Apple, the front desk manager, and Mr. Dindo Salazar, the hotel manager.||Before returning to our room, I stopped by the main reception around 9:30 AM to ask to speak with Mr. Salazar. The receptionist asked for my name and room number (Room 258), then called someone. He later informed me that there was no answer from Mr. Salazar’s office.||I went back to our room expecting a callback, but since none was arranged, I called the reception about 30 minutes later. A staff member named Angel answered. I explained that I wished to speak directly with Mr. Salazar. She asked for the reason and whether she could assist instead. Given how poorly my concern had been handled earlier, I reiterated that I preferred to speak with Mr. Salazar personally. She placed me on hold and, upon returning, said there was still no answer from his office, but that she would continue trying and call me back.||An hour passed with no callback. I called again. Another staff member said Angel was assisting another guest. I tried again a few minutes later, and Angel finally answered. She immediately apologized “for calling me late.” I corrected her—it wasn’t a late call; there was no call at all. I had followed up three times. She then told me that Mr. Salazar would be in meetings the entire day.||At that point, I informed her that we would not be completing our third night and would check out immediately.||Shortly after, Ms. Apple, the front desk manager, called and asked to meet. I obliged and met her at Summer Breeze. She offered my family an “upgraded” breakfast the following morning—whatever that meant—but again reiterated that Mr. Salazar would be in meetings the whole day. It seems our stay was too insignificant for Mr. Salazar to even acknowledge personally, not even through a brief note conveyed by Ms. Apple.||I let it pass that we saw cockroaches in our bathroom, that the air conditioning wasn’t cooling properly, and that the room felt too dim for my liking. But I could not accept being lied to, and being ignored when I raised a valid concern.||We transferred to the neighboring Mandarin Bay Resort & Spa. It was a good decision that salvaged our final night in Boracay—with its modern rooms, beautiful courtyard swimming pool, and genuinely...

Stayed in Presidential Suite, did not get Presidential Experience

This is the 6th time I've stayed at the Regency in Boracay for the past 15 years. I call it the Regency because that's what it was before Hennan took over. I was lucky enough to stay here before they took over. Unfortunately, the hotel is completely run down and is a shell of what it used to be - The prime, undisputed beachfront hotel in Station 2 in Boracay.

My dream from when I first stayed here in 2009 was be able to afford to stay in the "Presidential Suite" Which was literally 20 steps away from the beach front, had a balcony on the main walking path of station 2, and right in the middle of all the hustle and bustle... That's what I remembered when I used to walk past that room as a peasant deluxe room guest. You can imagine the excitement I had saving enough money to finally be able to afford this room and take my family 15 years later... And I was in for a disappointing shock.

I will say, before I list my experiences, that Angela at the front desk was very helpful, kind and courteous and she did everything she could to accomodate for our stay, as I had both my parents and in-laws booking 2 other rooms (from my recommendations...) Would I recommend staying here... Probably never again.

I do apologise to Apple, the FOH manager who tried to help - But my experience was well below "Presidential" Standards. Just to point out this room was about 2-3 times dearer than the next room available, making it quite expensive. You don't get any extra service or hospitality being in this room. Just a bigger room, and beach front views. Is it worth it? I would say yes, however when we arrived, there was a massive windbreaker/screen blocking the view of the beach. I did call the front desk immediately, and by chance, they were removing it within the hour. (Typhoon season had passed, and they were removing it anyway, but there was no mention of this when I booked the room at all...)

Secondly, nowhere does it say on booking that their "Wave Bar" restaurant next door plays night club music until 2:30am-4am everyday. I have 3 young kids in my family, and the music/bass was so loud, the windows would shake. A simple warning or note upon booking could have rectified this and I probably still would have booked. But here it's the simple principle... Anyways, I complained for 3 nights straight and no response was given. All they responded with each time is "Sir, we will ask them to turn down the volume". (So now I'm a party pooper too lol) The Sunday night was the worst where the music went to 4:30am. If you're going with a young family or people that are there for some R&R, avoid the Presidential suite at all costs.

Anyway, despite all of the above, we were not compensated at all. The only relief we received was Apple had organised a "free" van transfer back to ShangRi La (Where we had luxury transfer back waiting) which costs the hotel 600php ($15.00 AUD) - i know because they made me sign an "acknowledgment" on check out. To add insult to all of this, upon departure towards Shangri La for our transfers, our van had been asked to pull over because the front desk had left my credit card on file... I couldn't get a break.

In summary, Presidential suite is not worth it Hotel is rundown and in need of renovating/freshen up service has declined massively since Hennan took over Presidential suite is next to a nightclub (about 10m away wall to wall) so don't expect peace and quiet The room itself was great. Food/room service was OK. But one thing that really disappointed me was sunlounge beach front experience... You used to be able to order food and drinks from the beach at Regency... I know it's out of their control as the government had stopped any food or drink service on the beach, but this was the cherry on top for me. I'll probably never stay at Regency again unfortunately. Boracay has changed as well, it's become way too popular and dense tourist population rendering for annoying, non-stop street vendors harassing you...

We recently stayed at Henan Regency Boracay for our honeymoon (December 26, 2024, to January 5, 2025). While there were a few positive aspects of our stay, unfortunately, the overall experience fell significantly below the standards expected of a five-star property.

The Positives Exceptional Restaurant Service: Both the Seabreeze and Christina’s restaurants stood out for their outstanding service. A special thank you to Mark and Rodney at Seabreeze during breakfast for their professionalism and warm hospitality. Angela at Christina’s was also exceptional, demonstrating unmatched courtesy and attention to detail.

Front Desk Staff: Jdee at reception went above and beyond to assist us. Despite our dissatisfaction with certain issues, he remained courteous and professional, doing his best within the limitations of his role.

The Negatives Unfortunately, these highlights were overshadowed by several significant shortcomings:

Housekeeping: Daily cleaning was inconsistent, often leaving sand on the floor, which should not happen in a beachfront property. Amenities like toilet paper were frequently not replenished, requiring us to request them. On the third day, we found a cockroach in our room, a shocking experience in a supposed five-star establishment.

Room Assignment and Communication: Despite requesting a double bed 30 days before our arrival, we were assigned a room with two single beds. We emailed the hotel 15 days in advance about the electrical outlet types, but only received a reply on the 6th day of our stay.

Bar Service at The Wave: Service at this beachfront bar was disorganized, slow, and unprofessional. Staff spent more time chatting or smoking near the shisha preparation area than attending to guests. Smoking in such close proximity to customers was inappropriate and highly unprofessional, detracting from the experience.

Incident with the Glass Jug: On the day of our arrival, a glass jug broke due to a poorly maintained refrigerator in our room. Despite reporting the incident and requesting to speak to a manager, we received no follow-up during our entire 10-day stay. This lack of accountability from senior staff is unacceptable.

Final Thoughts While the dining experiences and the efforts of staff like Mark, Rodney, Angela, and Jdee are commendable, they could not make up for the glaring shortcomings in housekeeping, communication, and the lack of professionalism at The Wave bar.

We spent an amount that we will not disclosure here but it was a lot, however it is not the amount that matters, the experience did not match the expectations set by the hotel’s five-star rating.

This was our second visit to Boracay, and sadly, it will be our last time choosing a Henan Group property. There are other options on the island that offer superior service at a better value.

We hope this review encourages improvements in management and service quality. A honeymoon is meant to be memorable for all the right reasons, but unfortunately,...