Tuana Hotels Casa Del Sol — Hotel in Karon

Good: Pools, locationBad: This place feels like a budget airline. From the moment we arrived, it felt like they were searching for fees. Security deposit, room card deposit, Even though we purchased a 3 bed suite, we had to pay an extra daily fee for our daughter to stay with us. We had to call them when we wanted a third towel or a third water bottle. The real problem, however, was when they claimed we stained a towel with some mysterious yellow dots and they were going to charge another 500 fee. We discovered this had happened to at least one other resident as well and others had complained of similar shadiness on other sites. I asked what made them think the yellow dot towel came from our room and they said the cleaners take photos as they collect the towels. My wife happened to be in the room when the cleaning ladies allegedly found and documented the towel, but it didn’t happen as they claimed. I also went a little overboard as a detective and studied the cleaning lady’s movements at other rooms and verified the process they claimed wasn’t true. We didn’t use the towel beyond drying off in the bathroom and I can’t fathom anyway that stain could have occurred from our use. The manager always seemed to conveniently be away when we requested to speak with him. If they had actually found a stained towel in our room with my wife laying right there watching, it would have been the logical time to provide evidence. Unfortunately they waited 6 hours and sent a bill with a photo of some random towel with a yellow spot that had no connection with our room. Although the staff were aware of the situation and failed to provide meaningful evidence of the claim, we were still forced to pay. Perhaps they made a mistake and put the wrong room number, perhaps it is some money making scam. Regardless, I wasted multiple hours of vacation time and endured a great deal of stress trying to deal with this injustice and I hope no other customers experience the same. Note: Trip.com was amazing in this and I am continuously impressed by their great...

STAY AWAY: Tuana Hotels Casa Del Sol – An Unhygienic Nightmare Leading to Instant Check-Out! Rating: 1/5 (Only because 0 isn't an option)

My recent experience at Tuana Hotels Casa Del Sol was, without exaggeration, the worst hotel encounter of my life. It was so profoundly disappointing that we were compelled to check out within a mere five minutes of stepping into our allocated room.

The primary and most shocking issue was the extreme lack of hygiene. The room was visibly dirty, giving an immediate impression of neglect and a complete disregard for guest comfort and health. From stained surfaces to questionable cleanliness of the bedding and bathroom, it was clear that fundamental cleaning standards were simply not being met. It felt genuinely unhygienic and thoroughly off-putting.

Compounding this alarming situation were the furnishings. They weren't merely 'old'; they were incredibly worn, dilapidated, and contributed significantly to the overall unhygienic feel. Sagging, scratched, and discoloured, they looked as though they hadn't been updated in decades and certainly not properly maintained or cleaned. The overall aesthetic was one of decay and neglect, not a comfortable holiday stay.

The state of the room was so utterly unacceptable that staying there, even for a single night, felt impossible and frankly, unsafe. We immediately informed the front desk of our decision to check out, which we did within literally minutes of our arrival. This was an incredibly frustrating and wasted experience.

This hotel is severely over-rated based on its advertised images versus the appalling reality. It was the worsted experience I've ever had with accommodation.

I cannot stress enough how much I do NOT recommend Tuana Hotels Casa Del Sol. Save yourself the disappointment, the wasted time, and the immediate need to find alternative accommodation....

Positive AspectsThe hotel's location is very convenient, just a 5-minute walk from Kata Beach. The facilities are spacious and comfortable, including a restaurant, bar, kids' club, spa, and gym, along with roomy bedrooms and bathrooms.Negative AspectsUnfortunately, the hospitality leaves much to be desired. Room maintenance was lacking; for instance, the showers had poor water pressure, and the temperature was difficult to control—water was either scalding hot or ice cold. While we booked two standard rooms, one was unexpectedly upgraded to a family room and we were grateful for it, which had a very comfortable mattress. In contrast, the mattress in the standard room was noticeably old and hard from overuse.We checked in around 1 AM due to our flight arrival time. The front desk staff seemed superficially kind but were not very helpful. Although the hotel requires a cash deposit of 3,000 baht per room (which is reasonable), we were surprised to learn on-site that credit cards were not accepted. When I inquired about this, the staff member curtly replied, "It's in the fine print of your reservation from Ctrip. You can call them to complain if you want." I admit I didn’t read the fine print, but the way it was handled was quite embarrassing.Overall, the staff seemed primarily focused on upfront cash payments for everything and showed little regard for our comfort. The only two employees who greeted me with a smile during our entire stay were the housekeeper and a staff member promoting the dinner buffet, clearly eager to upsell. I felt unwelcome throughout my stay. After over ten years of vacationing in Thailand, this was the first time I experienced such a lack of the warm hospitality I’ve come to expect. To the potential foreign manager of this place: Let the locals handle it the Thai way; they understand hospitality far better...