Historical Goreme House — Hotel in Göreme

Dear Readers,

This review responds to the owner's reply. Please check their response and our uploaded photos for context.

The owner’s claims are baseless and vague, seemingly aimed at protecting their reputation rather than addressing the actual issues. Do not risk your money or spoil your mood, holidays, and travel experience at this property. This is our feedback based on our experience.

We feel cheated and misplaced our trust. We are including photos as evidence to help you make an informed decision and see the discrepancies in their claims. We are also including their reply in case they edit it after seeing our counter-response.

Here are our rebuttals:

We deny your claims about there being no non-objective comments; it was a factual experience with your hotel receptionist, Narin. Check your hotel entrance camera for the June 19th interaction around 06:45 am, where we said goodbye to another receptionist (who works the night shift). We had no harsh intentions and share this to inform other readers. It’s disappointing to have such a negative experience while trying to enjoy our holiday. We were always polite to Narin. It seems you are not addressing the issues raised by multiple reviewers about Narin. This fact cannot be denied by your story. It’s your property and your choice how you manage it.

In our review, we did not say the room was bad; we rated it 5/5. Additionally, the upgrade was not free; you charged us the market rate, so we reject your claims about concessions.

We deny your claim about the photos. You did not deliver the 250 photos and 45 edited pictures as promised. These were part of the package offer, not "upon our request." We have screenshots of our WhatsApp chat as evidence. The photographer was not professional. This is not our first photoshoot, so please do not explain the difference between professional and non-professional.

Their reply suggests that owning a DSLR camera is enough to be a "professional photographer," ignoring the need for official training and certifications. We saw only a few photos at the hotel. The actual quality and full photo count became clear only when we returned home. Their claim about their work being exceptional is vague. There was even a lady with the "professional photographer," taking photos with her phone. When we mentioned this lady took a few good photos, Narin claimed, "Yes, she is also a good professional photographer." We also saw her providing room service. It is surprising why we would create problems during our photoshoot. Dear readers, be cautious. These are facts that cannot be denied by their stories.

We deny your claim about returning all our money. We request the video of your reception when you reimbursed us the EUR 30, including the time and date. Additionally, share the video from the photoshoot day showing us leaving dressed up. This will prove your lies about what we were refunded and when the issue was raised. These are facts that cannot be denied by your stories.

Please check what you are writing. We were there to explore Cappadocia, not to spend time at the hotel. Claiming that we kept your employees busy does not justify your statement. Dear readers, it is surprising to see a hotel making such claims!

Claiming that the AC remote was broken and the Jacuzzi was blocked is another comment from your side. In any hotel, employees check the room before the guest leaves. Your employee checked the room and did not mention any issues. We resist your stories.

Be cautious before choosing them; it might be you next time!

So, swipe next and choose another hotel!

Dear Owner,

Summing up your stories and your comment, "Please be Objective and Honest":

"Please be objective and honest. If you want to keep your hotel with a 5-star rating, then train your employees. Merely commenting on negative reviews will not change the facts."

We have visited over 20 countries but have never experienced such poor hospitality. And more on this... their comments on our review.

Dear Hotel, at...

I travelled myself, a friend and a 10 year old. We were put in front of a staff bedroom who were the manager of the hotel. We had to get up at 5am for our balloon trip, nothing out of the ordinary daily routine. The manager’s blonde girlfriend came out on her pyjamas and told us off our very first night. We are guests and they are staff member! We complained and asked to move rooms

The next day and we heard them arguing and lots of shouting and they went off on the streets and we haven’t heard the rest of the argument. This is 11:30pm there is something very weird and dodgy at this hotel . I felt very unsafe and wary. We basically whispered throughout our stay because we were so scared. We did not Contact our tour operators because we were scared for our safety as it’s a small town We did not have breakfast. The staff themselves made lots of noises at 11pm in and out of the room. I think is all very dodgy. Beware , something very dodgy here with this manager who sleeps in front of our room. On top of this we only had room service a day before our check out ! We had a dusty room , dirty . Just terrible. Now the manager replied to my review telling lies about other guests. He was the one who complained about us and was rude to us but his room was right in front of our room right next to it while he was sleeping himself and his blonde girlfriend. We have a child and of course we made some noises in the first night only . But they have argued and shouted at 11pm and his girlfriend arguing all night and we could not sleep. We did not complained about your shouts during the evening we could hear them doing private things and my child is traumatised . I was nice not to mention this horrible thing that happened to us. They are lying about a broken vase because I am raising a complaint. Why did not do a proper check out and pointed out. This is a lie and I can be suing you for slander . How convenient to point us as the bad guys. I can prove I have good character. You will probably broke the glass so you won’t lose your job . This is because what you done to us should not be done to your guests you should not shout at us while you are sleeping Next to our room. Just because we are getting ready for our balloon trip with a child to wake up for the ballon trip on our first arrival. I should have called the police during my stay for all your arguments during the evenings but I was scared I never seen anything like this in my life. We had a child with us and we asked to change rooms . We only saw two guests in the hotel as the hotel was empty and lies was told that all rooms was full. The manager even tried to steal from us charging 50 Euros each to use the jacuzzi in the terrace. Of course we did not accept this terrible treatment and went to another hotel to use their jacuzzi and spa. The manager itself is rude and he was the one using the room in front of us. All other rooms are upstairs they could never have heard us talking (not shouting ) lies and lies . This is getting ugly for your unprofessional comments still to this day . We are traumatised. You are missing the point that you should not treat your guests with disrespect as we had a child with us and needed to do daily normal noises on that day only as it’s hard for a child to get up at 5am but you don’t understand this anyone with common sense does . We didn’t shout and you are telling lies . You sleep next to our room and made noises all night and we did not complain. We only asked to change rooms when we saw you were staff members and then we felt so uncomfortable, if you were guests we would of course apologise and try even being friends… but a guest would never do this … the whole thing was odd . And people can see who you are from your...

Disappointing Experience – Misled and Overcharged at Historical House Gorome

I stayed at Historical House Gorome in May 2025, and unfortunately, my experience was far from what was promised. While the hotel staff were polite on the surface, I felt completely misled and taken advantage of, especially regarding the hot air balloon booking.

I asked the hotel to help book a hot air balloon ride. They told me they don’t profit from bookings and that they would charge only what the provider charges. They assured me the company would be Voyager—a reputable provider I had researched beforehand—and charged €700 for two people. They provided no receipt or proof of price, but I trusted their word.

Later, I found another well-rated company offering a similar experience for a fraction of the price, and when I raised this, the hotel refused to refund me. They promised it would be a sunrise flight, with breakfast included, and insisted it would be safer than the other option. I felt pressured and left with no choice but to go ahead with their booking.

On the day of the flight: • The transport arrived 20 minutes late, and we missed the sunrise—one of the key reasons people do these balloon rides. • The provider turned out to be Turca, not Voyager as promised. • We were rushed into the balloon before we could eat the basic breakfast handed to us. • Despite booking as a couple, they separated us in the basket without any explanation, ruining our chance to share this once-in-a-lifetime experience together or take photos together. • The balloon launched among very few others, so it lacked the iconic “Cappadocia sky full of balloons” look we were promised. • The pilot was professional and the landing smooth—probably the only redeeming part. • Throughout the ride, we were interrupted constantly by staff filming for their own social media, and we never received those photos or videos.

I expressed my concerns to a staff member who listened and walked away without a response.

As for the hotel room: • It was dark, smelly, dusty, and the plumbing was faulty—toilet water ran all night and disrupted our sleep. • I reported a number of dead flies on the floor and requested cleaning. They made the bed but left the flies and dust, so clearly no proper cleaning was done.

At checkout, I shared my dissatisfaction. The staff argued I should have spoken up earlier and offered a free night’s stay, but I was leaving that day and have no intention of returning. Regarding the balloon, they said they couldn’t offer a refund and advised me to contact the company myself.

Once back in the UK, I contacted the balloon company. They confirmed that the hotel paid them significantly less than what I was charged, meaning the hotel did make a profit—despite telling me they wouldn’t. They also confirmed that the hotel knew it wouldn’t be a sunrise ride or with Voyager, but still misled me.

I reached out to the hotel again, and they stopped replying.

This experience was a major letdown. I felt lied to, overcharged, and ignored when I raised valid concerns. What was supposed to be a magical moment turned into a source of stress and regret.

I would strongly advise others not to trust this hotel with bookings or promises. There are many other honest, reputable places in Cappadocia—this is not one of them. This hotel not only ruined a key part of our holiday, but also misrepresented services for financial gain.

Please be cautious when booking...