Hotel Indigo London - Tower Hill by IHG — Hotel in London

My big mistake on our trip: bulling check staff, non working TVs, moldy bathrooms, just to mention a few.

To be honest I love staying at IHG group hotels and why I’m a club member and always look for a IHG hotel to stay in. We just stayed at the Crown Plaza in Harrogate for 2 weeks for the second time, right before we came down to London. It was amazing, the staff was beyond professional. Check in was easy and everyone throughout the stay was incredible. The TV worked, the bathrooms were clean, the beds were comfortable and the rooms service was amazing.

My big mistake… booking at IHG hotel Indigo in Tower Hill. We booked here because it was close to Eataly and it was part of the IHG family which I trust and we only had one night to enjoy in London.

We went to check in and Natty who helped us was the least unprofessional and the most rude. We had booked a room for two and my sister had missed her plane last minute. So I said she could stay the one night with us until she could get the next flight out the following day. I tried to explain this to the man at the check in. He said absolutely not in very rude terms. I understand this was probably a silly hotel policy and not the staffs fault, so I agreed but understandably was frustrated.

I paid £180 for the extra room, so my sister had somewhere to sleep. Even after paying for the extra room Natty at check in was still condescending and rude to us. The woman working behind the desk was amazing and was trying to help, but Natty just brushed her aside and kept being rude. Not wanting to engage further unhinged the employee as we all left.

It was noon when we left our bags which they said would be taken to our rooms and went to lunch until 3pm check in.

We came back around 5pm and thankfully the check in staff had changed. We asked for the two rooms keys and the staff on that shift were so professional and helpful.

We were on the 5th floor and the second room I had been forced to booked for my student sister was on the 7th. (We were never told on checking in that the 7th floor was only accessible by one floor of stairs) We came up to the 5th floor where they said the bags should be and there were no bags.

My wife and I had two heavy bags because we had been traveling for two weeks and my sister had a small bag she packed for a two day trip.

Not seeing the bags in my room I thought maybe they were taken to my sister’s room on the 7th floor. So we tried to make our way to the 7th floor. In doing so we realized the elevator only goes up to the 6th floor and you need to take the stairs to the 7th. Once in the room, all our bags were there.

Figuring this was some kind of pay back Natty who obviously had something against us. I decided to carry our very heavy bags down the stairs to the elevator on the 5th floor. My only guess to why our bags were not left on the 5th floor is a mean joke played on us by the unprofessional check in man.

I have a bad back so this wasn’t easy. After we got to our room, myself and my wife just wanted to forget about it all. We got changed and went to dinner with my sister at Terra in Eately. It was amazing we really suggest it.

We came back to the room and tried to watch tv. The only thing that came up was DTV 1, the TV didn’t work. Again I think another prank from the guy that checked us in.

It was already 930pm and my back was hurting for carrying the bags down the stairs so we just went to bed and not call down to complain.

On waking up the we decided to take a shower and the mold on the bottom of the shower pan and the ceiling somehow so neither one of us wanted to take a shower. And with day light we could see how bad the stains were on the carpets.

I have to say the IHG Indigo hotel Tower Hill is the most disappointing hotel I have ever stayed at in the IHG family. I was forced to pay for a second room because my sister missed her flight. Then we were bullied by Natty who sent all our heavy bags to a floor where he knew we weren’t all staying because he knew we would need to carry them down. Then we had a TV that didn’t work, which I’m guessing he knew as well plus I’m sure he gave us the dirtiest room because this is not how IHG hotels are in my experience.

All in all it was a pretty terrible stay for me, my sister and my wife I’m sorry to say. IHG I know you can do better we saw it at the Crown Plaza...

My big mistake on our trip: bulling check staff, non working TVs, moldy bathrooms, just to mention a few.

My big mistake… booking at IHG hotel Indigo in Tower Hill. We booked here because it was close to Eataly and it was part of the IHG family which I trust and we only had one night to enjoy in London.

We went to check in and Natty who helped us was the least unprofessional and the most rude. We had booked a room for two and my sister had missed her plane last minute. So I said she could stay the one night with us until she could get the next flight out the following day. I tried to explain this to the man at the check in. He said absolutely not in very rude terms. I understand this was probably a silly hotel policy and not the staffs fault, so I agreed but understandably was frustrated.

I paid £180 for the extra room, so my sister had somewhere to sleep. Even after paying for the extra room Natty at check in was still condescending and rude to us. The woman working behind the desk was amazing and was trying to help, but Natty just brushed her aside and kept being rude. Not wanting to engage further unhinged the employee as we all left.

It was noon when we left our bags which they said would be taken to our rooms and went to lunch until 3pm check in.

We came back around 5pm and thankfully the check in staff had changed. We asked for the two rooms keys and the staff on that shift were so professional and helpful.

We were on the 5th floor and the second room I had been forced to booked for my student sister was on the 7th. (We were never told on checking in that the 7th floor was only accessible by one floor of stairs) We came up to the 5th floor where they said the bags should be and there were no bags.

My wife and I had two heavy bags because we had been traveling for two weeks and my sister had a small bag she packed for a two day trip.

Not seeing the bags in my room I thought maybe they were taken to my sister’s room on the 7th floor. So we tried to make our way to the 7th floor. In doing so we realized the elevator only goes up to the 6th floor and you need to take the stairs to the 7th. Once in the room, all our bags were there.

Figuring this was some kind of pay back Natty who obviously had something against us. I decided to carry our very heavy bags down the stairs to the elevator on the 5th floor. My only guess to why our bags were not left on the 5th floor is a mean joke played on us by the unprofessional check in man.

I have a bad back so this wasn’t easy. After we got to our room, myself and my wife just wanted to forget about it all. We got changed and went to dinner with my sister at Terra in Eately. It was amazing we really suggest it.

We came back to the room and tried to watch tv. The only thing that came up was DTV 1, the TV didn’t work. Again I think another prank from the guy that checked us in.

It was already 930pm and my back was hurting for carrying the bags down the stairs so we just went to bed and not call down to complain.

On waking up the we decided to take a shower and the mold on the bottom of the shower pan and the ceiling somehow so neither one of us wanted to take a shower. And with day light we could see how bad the stains were on the carpets.

I have to say the IHG Indigo hotel Tower Hill is the most disappointing hotel I have ever stayed at in the IHG family. I was forced to pay for a second room because my sister missed her flight. Then we were bullied by Natty who sent all our heavy bags to a floor where he knew we weren’t all staying because he knew we would need to carry them down. Then we had a TV that didn’t work, which I’m guessing he knew as well plus I’m sure he gave us the dirtiest room because this is not how IHG hotels are in my experience.

All in all it was a pretty terrible stay for me, my sister and my wife I’m sorry to say. IHG I know you can do better we saw it at the Crown Plaza...

We are currently staying here. I would have given it a 1 but the front desk girls are very sweet and it’s not their fault that this hotel is a huge disappointment. We stayed here 10 years ago and loved it but it’s really gone downhill. |My husband is a Platinum member of IHG. We were given a room on the first floor overlooking a group of homeless people sitting by a parking garage. The 2 towels in the bathroom look older than 10 years - totally ratty and discolored. And like another reviewer mentioned - no wash clothes. Actually there’s not much in the bathroom. A tiny bar of soap on the sink, no hand towels, and that’s it. The shower is a rain head but it seems like water doesn’t come out of all of the holes. And you have to ask for a shower cap (which is sort of needed with this kind of shower head). I made the reservation for 2 people but they only provide one bathrobe. You have to ask for a second. There is a dresser but the drawers don’t really open. |The front desk girls said that they didn’t have my husband’s IHG number in the booking which I find really odd since we usually book IHG properties directly from their site. But even when we told her at check in that he was a platinum member there was no attempt to provide a better room. I did complain about the room but she said she would ask her manager about changing the room tomorrow. It’s really not worth it to do that. But pretty sad that a front desk person wouldn’t have the authority to handle it. We did remember last time that there was a non alcoholic mini bar for free but the front desk was clear to tell us (and she repeated herself twice) that we only get the mini bar for the first night and if we eat anything from it tomorrow we will be charged. Really? There is ONE Snickers bar, ONE granola bar, 2 sodas and 2 waters. It’s not like it is a stocked refrigerator. |We already have a prepaid room again for 2 weeks from now. If we hadn’t prepaid it, I would cancel. Seriously disappointed. |I’ve never written a review while we were still|on property but this is not even up|to Holiday Inn...