Florattica Rooftop London — Restaurant in London

Would NOT recommend this place to anyone!!!! Beware canopy Hilton stayers for this scammy weird place!!!!!!!! I stayed at the canopy Hilton with my boyfriend this last 5 days. At check-in, we were recommended their roof top bar so we decided to try it on Friday night at around 9pm. We already ate dinner and were looking for a snack and dessert to share. We didn’t have reservations and realized it was veryyy busy and unlikely we would get a table. They made space for us so I was thankful! We sat down and I proceeded to order the “gnocchi” and a dessert. The server asked me multiple times when I said “gnocchi” and then proceeded to correct me, pretty much saying it in the same way I had in an Italian accent (I’m American.) It definitely put a bad taste in my mouth but we were still happy and patient. I then asked for it to be in take away boxes as we wanted to go watch a movie and eat. The server told me they did not do take away and did not even have the boxes. Idk if it’s an English thing, but every American restaurant I’ve ever gone to has take away boxes. We said it’s fine we’ll eat here. He leaves and comes back 2 min later saying there’s an issue because there’s a minimum order fee and we were under it. Mind you, there’s nothing on the menu online that states this! We tell him we cannot do that as we just wanted snacks and honestly felt coerced to spend more. He left saying he could talk to someone abt it but came back just saying that we would only have to pay for that food. I did NOT want to eat there after this and felt like this place was some kind of cash grab or something. We asked if we could just leave and the server said yes. As we were walking out, a manager, I believe, grabbed my boyfriends arm telling him “the food is almost ready you need to wait.” Mind you, we had only ordered less than 5 minutes ago! My boyfriend pretty much said no, this is weird, I don’t have to eat the food, we will pay for it but you cannot make us stay. After arguing back and forth, another manager came up and as we tried to explain, the other manager talked over us, and the newer one basically said “ok whatever leave”. Honestly such a horrible experience. The food menu only has a few items on it!!! It’s like they’re forcing you to drink by making the minimum 25 pounds. Like sorry I don’t want...

The perfect place for overpriced cocktails, poor food variety and poor service with a nice view.

My friend and I booked a table here one month in advanced to celebrate her birthday, as it would be during the last part of our trip (we live in Mexico and were on vacation in Europe for the summer). The attention was poor at the beginning, as it took more than 10 min for someone to bring the menu. We asked to be sat outside but they said they were fully booked, however, people who arrived after us and were also booked to sit inside requested the same and guess what ? They were moved outside. I asked 3 times to be moved outside and the 3 times the response was the same “we are fully booked outside”. Then, another couple that was sitting right next to us (and also arrived later) asked to be moved outside and got it.

Food selection was poor, we ordered something and they said they ran out of ingredients (I get it, this happens), but due to the limited options you have to order at least 2 plates of something to have a proper dinner. We ordered the Charcuterie platter and it didn’t seem at all like a charcuterie platter, it was just ham and nothing else. We ordered focaccias and other plate and it was mid flavours. It’s a bar, not a restaurant but anyway the food variety is terrible, even for appetisers. And that leads me to another issue: this place is advertised as a bar. How come a place that is a bar serves Cocktails that had 60% ice and 40% cocktail? It is their specialty and still not well done and I’m glad to see other people agree with this, as I thought that maybe I was being too picky. 84£ bill for such a mid (more like mediocre) experience with a 12£ service charge that is very questionable is a joke. At least the staff took very nice pictures of me and my friend and were really committed to take nice pictures. The manager offered me a complimentary drink for my next visit, but I think is not worthy, they should really be worried about giving a proper experience according to the prices they charge rather than giving mediocre experiences and trying to make it up with cocktails that will be as terrible as they were in your first visit.

Please do not waste your money on this place, is not worthy. Better try Madison London or London...

What an absolute joy it was to visit this place on a beautiful Tuesday evening. We had the audacity to book a table for two at 19:00, and when a third friend decided to join us, we figured, "No big deal, it's Tuesday, the place is new, and clearly not packed." We were even doing them a favor by bringing in more business. But apparently, in their world, bringing in an extra guest is a cardinal sin.

We arrived at 19:10—yes, a whole ten minutes late—and were greeted by a hostess who, despite her friendliness, made us wait five minutes to see if they could possibly accommodate three people instead of two. Because, you know, it's Tuesday and they're swamped, right? After this grueling five-minute wait, we were finally allowed to go upstairs, where we encountered yet another hostess who acted like our request was akin to asking for a table on the moon.

She informed us they had no places for three people, despite the glaringly obvious empty tables in plain sight. She needed to "check" and "look around" as if scanning the horizon for some mystical, hidden table that could solve all our problems. When we pointed out the free spots ourselves, they did us the incredible favor of seating us at the worst possible table in the house—shoved behind a column, right next to the DJ equipment and the cashier, like they were punishing us for daring to bring a third person.

Thank you so much for this experience, because it gave us the perfect excuse to leave and enjoy a stunning sunset at Jinbalaw instead. Best decision of the night, hands down.

If I were running this place, the first thing I'd do is hire a hostess who can actually see, because apparently spotting open tables on a slow weekday is beyond the skill set of the current staff. And maybe invest in some air fresheners while you're at it, because the ground floor smells like a public toilet.

To anyone considering this place: don't bother. The sunset view is a joke, the service is a disaster, and if you enjoy being treated like an inconvenience, then by all means, give it a shot. Otherwise, steer clear and save yourself...