Red Roof Inn Arlington - Entertainment District — Hotel in Arlington

Where do I begin.... Buckle up people this one's going to be quite lengthy but there will be plenty of pictures and video.... At the advisement of someone, I took on the task of renting a room at Red Roof Inn and provide an honest and thorough review. Room was relatively spacious however there apparently were guests that were there before we arrived Roaches, Roaches ROACHES!!!! Roaches were on the wall; Roaches were on the microwave; Roaches were on napkins; Roaches ran across the headboard.... Now I get the saying "You get what you pay for.", However I didn't sign up or pay for roaches, With this location being right in the Entertainment District, naturally I'd expect better; especially for tourism as Six Flags is within walking distance. A friend of mine came to visit and felt harassed by a member of housekeeping who kept leering at her every move. The location is pet friendly but there are no true accommodations for pets; people were walking their pets and their dogs were 💩ing all over the parking lot and many didn't pick up after their pet (won't show pics of poo), which sat in the parking lot where vehicles eventually ran over it.... Due to the negligent acts of some pet Owned passed on that responsibility to Maintenance. I saw prostitution and drug deals happen. A complaint was filed and then I was restricted from extending my stay; I asked the employee why and he stated because I made a complaint, the Manager would like to speak to me first beforehand. Now there was an offer made to change rooms but by then as I told the Manager, if I changed rooms and Roaches got in my gear/equipment, they'd still be wherever I went. I gave a perfectly reasonable solution to make things right and left me reevaluate their service from there but he refused; The Manager refunded me partially but if I had encountered this Dince Day 1, shouldn't I receive a full refund?? 🤔 The tub has some type of film in it; The toilet leaked; and the only thing securing the bathroom door was a screw.... 🤷🏾‍♂️ There were other things that didn't look right. Red Roof Inn, instead of alienating and retaliating against consumers who bring you business, look within and do right by them, even if it requires to not do the "popular thing"; Make exceptions on a case by case basis but above all, try to be fair and solution oriented; Discuss with the affected or complaining party and seek to understand and together reach an agreement. I would like a full refund as I encountered some of the most egregious service in my stay and nothing was done. If you're going to give it back, give it ALL back.... Make it right and fix this. If you want to discuss it please feel free to reach out via phone or email.... #RefunditALLthen.... #SayNotoRetaliation.... #ReachOut.... Update Red Roof Inn responded, however, what they're saying is absolutely untrue. I did not refuse a refund as I have a receipt of a partial refund; I also mentioned in my narrative the same. My thing is if you're going to refund any money, refund the FULL amount.... I benefit nothing lying to Google or anyone who reads my reviews; I'd appreciate it if you not slander me. I was there for 9 days; not 4.......

DO NOT STAY HERE!!! Upon checking at around 9pm, it took 10 minutes for someone to come to the front desk, lady was talking on the phone to someone like a friend or family member while checking my family in, walked in room immediately smelled heavily smoked, terrible service, toilet clogged up called front desk asked for someone to help unclogged toilet, Im handicapped and family was busy, husband went to front desk, door was locked, knocked on door many times, it took 5 minutes to get someone to reach the phone call, told them toilet was clogged told me to go up to the front office to get the plunger and told me to "fix it myself", tub was rusty, leaky faucet in tub, shower head was clogged up so it was difficult to take a shower, bed too firm to sit or sleep on, pillows looked old and felt like it's been used for years and never changed out the pillows, stained pillow covers thank goodness I brought me and my families own pillows, INFESTATION OF COCKROACHES 🪳 🪳 🪳 🪳 🪳 !!!!!!!! didnt realize they had small cockroache until right before going to bed around 2am saw something crawling on the wall, saw small 🪳, killed it didn't think it would be a big deal, went to bed to wake up in the morning to see 🪳 🪳 🪳 🪳 🪳 🪳 everywhere. WHAT A NIGHTMARE!!!! Grabbed our belongings asked for a refund the next morning around 8am, they refused due to we slept the night, supposed to have two more nights, told us they can offer us another room but didn't want to risk INFESTATION of 🪳 🪳 🪳 🪳 🪳 🪳 my, husband asked for a refund and refused, then demanded for a refund for the 2 nights we were supposed to stay, was told him the manager comes in at 10am and will take care of it, put all belonging in car and left went to breakfast at ihop around 10:15 behind Holiday Inn, easy booking at Holiday Inn, stayed 2 wonderful comfortable, quiet nights at Holiday Inn (a little more expensive ; $75 a night extra on top of Pricelines price of hotel room, but so worth staying!!) The next day of Red Roof Inn still NO REFUND, manager did nothing and was nothing was done about the complaints and concerns at red roof inn, called Priceline for refund with red roof inn, still no answer on day 2, day 3 Priceline still no answer for refund bc we booked through them. RED ROOF INN, DO NOT STAY HERE!!! If it has NO STARS I'd put that review here!!! Next time we will read ALL reviews. Should have taken pictures especially the infestation we saw the next/last day of stay at Red Roof Inn. AGAIN 🪳...

If i could give this place a no star rating i would!! My Family and I were staying here in between moves and at first it seemed not too bad of a hotel. We should have read the reviews prior to our stay. Three days in we find out we have 2 imaginary people and 3 imaginary dogs staying in our room. They also claimed that we paid the pet deposit but not pet “rent” for our service animal and the other dog which was supposed to be free was what we were told when checking in. From that they wanted to ID and inspect our room. I wouldn’t recommend staying there over the weekend unless you’re willing to pay 30 extra dollars a night! This place is apparently pet friendly but has no place for your animals to safely go potty. Hotel management refused to talk directly to the person whose name was on the room. They also had contractors what were going against OSHA and health department regulations. 3/4 of the rooms were closed due to Health and Safety concerns and a few days in contractors and the manager knocks on our door to measure things and we had asked if this would be considered our “inspection” and they said no they would come back the next day. The next day, we got a call from front desk saying that we were to leave by a certain day due to our room “smelling bad and not picking up dog poop” which was not true at all!!! We come down to talk directly to front desk and they informed us that they didn’t know what was going on and their manager told them to say those things. Hotel manager kept wanting to make up excuses to kick us out but never followed up on any accusations!!! Management kept wanting to talk to us but never faced my dad whose name was on the room!!!

Update* red roof inn answered: You guys are lying!! You were not making any efforts to talk to the person whose name was on the room! in fact you guys waited for him to leave to chose to call or show up at the door! Also you guys were aware of our two pets not 3 not four and definitely not 5 animals in the room and didn’t decide to start charging anything until we were there for three days! Your staff was spying on us looking for problems. Our animal waste was properly disposed and if anything the whole time there we felt your staff was making up bullshit excuses! Just because we didn’t want your staff in our room with our personal belongings doesn’t give you guys the right to make up bullshit excuses. Your staff talked to the kids in the room not the adults....