Homewood Suites by Hilton Dallas-Arlington — Hotel in Arlington

After checking in, we waited at the elevator with our luggage for a good seven to eight minutes. I went to the front desk and asked the manager if there was something wrong with the elevator. The manager said the elevator was slow and to just be patient. I’m just guessing he’s a manager (no name tag). A good 10 minutes after that, it still wouldn’t work. The manager told us that it would be a good 5 to 10 minutes before they could get the maintenance guy to fix the issue. Once we got settled in our room, we started noticing a whole slew of issues, starting with the refrigerator. The refrigerator would not cool down and was missing the dial to regulate the temperature. Once again, we had to wait for the maintenance man. He still couldn’t fix the issue. So we kept all our food in our ice chest. The freezer also wasn’t working. Then we decided to go downstairs for the Wednesday evening social for something to drink and a light meal. That’s when we were informed that they haven’t had one for a few weeks now. Maybe that’s something they should have told us at check-in, along with the fact that the elevator doesn’t work properly. Better yet, why not inform us on the hotel website that over half of the hotel is under renovation? By that point, all we wanted to do was go to the pool. The pool room was so hot and stuffy due to the broken air conditioning system that we didn’t stay long. Afterwards, we had to walk up 4 flights of stairs because the elevator quit working altogether. At that point, we decided to call it a night. I unfolded the sleeper sofa, and to my horror, there was the biggest, nastiest stain in the middle of the mattress, and it was covered in all kinds of crumbs, dead bugs, and who knows what else. Plus, there was no pad or protective cover on the mattress. Also, there were no extra sheets, blankets, or pillows for the sofa. On top of that, the air conditioning rattled loudly off and on all night long. We also left the bathroom door open instead of using the shower exhaust fan because it sounded like it was going to fall out of the ceiling and land on the toilet. By day three, no one from the cleaning staff came by to empty the trash, bring us fresh towels, or replenish the toilet paper. They only supplied us with two sets of towels and one roll of toilet paper for three people. After breakfast, I went down stairs to ask the clerk (who was scrolling through her phone again) why someone hasn’t came to clean our room yet. She said, "We don’t do that". I replied, "All the other Hilton hotels that I’ve stayed at clean or resupply rooms at least every two days, especially if you’re staying four days like we are". She replied, "Well, you have to request that." I replied, "Then I request that someone come clean our room." She responded, "You will have to wait until tomorrow for that." I respectfully responded, "That information would have also been very useful at check-in or posted in the room somewhere." Not to mention, that very morning, the janky elevator door closed on me, hitting my shoulder so hard that it caused me to spill coffee on the floor and my shirt I was going to wear to the baseball game that afternoon. So after returning to the room, I decided to take the clothes we'd accumulated over the past three days downstairs to wash. After looking around for the laundry room, I asked the front desk clerk, who at the time was watching YouTube videos on her phone (also not wearing a badge), where the laundry room was. She replied, "I don’t know; I guess it’s in the blocked-off area?" At that point, I wasn’t shocked at all that the clerk had no Idea where the laundry room was in the hotel she worked at! I could keep going on and on about all the other issues we had with the hotel, but why bother at this point? Every problem or concern my family had with our room or the hotel we brought to the clerk's or manager’s attention right away. The clerk and/or manager played it off like it was no big deal, like it was normal to have this many issues. Hope this post helps! Sincerely, no longer...

Hotel review

My girlfriend and I were visiting Dallas for the Giants vs Cowboys game this weekend and thought this hotel would be nice since it’s 1 mile from AT&T stadium. I was wrong. First, this hotel is extremely dated. There needs to be a serious update on this property. The furniture was old. Some of the drawers were unusable because they would fall when opened. The white refrigerator did not work. Neither did the freezer. The hotel in general reeked of old and musty carpet. The tv’s were old and did not have any streaming capabilities. The bedding was thin and scratchy. The pillows were flat.

Second, the staff at this hotel was grossly incompetent. We checked in Friday evening around 6:30pm and there was one young woman working at the front desk. At check in, we were told that there was a $15 a night fee for parking. That was not mentioned anywhere on the website or the booking confirmation! After we checked in, we walked a short distance down a hall to find an out of service elevator. The front desk clerk did not mention anything about an out of service elevator. My pregnant girlfriend had to ask how we were supposed to get to the third floor. The front desk clerk gave general directions about the second elevator in the hotel. When we made it to the room, there was only one washcloth in the bathroom so we had to go back down to the front desk and get additional towels. The following day, we needed more towels so I called down to the front desk (on the one working phone in the room) and the front desk clerk stated it was better to come down to get the towels because housekeeping probably wouldn’t remember to bring them up. We went down to get the towels and were told that there were not any small/face towels available. We had to get medium and large towels only.

On the morning of our final full day (Sunday), we stopped at the front desk to request housekeeping come by and clean the room while we were out. The front desk clerk informed my girlfriend that our room was already on the list to be serviced. My girlfriend also requested extra towels since we were only given one set previously. Upon our return to the room at 9:30pm (almost 12 hours after we left), the room was not cleaned. There were not any towels left in the room. We went down to the front desk (again) to discuss the issue with the whomever was on staff. There were three clerks at the front desk. One woman on the computer, a man standing next to her, and another woman sitting behind them scrolling on her phone. The only person that acknowledged us was the man. I told him that we requested housekeeping and it had not been done and that we needed towels. None of them acknowledged the wrongdoing of not having housekeeping come to the room, instead the man asked if we still needed towels. I told him that we needed three sets of each and he went to get them.

Overall, I would not recommend this hotel to anyone. EVER!! This was the worst experience I’ve had staying in any hotel and I am a faithful Hilton hotel member. I truly hope this review reaches Hilton corporate so some adjustments...

I guess my original review was deleted, so I will try again. The photos of this property, and the description, are very misleading.

We waited over an hour to check in. I get it, it’s Spring Break, and the place is understaffed and overworked. So, don’t sell out the entire property if you don’t have the staff to maintain it.

We were put in a different room than the one we booked. (Smaller) ROOM 104

There were DIRTY dishes in the dishwasher.

The kitchen sink leaks onto floor

There were no pots, pans, cooking utensils

No coffee pot. Only ONE coffee mug, one large glass, one small glass.

Hair in tub

Greasy head print on fabric headboard

Fridge, Microwave, Dishwasher, stovetop, cabinets, all appear to be from the 1980’s, or simply the CHEAPEST line.

Lamps, windowsills, fan, lightbulbs, not dusted. (So, not sanitized!)

One of the TV’s (on the main room) does not work.

The hallway outside our room is under construction, and has bo carpet.

The walls, doors, island chairs have hand marks, and are obviously not cleaned.

The coffee in the main area is not kept hot all day, which tells me it is also not made fresh throughout the day.

The evening front desk representative, (who I told my concerns to, in a very friendly manner as I understand it is not her fault and I get that customer service is a tough gig) was unfriendly, didn’t seem to care, told me that there wasn’t much she could do about it, but “check it out.”

When we returned 3.5 hours later, the only thing that was addressed was the dishwasher had been run and we had some pots and pans. (The dishes in the dishwasher still were not clean, see photo of plate with food that appears to be so old that it has mold permanently stuck to it, still in the dishwasher with other dishes). The flood on the floor had been cleaned up, however, the rest of the floor was still sticky. Oh, and if we turn on the sink in the kitchen, the floor floods again, so useless.

Those are the cons.

Here are a couple pros:

Housekeeping staff is friendly. The person who checked us in was friendly. (Unlike her counter part who was there in the evening).

I DO NOT Recommend this hotel, and I am shocked that Hilton’s standards have gone so downhill. I will not stay at this, or any other Hilton hotel, again.

If you decide to book here, don’t expect much more than a Motel 6 experience, then you won’t be disappointed. I understand the prices are very reasonable, I just expected more from a Hilton property, and based on the photos from their website. (Don’t always believe what you see in pictures. I come from a generation who takes pride in advertising the truth, or what people...