Snow Bear Lodge — Hotel in Big Bear Lake

The Snow Bear Lodge is NOT a good low budget option. I am writing this review so other travelers do not have a bad hotel stay or chance not even having a door code to check in. We stayed on 07/03/24 for two nights. The Snow Bear Lodge does NOT staff their office. They will only respond by text message from a remote location. Upon arrival our door code (received via text message ) was wrong. We knocked on the office door, texted and called. After 45 minutes we reached someone and received a different room code. | Upon entry the wall temperature read 93 degrees. No air conditioning available. We opened the windows hoping for some non existent air flow and the temperature inside just continued to climb. The shower head was broken and the water pressure felt like shards of glass on your back scratching you red. The musty hospital smell was unbearable. | On a positive note the room was very clean, the wifi was fast, the tv adequate (only if you have streaming passwords), and the fridge was ice cold. Later that night the room was still too hot to sleep. We dragged table chairs (no porch chairs provided) out of the room to sit and cool off. We witnessed a steady stream of people knocking on the Snow Bear Lodge office door for assistance.....getting frustrated and then leaving. About 11pm a family of 5 requested our help. They had just booked a room an hour ago online and had no response to check in. | We provided the hotel text message number and the family tried calling as well. No response for over two hours.....Eventually, the family packed up their young kids and had to find another hotel in the middle of the night. Our bed was firm and cheap but adequate. | The next day we kept cold washcloths on our head and tried to suffer through and stay out of the room as much as possible. Last night's stranded family arrived to request their money back. The pool guy advised the office was never staffed and he could not offer help. Later that night we returned to the hotel about 11pm. Someone had pitched a family size tent to sleep in front of our room and party. More weary travelers arrived....knocked on the non existent office door..called the office number and left. We did not bother calling the non responsive Snow Bear Lodge operations for help. No sleep that night. | On a side note there is a hotel ring camera on top of the office that points directly on the tent location. The Snow Bear Lodge is in a fantastic location and with minimal effort and care could be a very cool lodge option in Big Bear. However as it stands the hotel is teetering on half a star if that...

The Snow Bear Lodge is NOT a good low budget option. I am writing this review so other travelers do not have a bad hotel stay or chance not even having a door code to check in. We stayed on 07/03/24 for two nights. The Snow Bear Lodge does NOT staff their office. They will only respond by text message from a remote location. Upon arrival our door code (received via text message ) was wrong. We knocked on the office door, texted and called. After 45 minutes we reached someone and received a different room code. | Upon entry the wall temperature read 93 degrees. No air conditioning available. We opened the windows hoping for some non existent air flow and the temperature inside just continued to climb. The shower head was broken and the water pressure felt like shards of glass on your back scratching you red. The musty hospital smell was unbearable. | On a positive note the room was very clean, the wifi was fast, the tv adequate (only if you have streaming passwords), and the fridge was ice cold. Later that night the room was still too hot to sleep. We dragged table chairs (no porch chairs provided) out of the room to sit and cool off. We witnessed a steady stream of people knocking on the Snow Bear Lodge office door for assistance.....getting frustrated and then leaving. About 11pm a family of 5 requested our help. They had just booked a room an hour ago online and had no response to check in. | We provided the hotel text message number and the family tried calling as well. No response for over two hours.....Eventually, the family packed up their young kids and had to find another hotel in the middle of the night. Our bed was firm and cheap but adequate. | The next day we kept cold washcloths on our head and tried to suffer through and stay out of the room as much as possible. Last night's stranded family arrived to request their money back. The pool guy advised the office was never staffed and he could not offer help. Later that night we returned to the hotel about 11pm. Someone had pitched a family size tent to sleep in front of our room and party. More weary travelers arrived....knocked on the non existent office door..called the office number and left. We did not bother calling the non responsive Snow Bear Lodge operations for help. No sleep that night. | On a side note there is a hotel ring camera on top of the office that points directly on the tent location. The Snow Bear Lodge is in a fantastic location and with minimal effort and care could be a very cool lodge option in Big Bear. However as it stands the hotel is teetering on half a star if that...

The Snow Bear Lodge is NOT a good low budget option. I am writing this review so other travelers do not have a bad hotel stay or chance not even having a door code to check in. We stayed on 07/03/24 for two nights. The Snow Bear Lodge does NOT staff their office. They will only respond by text message from a remote location. Upon arrival our door code (received via text message ) was wrong. We knocked on the office door, texted and called. After 45 minutes we reached someone and received a different room code. Upon entry the wall temperature read 93 degrees. No air conditioning available. We opened the windows hoping for some non existent air flow and the temperature inside just continued to climb. The shower head was broken and the water pressure felt like shards of glass on your back scratching you red. The musty hospital smell was unbearable. On a positive note the room was very clean, the wifi was fast, the tv adequate (only if you have streaming passwords), and the fridge was ice cold. Later that night the room was still too hot to sleep. We dragged table chairs (no porch chairs provided) out of the room to sit and cool off. We witnessed a steady stream of people knocking on the Snow Bear Lodge office door for assistance.....getting frustrated and then leaving. About 11pm a family of 5 requested our help. They had just booked a room an hour ago online and had no response to check in. We provided the hotel text message number and the family tried calling as well. No response for over two hours.....Eventually, the family packed up their young kids and had to find another hotel in the middle of the night. Our bed was firm and cheap but adequate. The next day we kept cold washcloths on our head and tried to suffer through and stay out of the room as much as possible. Last night's stranded family arrived to request their money back. The pool guy advised the office was never staffed and he could not offer help. Later that night we returned to the hotel about 11pm. Someone had pitched a family size tent to sleep in front of our room and party. More weary travelers arrived....knocked on the non existent office door..called the office number and left. We did not bother calling the non responsive Snow Bear Lodge operations for help. No sleep that night. On a side note there is a hotel ring camera on top of the office that points directly on the tent location. The Snow Bear Lodge is in a fantastic location and with minimal effort and care could be a very cool lodge option in Big Bear. However as it stands the hotel is teetering on half a star if that...