Rewind Collective — Restaurant in Big Bear Lake

I don’t typically write reviews, but I feel obligated to warn others about my recent experience. I purchased a Moocah fudge mushroom chocolate bar from this business. When I opened it, the product inside was not fudge. It appeared to be a completely different flavor. On top of that, the chocolate had no branding or markings, raising serious red flags about authenticity and safety. Given the nature of this product and its intended effects, consuming something that doesn’t match its label felt irresponsible and potentially dangerous.

I calmly contacted the business, explained the issue in detail, and even included pictures and my receipt. Instead of taking accountability or even showing basic concern for the health and safety risks involved, they refused to offer a refund and essentially gaslit me by claiming I received the correct product, despite the obvious mismatch between the label and the contents.

When we asked for a refund, we were told the only option was to come back in person, return the bar, and receive a cash refund. This wasn’t feasible since we had already driven several hours home before opening the product. We also paid through Square (and still have the digital receipt), so an online refund should be possible.

Instead of helping resolve the issue, the shop insisted they couldn’t process a refund remotely. For a $30 item, this leaves us frustrated and without resolution. Since our concerns weren’t addressed, we unfortunately have no choice but to leave this negative review so other customers are aware.

This isn’t just poor customer service. It’s negligent. If you value your health, your money, and being treated with basic respect as a customer, I strongly recommend taking your business elsewhere. The way this situation was handled shows a disturbing lack of...

Take care if you purchase a clothing here. I purchased a $30. T shirt yesterday. when I went home, I found it too small. I returned today in hope of exchanging it to a different size. As I spoke to the person at the register regarding exchanging the item, I was told no that all sales are final. She then proceeded to remove a sign from infront of the register which then showed a “All sales are final sign” on the register. There was not an offer to see another style of shirt nor an opportunity to exchange for another product. I was advised that I could gift it away. The store has a nice appearance- but apparently does not care if a customer is happy. I will not return as a customer there no will I recommend it to any of my...

Been living in Big Bear 17 years now and this is by far my favorite place to shop for all of my soaps, personal care items, raw milk and MORE. The wifi is great, the atmosphere is so welcoming and smells amazing. If you work remotely this is a great spot to be. The drinks and avo toast are the best in town. I am so happy Rewind is here - it’s about time. Big Bear is full of dusty old chem filled shops and this spot is a breath of fresh air. The owner genuinely cares about ingredients and the health of the community. I cannot...