Big Bear Manor Jacuzzi Cabins — Hotel in Big Bear Lake

ABSOLUTE SCAM!! we have alerted Airbnb to this however we don’t want anyone else to fall for their listing.

This place is a mess. We had 2 pillows for 2 beds (extras weren’t available), but what looked like a handyman did show up with extra bedsheets that were rolled up in a bowl and held against his dirty clothes. The overhead light was broken, the floors were absolutely filthy, the windows were off track and couldn’t stay open or lock. The hot tub, which was the main reason we rented this cabin, is cracked and peeling and was dirty on arrival. I bought cleaning supplies before I realised that the hot tub was completely unusable. When water hit the basin it threw little pieces of peeling of paint into the water.

The kitchen was an absolute disaster. It was listed as a usable kitchen with lots of amenities. Upon arrival we found, 2 plates, 1 saucer, no bowls, 2 glasses (that didn’t match) no wine glasses. We had to ask for wine glasses and when they arrived it was 1 wine glass, 1 champagne glass both very dirty. All of the cutlery was mismatched, dirty, and not a complete set. Dirty pots and pans were in a cabinet. There were no trash bags, a broken paper towel holder, no supplies to wash or dry dishes. However, there was a sign saying if you left dirty dishes behind they would charge you. There were also no kitchen towels or pot holders. In the bathroom, we found a broken toilet paper holder, broken bathroom mirror , 1/4 roll of toilet paper, no shampoo, conditioner, or soap. There were only three towels so we had to ask for extra towels. We were given towels with large holes that smelled. There was no bathmat, a torn shower curtain with no shower curtain liner. The hairdryer dryer was missing from the wall and when we asked for one an hour later one showed up brand new in the box obviously had just been purchased at the store.

The grounds were filthy as well. Trash was everywhere as well as broken appliances stored behind and underneath other cabins. Someone lives at the facility and let their small child scream and yell even pass the quiet hours.

We contacted the manager multiple times and when we gave a list of complaints, they didn’t respond until before our checkout reminding us to be out on time so they’re cleaning crew could access for the next person. We asked for a partial refund due to the fact the amenities listed were not there so we had to go out and purchase them, as well as the fact that we could not use the hot tub and that is the main reason we rented the place. We were told they don’t trade refunds for...

This was our second stay and since we are able to take our dog with us we thought we would give it a try again. We stayed in cabin 10 this time and from the get go we should have listened to our Lab, Roxy. She wouldn't go in this cabin for nothing, i practically had to drag her inside...and once inside she only wanted to be out! Everything is quite dated on the inside and not very clean. We used tha spa tube only to find a gnarly black ring around it while we were in it and couldn't get out fas enough...an no it was not from our dirty bodies. When we turned the bed down we were lucky enough to find hairs on the bed sheets, if it wouldn't have been so late we would have checked out at that point. Instead i went to get fresh bedding from the front desk and we changed it out ourselves. When we stripped the bed down the blanket had a huge burn hole in it the size of a basketball. The brass bed was literally falling apart at every corner.||||We had already paid for two days but ended up checking out the next morning and felt it was just better to take the loss then stay...

This was our second stay and since we are able to take our dog with us we thought we would give it a try again. We stayed in cabin 10 this time and from the get go we should have listened to our Lab, Roxy. She wouldn't go in this cabin for nothing, i practically had to drag her inside...and once inside she only wanted to be out! Everything is quite dated on the inside and not very clean. We used tha spa tube only to find a gnarly black ring around it while we were in it and couldn't get out fas enough...an no it was not from our dirty bodies. When we turned the bed down we were lucky enough to find hairs on the bed sheets, if it wouldn't have been so late we would have checked out at that point. Instead i went to get fresh bedding from the front desk and we changed it out ourselves. When we stripped the bed down the blanket had a huge burn hole in it the size of a basketball. The brass bed was literally falling apart at every corner.||||We had already paid for two days but ended up checking out the next morning and felt it was just better to take the loss then stay...