Mattress Firm Bradley East — Hotel in Bradley

5 Star review just dropped to a 3. I was extremely satisfied and still am with the mattress I purchased. There was a sale going on that included a free adjustable frame. I opted to upgrade my frame to a better model that included foot adjustments as well. The Frame failed 5 days after purchase. Bracket that motor attaches to bent over. Still 5 stars at this point as I understand parts sometimes fail. Dropped to 2 starts because when I contacted the store, I called the one across the street. (3 of them in 2 miles) I was told they would get back to me in a few minutes. No call back so I called back the next day. I was told they had no more in stock and would have to go through the warranty. Wife just had surgery and needs to sleep upright so I asked the salesman on the phone, same one that sold me the mattress, if I could just upgrade and pay the difference for one in stock. Not a problem, was recommended a new frame, given the model and the price of 1499$ (my original frame was 1499$ but was given a sale price and credit for the free frame). Was told I would have to pay an additional 400$ since the original sale was over to "upgrade" to this frame. The frame I was offered to "upgrade" I just happen to have been looking at on their own website. It was a 899$ frame. This guy actually wanted me to pay 400$ to downgrade to a cheaper frame, and was telling me it was an upgrade. Like I said before, extremely happy with the mattress, even the frame. Parts break, no big deal. But definitely losing 2 stars as this salesman basically just tried robbing me. Was actually about to order a new mattress and frame for my mother and this surely changed my mind. I will go to a different Mattress Firm store, lord knows there are...

Let me start out with, you never know how much you need a new mattress until you buy a new mattress. When you're ready to finally make that switch, head straight over to the Mattress Firm by Chipotle and ask for Brad. Brad was honest, helpful, patient, never pushed us to buy something we didn't want, and made sure we were taken care of. He was able to provide us with an amazing deal on a brand new mattress (one that has seriously changed our life! It is amazing what a good night's rest can do for you mentally and physically!) and adjustable base. We had had poor experiences at other mattress stores with pushy salesman and hidden fees, but Brad made sure we knew exactly what we were getting and gave us the time and attention needed to make the right decision for our needs. We are so grateful for his help and advice in choosing a new mattress. We HIGHLY recommend going to see him. Don't wait any longer - you deserve that life changing, good night's rest, too! Happy Shopping! -...

My wife and I were kicking around the idea of a new mattress for a few months. We were riding around doing nothing so we decided to pull into a Mattressfirm we seen off RT.50 next to a Starbucks coffee shop. The plan was to get an idea of what we might like and a ballpark price of that like. We entered the store and after seeing all the mattresses there was no hesitation for us to talk to Mark C. one of the salesman. We felt no pressure and Mark was able to answer all of our questions. With Mark's assistance we were able to find something we like and make a purchase within our budget. I do think that sometimes real brick and mortar purchases may produce a more satisfactory result than an internet purchase. Both my wife and I didn't feel we would get what we would like at a big box discount store. The whole experience at Mattressfirm was a very comfortable experience (no pun intended ...lol) I would refer this...