Best Buy — Local services in Bradley

Stopped in there Thursday to see about fixing my daughters iphone and get new screen protector on my wife's phone. The guys did great at the screen protector so that was good. I then was waiting for my oppointment with the geek squad that was set up through the apple customer service. The guy Dan I believe his name is sounded very helpful and willing to take care of the problem but he was leaving early that day so if we could set up another day to do it. Told me it would cost $280 total nothing more. We agreed on Saturday and all was good. Showed up Saturday to get the phone fixed. He told me that he didn't think anyone did full screen repair on iphone 13 last couple days so he thinks he still has one. As though to tell me if they did then I was out of luck and would have to come back. Why would the part not be set aside for my phone? He told me that they can't hold parts for customers. That is absurd and I've never heard of that. Anyway he still had it so thank God. He then tells me this is now where I pay him, I said ok and he rang it up. Imagine my surprise to see o look there is tax and it went from $280 to $302.02. I asked what happened to $280 flat and he said huh that's crazy I guess there is tax. Whatever so now he takes the phone and says it's gonna take a couple hours so I leave and go try to kill 2 hours because I don't live close enough to go home and wait. A hour and a half later he calls and says the part he put in the phone does not work and the original screen is broke now too. So I have no screen and NO PHONE. I proceed to the store to talk with the associate. I told him this is bs as anybody I'm sure would in which his response to me is he told me there was a chance the new screen wouldn't work but nothing about my other screen being broken to not putting it back on. So I told him I paid $300 for my phone to be broke and without one until he can get another part and his response was..."yea pretty much." He informed me he is ordering a new one should be here Monday, today, and he is off but he will make sure to leave a message for the other guy to get on it right away and to call me and let me know it's in or not. We'll here we are no call all day...I have tried to call the store 7 different times and I just get sent to customer service which must be in Pakistan or India naturally and noway to just get to somebody at the store. This is by far the worst treatment for anything I have ever had and I fought in Iraq🤦‍♂️ This place and these people don't care about anyone or anything you may need help with. I'm not asking for everyone to drop everything but just a call to say hey we didn't get it yet or yes we are working on it would have been fine with me, but NOPE NOTHING! Just take my money and forget about it. The worst part is I still have to pick up my phone because they have had it for 3 days now and haven't done anything. Tomorrow I am going to get it no matter what because this is ridiculous. I now know why stores keep closing and online shopping is so much...

Eric, the car audio install tech, offered me a terrible experience. I've worked with Best Buy for years for all of my business tech needs and never had any issues. Everyone I've interacted with has been professional, knowledgeable and courteous. Eric interrupted that streak yesterday.

I bought a stereo head unit online and Best Buy advertises they will install it for you for $260. I have no experience and didn't want to ruin my car so I took advantage of it. I scheduled online, showed up, and immediately I could tell Eric had zero interest in installing my stereo. He told me that "the way this works is, for $100, whatever works, works, whatever doesn't doesn't. I don't troubleshoot nothin because stuff like this ain't nothing but a nightmare". Not professional but whatever I can get over that. I've done my research on the unit and talked to people who have it and they say there won't be any issues. This guy is smart and if they can figure it out, I am sure he can. I sign the paperwork, Eric takes my car and gets to work. I walk around for 30 minutes worried that I made a mistake because it was obvious the only way Eric would be proven right is if the unit didn't work. Low and behold he calls me to the desk. I walk in and he shows me a plug that is supposedly for my backup camera that he says will no longer work (along with ALL of my steering wheel controls) because it doesn't fit in the unit. "I've been doing this 12 years and unless I've forgotten how to plug things in then this ain't working". Again, not professional but I am thankful for the out. At that point, I just cut my losses and told him thanks for trying and to forget it. He packs it up I sign the paperwork and I am on my way.

I have literally ZERO experience working on car audio or electronics in any form. I got home and followed the basic instructions and I had it installed and functioning flawlessly in less than 90 minutes. The supposed backup camera plug was not the backup camera at all. It was a totally different connection. My backup camera works, all of my steering wheel functions work. The install was pretty straightforward and easy for someone who has NEVER taken anything apart on their vehicle before.

It was obvious that Eric had no interest in making my head unit work. Had he invested about 5 minutes of time, he could have figured it out based on his 12 years of car audio experience. Based on my literal 0 seconds of experience, I had it done in less time than Best Buy guarantees. I would HIGHLY discourage anyone from having Eric do any work on their vehicle. If he doesn't want to do it, it...

I have been a customer with bestbuy for years even before this one opened. Unfortunately this location has absolutely no pride, customer concern, customer service or honest emoloyees!!! I had a product removed from my vehicle (that bestbuy installed) by this location and the gentleman who did the removal was being trained. Needless to say after I left and the removal was completed I picked up all the parts on my seat and put them in a bag so I can have this installed at a later date on a different vehicle and noticed that all the wires were chopped up and cut in mutiple places. I immediately called the store back and spoke with a general manager. He informed me that when time comes to have this installed on a new vehicle the product will be replaced and I would not have to pay for the labor to il reinstall this product. Well it's been almost a year and now have a vehicle that this product would work on. I called the store talked with the geeks squad employee in mobile install and explained it all to him. We made an appointment and he said he will just verify the info with his managers and will install the new product. So today I went to the location which was the day of the appointment and he informed me that I need to pay for the installation as well as 2 adapters I explained everything to him again and he said he talked to all the managers and no one recalls this (suprise) he asked me if I had a receipt for the removal and I explained to him I don't and not sure if u ever got one. He told me that it's my responsibility to keep the receipt and showed him the original purchase receipt and the install paperwork. He said I still need to pay for the install because they don't just give labor away and they will discount the items that were left on the vehicle by the employee. Needless to say I left the store with my product that was damaged by the employee who was training and I WILL NEVER DO BUSINESS WITH ANOTHER BESTBUY AGAIN! I will be pulling my business account and personal account with them! Whatever you do, DO NOT...