Papa's Hideaway in Key West by Vacasa — Hotel in Key West

I wouldn’t even be giving this one star except I couldn’t leave a review if I didn’t. Absolutely awful!! My husband and I have been coming here every year (sometimes 2x/year) for nearly 20 years when it was owned and managed by private innkeepers as a true bed and breakfast. It was beautiful then and had all the amenities you would like: great staff, clean and well-stocked rooms, extended continental breakfast with coffee and juice, hot tub, rental bikes, and someone always on the property to assist throughout the day and make sure the time for sunset was written on a dry-erase board outside the caretaker’s cottage so we would know when to make our way to Mallory Square to watch it. We managed to see the same guests throughout our visits because they were “repeats” like us. The bonus was the location being just far enough from Duval to be quiet, but a 2-minute walk to everything fun. The property was sold by the last innkeepers about 6 years ago, and we continued to book through KW Vacation Rentals. The B&B feel, extended continental breakfast, hot tub, rental bikes, dry-erase board with sunset times, and repeat guests all disappeared. The property was still well-kept, travelers were considerate, and staff were responsive. But now the property is managed by Vacasa Management Company for a private owner and the customer service is horrible and the property is in decline. We checked in on Sunday and were scheduled to leave on Wednesday (today). It was so bad we checked out last night! Only when we checked in on Sunday was the room serviced. There was no housekeeping, no refreshing of the room, and no fresh towels in 3 days! When we called and spoke to Brandon at Vacasa (second time since we arrived), we were told housekeeping only comes every 4 days! Nowhere in any of our booking paperwork did it mention housekeeping only comes every 4th day! And the first time we called Vacasa? It was shortly after we arrived on Sunday: the property was disgusting with overflowing trash in several receptacles, guests who left their shoes and other unmentionables all over the pool deck, and hazardous waste in the poolside restroom. There were paper and plastic cups in the pool for 2 days. It definitely was apparent that cleaning staff were not on the property for several days and when someone was sent the day we arrived, it was only one person! This place has definitely become low rent even though the prices are not. Not even a box of tissues in our room and the safe was rusted and not working because a previous guest jammed it into a locked position. We couldn’t change rooms because the property was booked. The guests above us didn’t quit with their lead-feet all night and others with their foul mouths. The tipping point was reading a brochure on the nightstand which said: “Don’t worry about stripping the beds - we’ve got you covered. But if you want to give our housekeepers a hand, go ahead and start a load of towels.” No thanks. Will you give me a self-service discount on my stay? After 20 years,...

I wouldn’t even be giving this one star except I couldn’t leave a review if I didn’t. Absolutely awful!! My husband and I have been coming here every year (sometimes 2x/year) for nearly 20 years when it was owned and managed by private innkeepers as a true bed and breakfast. It was beautiful then and had all the amenities you would like: great staff, clean and well-stocked rooms, extended continental breakfast with coffee and juice, hot tub, rental bikes, and someone always on the property to assist throughout the day and make sure the time for sunset was written on a dry-erase board outside the caretaker’s cottage so we would know when to make our way to Mallory Square to watch it. We managed to see the same guests throughout our visits because they were “repeats” like us. The bonus was the location being just far enough from Duval to be quiet, but a 2-minute walk to everything fun. The property was sold by the last innkeepers about 6 years ago, and we continued to book through KW Vacation Rentals. The B&B feel, extended continental breakfast, hot tub, rental bikes, dry-erase board with sunset times, and repeat guests all disappeared. The property was still well-kept, travelers were considerate, and staff were responsive. But now the property is managed by Vacasa Management Company for a private owner and the customer service is horrible and the property is in decline. We checked in on Sunday and were scheduled to leave on Wednesday (today). It was so bad we checked out last night! Only when we checked in on Sunday was the room serviced. There was no housekeeping, no refreshing of the room, and no fresh towels in 3 days! When we called and spoke to Brandon at Vacasa (second time since we arrived), we were told housekeeping only comes every 4 days! Nowhere in any of our booking paperwork did it mention housekeeping only comes every 4th day! And the first time we called Vacasa? It was shortly after we arrived on Sunday: the property was disgusting with overflowing trash in several receptacles, guests who left their shoes and other unmentionables all over the pool deck, and hazardous waste in the poolside restroom. There were paper and plastic cups in the pool for 2 days. It definitely was apparent that cleaning staff were not on the property for several days and when someone was sent the day we arrived, it was only one person! This place has definitely become low rent even though the prices are not. Not even a box of tissues in our room and the safe was rusted and not working because a previous guest jammed it into a locked position. We couldn’t change rooms because the property was booked. The guests above us didn’t quit with their lead-feet all night and others with their foul mouths. The tipping point was reading a brochure on the nightstand which said: “Don’t worry about stripping the beds - we’ve got you covered. But if you want to give our housekeepers a hand, go ahead and start a load of towels.” No thanks. Will you give me a self-service discount on my stay? After 20 years,...

I wouldn’t even be giving this one star except I couldn’t leave a review if I didn’t. Absolutely awful!! Been coming here every year (sometimes 2x/year) for nearly 20 years when it was owned and managed by private innkeepers. Was beautiful then, had all the amenities you would like, great staff, and bonus location being just far enough from Duval to be quiet , but a 2-minute walk to everything. But now the property is managed by Vacasa Management Company and the customer service is horrible and the property in decline. We checked in on Sunday and are scheduled to leave on Wednesday. It is now Tuesday and there has been no housekeeping, no refreshing of the room, and no fresh towels! When we called and spoke to Brandon at Vacasa (second time since we arrived), we were told housekeeping only comes in every 4 days!! Are you kidding me?? Nowhere in any of our booking paperwork did it mention housekeeping only comes in every 4th day! This place has definitely become low rent even though the prices are not. I couldn’t believe I was reading this in a brochure on the nightstand: “Don’t worry about stripping the beds - we’ve got you covered. But if you want to give our housekeepers a hand, go ahead and start a load of towels.” No thanks. Will you give me a self-service discount on my stay? After 20 years,...