Key West Hideaways — Local services in Key West

Update- while I find your response odd, I’ll respond. The owner did in fact knock AFTER I asked him to do us a favor and knock the following time he had to return, in which he apologized for not doing so, and said he would upon returning. Also, I understand small bugs may occur, but a cockroach is next level and not considered normal by any stretch of the imagination. I’ve visited countless tropical areas both in and out of the country that also do monthly exterminating and have never encountered such. Regardless, a fair warning for others that a normal cockroach may join them for an evening. The check in policy doesn’t really make sense since at that point your guests have already arrived, not sure what a few minute meeting will do if guests were partiers but okay, it’s just a suggestion on keyless entry. My bikes comment was also a suggestion, to potentially enhance your guests experience, especially at the price they’re paying to stay at such properties. Also, I agree with your suggestion, a hotel may suite our needs better as they typically would not allow such conditions to be had by their guests.

We stayed at the “Royal Escape” house. This could be such a nice house but would not recommend or stay again in the future. We had a few issues during our stay which were addressed by the owner in a timely manor. Even though coming into the property without knocking was unappreciated. He even made a nice gesture due to our troubles since he admitted our stay was “less than perfect”. The house definitely needs a thorough cleaning and needs to be refreshed, kitchen was the only updated part of house, which was nice. Cob webs all over the house, dirty doors/light switches etc. We seen small ants throughout our stay but the cherry on top was a cockroach IN the house on our last morning. Thankfully it was our last morning since we were out of there shortly after. We mentioned it to the office personnel, they just stated that bugs are “normal” and the house gets sprayed for bugs monthly. If cockroaches are “normal” I’m living in a different world. The house is about a mile to center Duval street, solid location. You need to pick up the keys at a separate location prior to arriving which is extremely annoying, especially when you don’t have a rental so you’ll either have to walk or pay for another Uber. Really should invest in keyless entry as it seems other properties have it. Pool is small but was clean and useful to cool down in. Would be a nice touch if bikes were included for guests. For the price of this property it wasn’t worth it for us and would have rather...

We stayed at hidden treasure #9 last week from july 5th and left on 8th. Worst experience ever. Walked in and roach traps all in kitchen cabinets. Then opened drawers,ect and 3 or 4 baby roaches running around and. Then ac unit after 8 hours of every one being out of home was at 81 once we came back and kept at 75 the whole time and never got below 79. Toliet seat doesn't bolt down and moves on you and fridge harldy kept anything cool. We call office and guy comes out and gets defensive and accused me of freezing ac unit when they clearly have a sign above it saying do not put below 75 it will freeze. Then he apologize once he realized it wasnt frozen and then said oh its because eveyone coming in and out all day. Well who comes to keywest to stay in the home. We were out and about all day and would come home and ac unit still didnt get below 79. After 8hrs of being gone. Point is he has an excuse for everything and defensive and seems like he was blaming it on us. When we paid 470 a night for a place like this and stayed 3 nights in hot place. Seems as they know the problems going on there and still renting place and then trying to cover it up. when you have roach traps everywhere and fyi are not palmeto bugs and not normal like he said. Palmeto bugs are big roaches these were not. What a vacation. I called office 4 times and left messages and never got a call back for some kind of refund to make it right and nothing! Then i called a 5th time and same lady picks up and says the owner has been busy and still hasnt had time to call me!! Wow!! She says by the way he might still help out and give a refund but in contract when you agree to terms says we are not responsible for any kind of refund when appliances dont work. I couldn't believe it and definitely never thought I would have to worry about a company AC not working or fridge or toilet properly. Save your hard earned money and family time and dont rent here! You Should never have to worry about sleeping and the heat and...

My wife and I booked an ARBNB that hired this management company. They completely ruined our vacation. We had written confirmation that there would be parking for our oversized vehicle before booking. When we arrived late at night, there was no parking for our van and we were forced to park off the property in random public parking lot and had to deal with a logistical nightmare for several hours of unloading our stuff. Kevin, the manger of this company stated that he was “unaware” of the HOA rules regarding vehicle length until a week before. This is unacceptable to not know HOA rules when managing people’s vacation logistics. When we asked him why he didn’t warn us about the vehicle size limitations once he learned about them, he replied “I manage over a 100 properties.” This answer sums up how they operate— Make excuses and blame the person who is most effected.

When I called the next day to further discus the issue, Randy (another manger) was verbally abusive and hung up on me after I asked him to review the confirmation of parking in the message thread. (I have this thread Kevin when you reply to this.)

Don’t be fooled by this company. They have nice properties, but apparently too many of them to keep track of the details that will end up ruining your guest’s vacation. I lost 3000 for my half of the vacation so Kevin gave me 100 for my inconvenience. Great job Key...