H2O Suites Hotel — Hotel in Key West

my hubby took us here 2 clebrate my bday also our 13 wedding anniversary that was xmas. We live on the border of Canada so we really needed this we are such good ppl we literally spent bout $1,000 cash tipping the staff cause we're really good ppl.I'm a nurse & my hubby a physical therapist up in Maine! we were just trying to have a nice vacation!I didn't know anything & all the sudden I find out on the 26th when we left the hotel on the 21st of May* a broken TV but that's all they got out on a phone call I had 2 place from Maine!cause none of the staff members would speak to me!I have never received the receipt!they have never tried to reach out to me 2,500?I'm a 33 year old married woman w my hubby that ownsr own house! We treat everyone & everything w respect!my bank is dealing w it & found in my favor! all we did was try to have a vacation all H20 did was rip us off* stay away& never ever come here!let's just hope that it goes away into Oblivion u ppl r despicable.that's all I have to say!karma is real & it will come1not a resort but charges 39$ a day in resort fees? No spa no gym & no restraunt but booze flows like water?I don't drink I have Lupus!Oh& u can be waking up to chainsaws!cause they're still makin& constructin their gym right now! they don't advertise any of this on their website Liars2 fresh breakfast is a muffin wraped in plastic wrap3 a roof top bar where ppl get drunk out of minds & there is absolutely nothing to eat! u can only imagine what type of environment this makes in this hotel! Me&my husband never went to the roof pool it was awful.we thought it was disgusting cheeses& nuts w sweat all over sneezed on! if you r booked w them or you're staying w them currently* check your ur credit card every second! Actually cancel ur credit card right after you leave!they will make charges check you out not even tell u & u will have money missing!I promise u! My bank made me wholescam artists ,snake oil salesmans, Liars are the owners Couples Retreat which now I'm just more stressed out than when I left!wish I never went to h20! My bank TD wanted me to go to the police right away!I tried but I'm in Maine& there in Key West Fl! That's how bad this scam is! the only thing I heard on the phone 2call them from Maine 3 days later, was a TV was smashed!I lost all my breath havin a panick attack& called my bank!I still have no receipts!I asked for them to be emailed never been contacted!I also had to go& refund several different snorkeling Adventures that I had booked through the front desk that they said that they would refund me! but they never did so watch out for that too!I had my birthday here hands down worst experience!u all knew all of our stories u guys knew how vulnerable I was! with my mom's death my dads& my sister!! I had vomit of the mouth from anxiety!u took advantage of me! Not many ppl left out there like me as nice. u completely took advantage of me! It was like a lion picking off a weak Buffalo! I cried like a fool to them I was so vulnerable& I just wanted to have a good vacation none of it ever happened & u all took advantage of me &scammed me! Karma will come around* the universe& the cycles never stopped spinning! u & ur business is awful lairs4 lawsuit waitin 2 happened with all of the tile & marble everywhere! when it rains all the time !we saw many pll almost fall especially the drunk ones we were there for the eight days anyone that stays here make sure u walk really slow or u could end up breaking ur neck! So mote it be! I've never been so heartbroke! 2 faced ppl liars* I had to cancel my debit card because of h20 currently waiting for a new one u should all be ashamed to do this to your nicest &most polite customers!Im not rich own a house need to fix pipes& gravel our driveway before our Tundra Winters with 10 feet of snow, but u already know thisJUST SAW RESPOND NEVER DAMAGED YOUR PROPERTY I HAVE BEEN ASKING FOR MY RECEIPT FOR 5 MONTHS! YOU WILL NOT GIVE IT TOO ME* LIARS I WANT A RECEIPT!...

I wrote this review primarily to help anyone considering H2o Suites Hotel who might have any kind of physical disability affecting going up and down two flights of stairs to access a room. I am also thinking about those of us who are older and just don’t want to deal with the hassle anymore, especially when luggage is involved.

However, I have also included some tips at the end to make the most of your stay if you do choose H2o.

I have a chronic neurological condition, peripheral neuropathy, which affects my feet and balance. As a general rule, it has not impacted our past travels. However, that all changed a couple of weeks before our visit to Key West. My physician unintentionally prescribed something for me that sent my condition into overdrive, making it painful to walk and my leg muscles very weak. In preparation for our trip, I called organizers for our planned excursions a week prior to make sure they were still possible with my condition and was relieved that most of the companies could accommodate me. The last thing on my mind was H2o. Who would imagine that a 5-star luxury hotel would not have elevators for guest rooms? On a whim, I Googled whether they did and was shocked to learn that their elevator does not – it only goes to the rooftop bar/pool and the second-floor gym (so ironic). This was going to be a problem for me, so I called to ask if any options were available. The front desk person was lovely, but not helpful. “If only we had known earlier, we could have made some type of adjustment,” she said. I asked if, at the very least, someone could help with my bags – she confirmed that someone would be available to do that. What I learned later is that she checked on their ONE ADA-compliant room which was already occupied at that time. In retrospect, I should have asked if a first-floor room was a possibility but I did not know the building floor plan. Money was not an issue for the upgraded room, but I was not given that option. It was past their 14-day cancellation period, so we could not back out to arrange for other accommodations either. When we checked in a week later, nobody was available to help with our bags. The young woman who checked us in had absolutely no empathy for our situation either which made things worse. She actually seemed irritated at having to deal with us. My husband had to handle all of the bags after our long day of travel and I was simply traumatized. This may sound like an exaggeration, but it was not . . . walking up and down the two flights of stairs was frightening, especially after any rain. I almost did not want to leave the room. Bottom line is that H2o needs to disclose the fact that they do not have an elevator to the second-floor guest rooms! It is not mentioned on their web site anywhere and was not included in their confirmation email.

H2o Extras: In-room: Upgraded toiletries & robes; complimentary frozen Dove bars & muffins (eh . . . if you have other options, go with those). On-property: Welcome glass of champagne; at the full-service rooftop bar, complimentary mimosas or bloody marys in the late morning (opens at 11:00 am) with small snack, if requested. In the afternoon after 1:00 pm until 5:30 pm, wine or sangria. Parting gift: It was a thoughtful gesture, but the candle they gave us when we checked out became a problem – it was bulky to add to our already full baggage. And, it was a red flag at the airport, so I was pulled aside and my bag checked. Coupons: If you look behind the TripAdvisor review request in your room key sleeve, there are two tickets for drinks at The Tipsy Rooster. Unfortunately, we did not discover them until we were home. Really a shame, because we visited the bar a few times without knowing they were there. Misc.: The icemaker is awesome but start it when you arrive because it takes a while to...

I had the Luxury Premium Room that came with my own private pool only I had access to and a semi private swing. They placed a $500 hold on your card that you get back when you check out. They offered a fire pit at night which was very peaceful. This hotel is strictly adults only and trust me its better that way. The mini bar was stocked and the staff and service was amazing. My room was on the pricier side because of the type of room I got but for everything you get, it is worth it and the experience and luxury was priceless. The pool was cleaned daily for me and the water was always perfect whether I got in at night or morning and there was no issue with noise or from neighbors. The spot this hotel is im is perfect because you're only like 2 minutes away from Duval St aka all the best food and action for families, couples and singles. I spent time on the roof and swam in the pool there and had a few drinks with friends. They had robes hanging in my room and slippers to use after my shower. The robes were super soft and for $75 each they can be yours to take. The hotel offers access to bikes and scooters for its guests and this was one of my favorite things and honestly parking in Key West is a night mare and expensive and the scooters are only $9/hr and you have to download the llama mobility app to unlock them but scooting down the street was a lot of fun and easier to explore because you can just put your scooter some where lock it and pause the ride. They directed us to amazing restaurants and activities and I highly recommend you splurging to stay here and in the type of room I stayed in. Upon check out they gave a complimentary candle with the hotels logo and it smells very good and not overpowering. They even bring you muffins daily with little chocolates and mini dove ice cream bars. I had a video of the room and outside but I'm not able to post them in the review. I went here just for a little mini vacation but I recommend going to this resort for birthdays and anniversaries and special occasions and with someone you love and care about because the room and environment are perfect for special occasions and couples but even if youre single I promise you'll have an amazing time at this resort and the location its in. I didn't want to leave H20 Suites or Key West at all and I guarantee after sleeping in one of their beds you won't...