The Southernmost Inn — Hotel in Key West

Extremely dissatisfied. I stayed at this hotel in June 2019 for my honeymoon and we loved it! The amenities were good, service and staff were pleasant and we thought it was worth the price we paid. Stayed in room 218. However, following this past trip, I would never go back!!! Totally not worth the price or location. My friend and I were supposed to check in Friday (and stay Friday/Saturday night), but our flight was cancelled that morning so we were driving and wouldn’t get there until Saturday morning. On the drive down we called the hotel 3 times and left 3 messages to see if we could move our reservation or make sure our room would be available when we got there. No response at all. We booked through Priceline so I called their customer service rep who was so kind. She called the hotel and had trouble getting in touch with them too, but once she did she said the woman at the desk was not nice and not helpful. There was not a single thing they could do and they were “pretty sure” they could hold the room for us. We were driving 20+ hours to a hotel that maybe wouldn’t even a hold a room for us that we booked and paid for the weekend?! Very stressful. When we finally arrived, we confirmed that the woman at the front desk was not nice and also not helpful. There was nothing they could do and were not accommodating at all. She tried to charge us an extra $35 “resort fee” that I KNOW we already paid through Priceline. I said absolutely not and even though I showed her my Priceline receipt with the prepaid fee she gave me an attitude. We paid an extra $25 to park at the hotel overnight which, at that point we were exhausted so I didn’t even care. Finally we get into the room (211), and it’s dirty and disgusting. Clumps of hair in the shower, dirt and grime on the bathroom surfaces - it takes a lot to gross me out and we wore flip flops to shower. Holes/cracks in the walls. Dirt/debris under the bed (I unfortunately dropped something that rolled under there and I had to get it so I saw). The only thing clean was the bed and towels. They wouldn’t move our reservation so we only stayed one night on Saturday and checked out Sunday. Would never go back. There are so many other great places to stay! The ONLY reason I am giving two stars is because the pool is nice, the happy hour and free breakfast they offer is also nice and the...

Below average experience here.

Staff were rude, even before setting foot on the premises. We called to check where the parking was, due to road works making it unclear, and the receptionist was so unhelpful. It almost appeared to be an inconvenience whenever we would ask a question during our stay.

Parking was extortionate!!! We paid $150 for 3 nights after tax. Was told it was $25 per night, then when tax was added and it came to a higher total than expected, the receptionist came back with a sarcastic “welcome to key west sir”.

Got to our room and it was TINY. No dresser or table, had to use the top of the fridge to do my make up. It was dingy, dirty and rundown. Floor was weirdly uneven and there were marks on the wall where old screws had been. The lock on the door was worn. The A/C was ridiculously loud and would let off a stale, musty smell. The window was covered it what looked like mould. I’ve stayed in hostels that are a lot nicer. Walls are paper thin, we had a loud couple next door fighting and banging at 2am and due to there being no onsite receptionist/security throughout the night, there was no one to assist so we had no choice but to endure a live episode of Jeremy Kyle.

Housekeeping available after 2nd night. Given it’s a small hotel I would expect my room to be made up each day. When it was made up, the buns were still full and the toilet paper wasn’t topped up.

Breakfast was included but mediocre. The dining area was dingy, awkwardly quiet, needed some sort of background noise. Starbucks coffee machine was ok but not great, only had black coffee or hot chocolate. Happy hour was pathetic, cheap wine and a few blocks of cheese. No options for soft drinks throughout the day, website says vending machine but we didn’t see this anywhere?

The pool area was nice and quiet and the overall location was good but still not enough to make up for the generally rubbish standards. Such a shame as the building itself is lovely from the outside and inn has so much potential but needs a serious update and a...

first of all, we stood in the front ‘lobby’ for 10 minutes waiting for a staff member. another guest waiting informed us that ‘she’ll be here soon, she likes to wander’.. should’ve been our first red flag, then we get to the adjunct building and were immediately met with damp, mildew air and rusty and dilapidated hallway. we get to our room and when i say you could stand two people together with their arms out and that would be the span of the room, there is zero exaggeration. the bathroom was riddled with rust drippings so make sure you’re updated on your tetanus shots and the shower head basically didn’t work, the bed was two sits away from breaking and there were still stickers left on the bedside table from likely ikea. there was one singular chair in the room that my boyfriend deemed ‘the cuck chair’ no wifi connection given we weren’t in the main building, no bars. best of all? the view. of a tarp. a literal tarp. oh and a shed. can’t forget the garbage. at least we can smile and wave to the building next to us since a window is staring directly into our room. we tried to go and get a different room and were met with little care and told to come back in the morning to see if there’s availability, they’re in peak holiday season so i can level with that but i would’ve hoped in the first place that this wouldn’t be a problem with what we paid. then after a long night of festivities my boyfriend and i wanted to lay back and watch some cable. what were we met with? the ring. 7 dayyyyys. that’s what it felt like. if you’re epileptic do NOT turn on the TV; the only button that worked on that remote was the on/off button which basically was the universe telling us to go to bed before the people on the floor above us started walking since it sounded like the giant from jack and the beanstalk was about to come down whenever they took so much as a single step. long story short. avoid avoid avoid. please for the sake...