Wicker Guesthouse — Hotel in Key West

I arrived late on Christmas Eve to find my room in less than sanitary conditions. Ie; long dark hair all over the floor, drain flies coming up from the (quite dirty) shower drain, the water from the shower smelled putrid and the pressure was that of a small watering can, there was undusted everything, a half-broken AC with filter needing replacement, water damage on wooden bed frame, curtains so dusty I didn’t even want to touch them, floor boards not cleaned in who knows how long… the list goes on. I spent the majority of my time IN this space trying to avoid Covid bc I had to be there for a couple work obligations. I didn’t feel as though it was properly cleaned or Covid-safe AT ALL. Be warned because I paid over $462/night. Its never the people’s fault who work at the front desk and I was very careful with the way I approached the subject. Instead, I wrote a kind email and documented pictures of everything before and after (since I ordered over $150 of cleaning products and spent my entire Christmas cleaning this room FOR them) and kindly asked that they send it to the GM. the GM did reply to me and apologized saying he’d have their head custodial person and maid stop by to fix the issues (that I had.. already fixed. On Christmas… but thanks anyway, man.) and oh, they did show… while the “do not disturb” sign was hanging on my door. Good thing I didn’t have anything private or work-related left out that shouldn’t have been shared. 🤔🙄 They did change the curtains which I couldn’t do myself so, I guess I’m glad for that but I was overall just kind of skeeved out that while I was away for a couple hours on work, people entered my room without permission after I just cleaned from top to bottom with bleach- ALL to avoid Covid and contact with others. I do appreciate the sentiment, I guess. Not everyone is as cautious as I am.||||I think I maybe would have let all of this go without a review, except the last day I wasn’t feeling well and I wrote them to get permission to leave my key in the room rather than take it to them in-person and they wrote me back saying they’d refund me $300 for my inconvenience and the money I spent on cleaning products and the time I spent cleaning. $300? I mean. ||Thanks…I guess. It’s better than nothing… but that doesn’t even equal what I paid for an entire night there(more than $462/night), let alone take into consideration that I SPENT an entire day (my holiday, CHRISTMAS no less) cleaning, took pictures to PROVE that their facility was inadequately prepped, had bugs/drain flies, AND that I spent $150 on cleaning products and such to get rid of the flies. ||||I tried really hard not to ruin anyone’s holiday or Christmas when I had to address this issue. I am well aware that EVERYONE is overworked and understaffed and I was more than kind. …but knowing they kind of ruined mine, you would think the manager would have done more to rectify the situation, right? I was never even offered a different room. ||||I wish I could attach the photos I took to this review. look for it elsewhere where I actually CAN post them. You’ll maybe think twice about paying so much to stay here. ||||I come to KW often and will be moving here soon. I chose this place because it was Christmas and I wanted a great location and to “go all out,” so to speak. (Well, go all out, for me.) Beware- the pictures look nothing like the actual rooms/bathrooms. ||||If you’d like an equivalent (BETTER) stay for less money and far better hospitality and cleaner rooms and free breakfast each morning and the office on site for any issues- PLEASE check out Palms Hotel. This is where I normally stay. I’ve been so much that the staff members know me by name now- and they will your first stay. They’ll check in on you and make sure you’re doing alright. …and if you’re a single female traveler like me and you don’t show up to breakfast? Prepare to get a call from the nice lady (Cindy) who does breakfast because she’ll worry about you and want to make sure you’re okay and that you are safe. Cheaper. Cleaner. FAR better quality. Bigger rooms. Pool. Free breakfast… and believe me when I tell you they would bend over backward to rectify anything gone wrong during your stay because they truly care about their reputation and how their guests are treated. I’m moving to KW, but I will forever recommend that place to all my friends and family. ||||As for #KeyWestHospitalityInns and #IslandOasis ? I hope you do better for the next guest.||||Pics: flies picked up in my scrub brush from cleaning. Dead flies on shower floor after spraying bleach. Dust on everything - duster just after dusting the AC. Hair on floor. Dirty floor boards-...

We stayed in mid January at the building located at 508 Olivia for 5 days. I called GG over the phone and she put us on a list to text us when the room was ready get us checked in early. We were very happy with how easy it was to get checked in, park, and get into our room. I was expecting worse as Key West can be pretty difficult to drive on some of the streets with how narrow they are.

We stayed on the bottom floor to the left with the French doors. The room had everything a "normal" hotel has and was suitable for our week vacation.

I was a little worried reading the reviews about the beds as I am person who needs their 7.5 hours of sleep or I am grumpy (according to my wife). I sat down on the bed and my first thought was, it is going to be too soft (I prefer a firm mattress).

We went for a walk down Duval and came back "home" later that night. I slept great! Better than I do at home! The mattress was firm but with a pillowtop feel to it, but not too much pillowtop. Not only did I sleep great every night, my wife did as well. Now that we are home we are on the search for new a mattress similar to what we had on vacation. I know mattress reviews are very subjective, but we will be staying here again knowing I will get my 7.5 hours of sleep!

Things I did not like but were not deal breakers: We are from the Daytona Beach Florida area so this next thing did not bother us as we are "seasoned" Floridians. The bottom sweep of the French doors has a big enough gap to allow Palmetto bugs to come in. We chased them outside and rolled up a beach towel against the door and that solved that for the rest of the stay. Northerners, Florida has bugs! Don't be scared! Also we normally walk barefoot in our own home. Taking our shoes off at the door. The floors are mopped and mopping floors mostly just pushes dirt around the floor and doesn't really pick it up. I would have preferred if the floor was vacuumed. I don't know if logistically management could have the cleaning staff vacuum the hard wood floor and mop between guests, but if they could, that would make for a better stay. Or maybe a small stick vacuum in the closet for the guests to use?

Speaking of the cleaning staff. They were great! We had them come in everyday to change out the towels. With 4 people in our group there really isn't enough places to hang 4 towels properly have them dry with Florida humidity in the air. The cleaning staff made our beds even tighter even though we had them made already. They also tidied up and took out the garbage. They were excellent.

In conclusion we will definitely be staying here on our next stay...

*update we just had to check out early due to severe symptoms of black mold poisoning the lady in the front didn't care and we couldn't even get Money refunded for the time we had left we had to leave at 3pm just couldn't do it anymore !

Just don't do it!! I had to make a list because I couldn't keep up with all the problems and it all started when we arrived they have all there stuff backwards. I don't normally go by other people's reviews and I usually see for myself...I wish I would have listened on this one here's a list this place ruined my honeymoon never been happier to leave somewhere normally people want to stay but we couldn't get a refund to even go somewhere else here's a list that I have for now....*Doesn't lock gates like I was told they did for security purposes. *Drugs deals, homeless on corner to risky to walk dogs after dark being asked if we want to buy drugs ridiculous *hot water problem burns you freezes you and no pressure at all *TV turns off all day and night basically broke. *No kitchen being forced to eat out was told we would have a kitchen, we were told and that was due to... *reservation mess ups had to switch us bc people over stayed in the one I picked ended up staying in a different lower class room *small parking lot they have you give them your keys so they can move your car around bc there is not enough parking my golf cart rental blocked in I paid for night rides didn't get to use it even after I got the keys . *got parking ticket parking where they told me to on the street *had to move car 4 blocks down and pay for parking for 5 hours due to lack of parking *no where for dogs to walk was told to walk them at the church down the street gravel and stone everywhere no grass *the staff moving your cars are not licensed valet porters *Breakfast is late the office doesn't open til 8am and closes at 8 pm which is really inconvenient not having someone on property. *so stressed can't even enjoy ourselves we were going to stay an extra day and decided to just actually go home. Rude staff! No refunds for early departure They didn't care about my complaints just said sorry seriously it's not about making customer happy THEY REALLY DO NOT CARE IF YOUR HAPPY *WiFi never works at all TV on and off all day all night broke Nasty grill spent and hour just getting it clen enough to use at least one side Uneven floors in room makes you dizzy Nasty old wood floors Water damage roaches and rats No door knobs in fact the are just dead bolts Moldy bathroom

It's ridiculous this...