I travel often and at times I do stay at lower budget motels. I stayed at the Vagabond Inn 150 Alamitos Long Beach, Ca 5/1/2020 to 5/2/2020 and this is the worst hotel I have ever been at. The room was not clean at all. I did not catch it at first, because I dropped my luggage and headed out. When I returned to discover, dirty bedspreads, and hair everywhere on beds, floor and in bathroom sink and tub, (Please see pics). The air conditioner also did not push cold ait and the pillows stunk. I called up to the front office and explained what I had found and that I would like to check out early the next day and expect a refund. I had booked thru Expedia, so I called them also and they explained I needed to speak with the manager of hotel. They placed a courtesy call and was advised, I needed to wait until the next day to speak with the manager (Habib). The next day I went into the office around 2pm and spoke withe Leticia. This woman made everything worse. Now, let me add my father had passed away earlier that week, which is why I had booked the room to prepare for funeral. i didn't need any extra bullshhhh. I made sure I was professional, did not cuss or raise my voice. Leticia had a negative energy and she seemed to take it personal that I was requesting a refund. At that point, I did not ask for a full day, because I understood it was 2pm. I asked for a courtesy discount. I would have been ok with $20 or $30 bucks. After all, I used my own sheets and pillows that I always have just in case. And I used my own sanitizer and cleaned the room as best I could. I felt a discount would be fair. We are in a Covid19 Pandemic, how can this place leave these rooms dirty???!! Also, one of the housekeepers was in the lobby and her and Leticia both spoke Spanish and assumed I did not understand, but I did. They basically said that I shouldn't be worried, the room was clean and that I was being paranoid. i then asked Leticia, was she the manager and I requested to speak to Habib. Her reply was that she was the manager at that time and the best she could do was offer me another room, but I better tell her at that moment. She offered to let me see it, so I followed her down the 1st floor hall and she opened a door and explained it was a non smoking room and the window did not face the parking lot that my car was parked in. I was actually on my way out to meet my family and didn't have time for the inconvenience of moving my things to another room and having to clean the entire room again. I declined and Leticia said ok, and said "oh well" walked back down the hallway with an ugly attitude and slammed the office door as hard as she could. Maybe she is a partial owner of this place and took it personal?? She had no reason to be such a bitch and a customer should never be treated this way. I chose to remain calm and considerate. But, I can have an ugly attitude also and had I, it would have been a huge problem. She basically told me to go F myself with her body language and attitude. Shall I add that the hallway lights are extremely dim and this place smells like old sex and death. The price was almost $80 a night. Way way to high priced for this dump. The only thing I didn't see was crackheads. I tried to be understanding that maybe somehow under the dark lighting the cleaning ladies just had a bad day, but I looked under the beds, just to see dust and an old sock. The ceilings had cobwebs hanging down over beds and I had to sleep in a weird position to avoid any of that falling on me. Lastly, The ceilings had cobwebs hanging down over both beds and I had to sleep in a weird position to avoid any of that falling on me. The ice machine disbursed ice and ants. And on my birthday weekend when I had to make plans to bury my Father I simply did not have the energy to argue or try to find another hotel. This Vagabond should be closed down and Leticia should be fired!!! Please...
Read moreI recently stayed at this hotel , we weren’t looking for a 5 star hotel/motel we just wanted something clean and somewhere to have a good sleep, we checked in at 2 after booking and paying for 4 nights accommodatio,which looked half decent on the website. We entered into our room and I’ve never seen anything like this it was so disgusting the smell was horrific, but we thought we can deal with it we will just spray some air freshener around the room and it will be fine, then it was time for bed well ... we lasted 10 minutes in the bed all we did was scratch our body’s from bedbugs ,we were both so tired so we stripped the bed down, We slept with our clothes on ,I was lying there looking up at the roof which had well I really don’t know but it did look like blood on the roof and they have painted over it ,there was lettuce down on the floor next to my bed there was cockroaches in the bathroom, the towels were a yellow colour obviously they are meant to be white ! We both had showers and just drip dried to scared of what we would catch off the towels we had showers with flip flops on cause the shower/bath was stained and did not look clean !there was no fridge in the room my husband is on medication which needs to be stored in a refrigerator oh you can get a fridge but there’s a hire fee and that ,no hair dryer the tv was a decent size but the remote barley worked ,clock radio next to the bed was locked down and didn’t even reach the power out let ! The carpet had sticky stuff on it so we didn’t dare take of shoes off ! As I said we weren’t looking for a 5 star hotel we just wanted a clean room ,the location was great during the day but I wouldn’t go out after dark ! It was such a disappointment because it was the end of a 3 week holiday and thought we would end it with a nice relaxing time sitting around the pool but I wouldn’t dare use the pool ,after sitting in the room deciding what to do we both decided to cut our holiday short and rang the airline and came home the next day ! Please read this and don’t stay here bad things go in in that hotel ! Your probably asking yourself why didn’t we read the reviews right? Well we were on a cruise and only had about 5 minutes to book somewhere to stay the reception was not the best onboard the ship , but as I said the pictures looked good ,clean refrigerator! But that obviously was not the case ! I honestly do not understand how the mis place is allowed to keep running,now I’ve read all the reviews and I’m not the only one who has been in the same situation! I’ve stayed at 100s of hotels/motels all around the world and this has been the worst I’ve ever seen ! Do not do it stay away from this place ! On the brighter side it was close to the beach it was in walking distance! Nice Mexican eatery across...
Read moreI recently stayed at this hotel , we weren’t looking for a 5 star hotel/motel we just wanted something clean and somewhere to have a good sleep, we checked in at 2 after booking and paying for 4 nights accommodatio,which looked half decent on the website. We entered into our room and I’ve never seen anything like this it was so disgusting the smell was horrific, but we thought we can deal with it we will just spray some air freshener around the room and it will be fine, then it was time for bed well ... we lasted 10 minutes in the bed all we did was scratch our body’s from bedbugs ,we were both so tired so we stripped the bed down, We slept with our clothes on ,I was lying there looking up at the roof which had well I really don’t know but it did look like blood on the roof and they have painted over it ,there was lettuce down on the floor next to my bed there was cockroaches in the bathroom, the towels were a yellow colour obviously they are meant to be white ! We both had showers and just drip dried to scared of what we would catch off the towels we had showers with flip flops on cause the shower/bath was stained and did not look clean !there was no fridge in the room my husband is on medication which needs to be stored in a refrigerator oh you can get a fridge but there’s a hire fee and that ,no hair dryer the tv was a decent size but the remote barley worked ,clock radio next to the bed was locked down and didn’t even reach the power out let ! The carpet had sticky stuff on it so we didn’t dare take of shoes off ! As I said we weren’t looking for a 5 star hotel we just wanted a clean room ,the location was great during the day but I wouldn’t go out after dark ! It was such a disappointment because it was the end of a 3 week holiday and thought we would end it with a nice relaxing time sitting around the pool but I wouldn’t dare use the pool ,after sitting in the room deciding what to do we both decided to cut our holiday short and rang the airline and came home the next day ! Please read this and don’t stay here bad things go in in that hotel ! Your probably asking yourself why didn’t we read the reviews right? Well we were on a cruise and only had about 5 minutes to book somewhere to stay the reception was not the best onboard the ship , but as I said the pictures looked good ,clean refrigerator! But that obviously was not the case ! I honestly do not understand how the mis place is allowed to keep running,now I’ve read all the reviews and I’m not the only one who has been in the same situation! I’ve stayed at 100s of hotels/motels all around the world and this has been the worst I’ve ever seen ! Do not do it stay away from this place ! On the brighter side it was close to the beach it was in walking distance! Nice Mexican eatery across...
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