The Hollywood Grande, Autograph Collection — Hotel in Los Angeles

We stayed at the Hollywood Grande Hotel (formerly The Thompson Hollywood) shortly after its transition from Hyatt to Marriott in late July 2025, using a Free Night Award and points as Marriott Platinum Elite members. To quote Julia Roberts in Pretty Woman: “Big mistake. Huge.”

At check-in, our Platinum status was acknowledged with the all-too-familiar “Thank you for your loyalty,” but that was the extent of any elite recognition. No complimentary upgrade was offered—even though all room categories, including suites, were available to book online. The only “upgrade” mentioned was a paid move to the Presidential Suite. Instead, we were given an Atrium View Room, essentially a dungeon with a single window looking directly into the hotel’s interior hallway. Not only did this eliminate any natural light, but it also offered zero privacy. It’s undoubtedly one of the worst rooms in the hotel—and assigning it to an elite member speaks volumes about the lack of attention to loyalty guests.

To their credit, the room itself was clean, stylishly decorated, and the bed was comfortable. When we inquired about switching rooms, the front desk agent claimed the hotel was fully booked, despite online availability. He offered a 3rd-floor room with a balcony, and while I appreciated his effort, we decided against the hassle of moving.

We were told the rooftop pool was open from sunrise to sunset, and the rooftop restaurant/lounge would open at 6 p.m. with service until 2 a.m. We looked forward to enjoying both. While the pool was beautiful (albeit small), by 2 p.m. all loungers were taken. Still, lunch at the rooftop café was one of the few highlights—delicious pre-fixe menu, excellent service, and a memorable bottle of orange wine.

Later that evening, we planned to catch sunset at the pool and check out the rooftop lounge. But when we got into the elevator at 7:15 p.m., a bouncer informed us that everything on the rooftop—including the restaurant and pool—was closed for a private event. No prior notice was given. Multiple staff members had told us earlier to enjoy the rooftop amenities, so it was a deeply disappointing surprise. We voiced our frustration at the front desk, and while the apology was appreciated, it didn’t recover the ruined plans.

Breakfast the next morning was another letdown. Marriott Platinum guests receive two breakfast coupons, usually applicable toward a continental option—but unlike other Marriott properties, no substitutions were allowed. You couldn’t even use your continental breakfast coupon valued at $23 toward a $22 breakfast burrito. The continental breakfast was uninspired: an overproofed croissant, watery Greek yogurt with granola, and a bowl of under-ripe fruit. The coffee was so bitter I went back to the room for the in-room brew.

Maybe these are growing pains from the management transition, but the issues we experienced—lack of transparency, poor communication, and a failure to deliver elite benefits—reflect systemic problems, not just oversight.

Unless substantial improvements are made, I would recommend choosing a better-managed property elsewhere in Hollywood. We certainly...

Unresolved Theft, Security Gaps, and No Accountability – A Deeply Disturbing StayWe stayed at Thompson Hollywood expecting a safe and reputable Hyatt experience. Instead, our stay resulted in the theft of over $10,000 worth of personal valuables directly from our locked room. Despite promptly reporting the incident, and filing a formal police report, the hotel has taken no meaningful action beyond saying they are “willing to cooperate with authorities.”While management claims that their lock activity records show no unauthorized entries, such records are not infallible. As we’ve noted in our correspondence, master keycards and certain override modes can potentially bypass standard logging protocols. Even the best lock systems are only as secure as their physical and administrative safeguards. We were never shown any audit trail confirming what specific cards accessed our room—and there are known vulnerabilities in many encrypted hotel keycard systems.Most alarming is that there are no security cameras in the hallway outside our room. The hotel says this is to protect guest privacy, but we find that reasoning deeply flawed. Public corridors are not private spaces. Many respected hotels use hallway cameras for exactly this reason—to identify unauthorized access or provide evidence in emergencies. Without such footage, both guests and management are blind to what happens at room doors.The absence of accountability is what troubles us most. There has been no compensation, no sincere apology, and no serious attempt to investigate how our belongings disappeared. The systems may have followed procedure, but the outcome speaks for itself: our valuables were stolen, and the hotel has no explanation.If you're considering staying here, bring your own door camera. That may be your only protection, because this hotel clearly fails to provide the most basic layer of...

We stayed here as a family of 4 with teenage children for 6 nights for our first trip to LA. We'd come straight from Disneyland which is a spotless resort and the beds were like sleeping on clouds.||The pros - rooms are spacious and nicely designed. Housekeeping came around 4 and tidied as well as the usual. Coffee in the room and good bathroom toiletries. The pool was great and felt very chic.||The cons - So there was a bit of a culture shock moving into the city as the homeless problem is literally on your doorstep. |The beds weren't also as comfortable as I did find myself with a slightly sore back most mornings.|We were on the 5th floor and on the Saturday night, the music was very loud till 2.30am. We didn't sleep well at all. We stayed the Friday night too but didn't hear any music that might. They did ask us at reception if we were noise sensitive so offered us a lower floor as an option. There were also some weird noises which sounded like cracking that we couldn't work out whether it came from the window, the fridge or the coffee machine.|The pool was really busy at the weekend and it was a fight to get a sunbed. Despite there being very limited sunbeds and there being a serviced bar to the poolside, people still put towels on the sunbeds to retain whilst they were away. The hotel should address...