Tru by Hilton York — Hotel in Manchester Township

This is probably my most favorite hotel. Tru by Hilton is so clean, you could eat off the floor. The rooms are spotless - from the shower, to the sheets, to the fridge. The lighting in the rooms is great - options for both dim and bright lighting. The decor is bright and trendy. It very much gives IKEA vibes. There is a nice fitness room, with windows and good lighting. The only down-side is the fact that there is no pool. The breakfast is free, with many food choices. In the main area near the entrance, there is a pool table. There are outdoor games right outside the back door, with windows and a glass door so you can keep an eye on your kids. From my viewpoint, it looked like it may also be enclosed to keep kids safe, although I didn’t go out there to look myself. Murals on the wall depicting York make the atmosphere happy and bright. I definitely felt very safe staying here. It is a very family-friendly place. The laundry room is clean and has 2 washers and 2 dryers. Laundry detergent is only a dollar. The front desk has lots of snack options at very affordable prices. Outside, there are plenty of parking spaces. The area outside the hotel is nice and open, making one feel very safe. There is a Cheddar’s restaurant just a stone’s throw away. A Sheetz is also within walking distance, and there is a 24/7 diner across the street. The hotel is not too far from the main thoroughfare, yet far enough that street noise and traffic are not an issue. This hotel was half the price of all the other hotels in the area, and I could not be more pleased with it. I was very impressed at how nice it is, and how Hilton makes it affordable in every aspect, from the snacks, to the laundry products, to the room prices. It honestly is a lot nicer than most of the more expensive hotels. The staff I interacted with were all very friendly and personable. 10/10...

The hotel seemed nice enough. Drew was nice. The breakfast was nice but then as soon as I leave, I get a charge for $200 on my card claiming that we smoked in the room we did not smoke in the room. I asked them to check the camera footage so they could see me repeatedly go outside to smoke and they refuse to do so They refuse to even discuss any further. The manager tried to hang up on us. It would not let me speak to anybody above them I asked for proof and there was none to provide because we did not smoke again in that room so if you have tattoos or vibrant colored hair or anything that somebody can judge you by maybe you don’t stay here Because they’re gonna charge you for smoking or whatever they can to keep you from coming back. This was clearly the guy to tell the business people stay at which is fine but I was not there for business and I paid for my room and if I’m not smoking in it and I’m not damaging anything I don’t see what the problem is. It was very apparent that they’re trying to get me to not come back which I will never come back I will also continue to write the same review on every website possible so other people know that this hotel seems nice and I’m sure it is nice for families and business people but if you’re not a family or a business person, they will do whatever they can to push you out that door and make sure you don’t come back zero out of 10 highly do not recommend There’s much better hotels in the area for much less that will not charge you $200 when you...

Terrible! The room was nice as was the hotel but from the second we came in I could tell we were being judged by our tattoos, piercings, vibrant hair, etc. The staff was very rude to us and then when I checked out, they tried to charge my card $200 for smoking fee. We did not smoke in the room. I called them and I asked for evidence of this supposed smoking they have none to provide the man on the phone said he was a supervisor and refused to connect me to anybody above him and hung up on me not once not twice but three times. I asked him to check the security footage so he could see that I clearly went outside to smoke multiple times. now I assume that what they are referring to as a smell would be medical marijuana, which has a smell whether you smoke it or not as people should be aware of it’s a very different smell than the way it would smell if you actually smoked it but again it’s medical marijuana. It is my medicine. Am I not allowed to bring my medicine with me? absolutely terrible unbelievable the way they took advantage have no proof and no evidence and still charge my card $200 refuse to let you speak to anybody above them and hung up on me multiple times it’s very clear. They do not want people like me in their hotel. I guess they would prefer families and business people because the second I left they made sure I never wanted to come back zero out of 10 highly do...