Waldorf Towers South Beach — Hotel in Miami Beach

I normally don't leave reviews unless a place eithers blows me away or quite, the opposite, is shockingly bad. Let me start by saying that there is nothing inherently wrong with this hotel, but moreso why I am giving it one star.||||I booked a 3 night stay in a "King Room Ocean View" from November 29th checking out on December 2nd at this hotel. Total was $772 after taxes, so while not the most expensive hotel on South Beach, it was not cheap by any means. Not knowing what to expect, I tried to not set myself super high expectations, but I was expecting at the very least a King sized bed and an Ocean View. When my wife and I arrived we were informed we also had to pay a $119 dollar resort fee, which they charge everyone apparently, despite the fact that this is NOT a resort, it is an old building on a corner of Ocean Drive. Whatever, I was not happy about that but I was not going to let it ruin my trip, but mind you I have spent almost $900 now for just the room for the 3 nights.||||Once we got to the room, I was both shocked, angered, and disappointed to find out that not only was the bed a Queen sized bed, but the ocean was not visible from any of the four windows in the hotel. While you can see the beach from a couple of the windows, the main window has a giant palm tree blocking it, rendering it pretty useless. You can only see parts of the beach from some of the windows, but the ocean is behind a long and tall row of bushes, so you can't see it even if you stand up and walk to any of the windows. I am attaching pictures of the view from each window so you guys can see what I mean.||||Next huge negative was the fact that once the night came, the downstairs restaurant played loud music and made it really difficult to sleep. To make matters worse, right outside our windows the hotel turns on these colorful flickering lights at night, and even with the curtains completely closed they let in this light, making it incredibly difficult to fall asleep.||||Now not everything was bad about the hotel. The location, while not being an "Ocean View" room, is right on Ocean Drive in South Beach, which is a 3 min walk to the ocean. There are plenty of restaurants, cafes, and bars nearby, and you are only about 10-15 min away from Downtown Miami if you go across the bridge. We also received two coupons for 30% off our meal if we ate at either the hotel or the cafe next to it. Places aren't cheap so the 30% comes in handy even if it's just for two meals. One other thing that is worth mentioning, is they have a 24 hour store right outside on the side of the hotel with everything from food to daily needs, so that was good.||||Despite the negatives we still enjoyed ourselves and spent a nice weekend in Miami; I just wish either the hotel was cheaper (because I honestly feel robbed for what we got, it was definitely not $900 worth) or at the very least they were transparent and didn't lie in their description. Stay at your own discretion, you...

I normally don't leave reviews unless a place eithers blows me away or quite, the opposite, is shockingly bad. Let me start by saying that there is nothing inherently wrong with this hotel, but moreso why I am giving it one star.

I booked a 3 night stay in a "King Room Ocean View" from November 29th checking out on December 2nd at this hotel. Total was $772 after taxes, so while not the most expensive hotel on South Beach, it was not cheap by any means. Not knowing what to expect, I tried to not set myself super high expectations, but I was expecting at the very least a King sized bed and an Ocean View. When my wife and I arrived we were informed we also had to pay a $119 dollar resort fee, which they charge everyone apparently, despite the fact that this is NOT a resort, it is an old building on a corner of Ocean Drive. Whatever, I was not happy about that but I was not going to let it ruin my trip, but mind you I have spent almost $900 now for just the room for the 3 nights.

Once we got to the room, I was both shocked, angered, and disappointed to find out that not only was the bed a Queen sized bed, but the ocean was not visible from any of the four windows in the hotel. While you can see the beach from a couple of the windows, the main window has a giant palm tree blocking it, rendering it pretty useless. You can only see parts of the beach from some of the windows, but the ocean is behind a long and tall row of bushes, so you can't see it even if you stand up and walk to any of the windows. I am attaching pictures of the view from each window so you guys can see what I mean.

Next huge negative was the fact that once the night came, the downstairs restaurant played loud music and made it really difficult to sleep. To make matters worse, right outside our windows the hotel turns on these colorful flickering lights at night, and even with the curtains completely closed they let in this light, making it incredibly difficult to fall asleep.

Now not everything was bad about the hotel. The location, while not being an "Ocean View" room, is right on Ocean Drive in South Beach, which is a 3 min walk to the ocean. There are plenty of restaurants, cafes, and bars nearby, and you are only about 10-15 min away from Downtown Miami if you go across the bridge. We also received two coupons for 30% off our meal if we ate at either the hotel or the cafe next to it. Places aren't cheap so the 30% comes in handy even if it's just for two meals. One other thing that is worth mentioning, is they have a 24 hour store right outside on the side of the hotel with everything from food to daily needs, so that was good.

Despite the negatives we still enjoyed ourselves and spent a nice weekend in Miami; I just wish either the hotel was cheaper (because I honestly feel robbed for what we got, it was definitely not $900 worth) or at the very least they were transparent and didn't lie in their description. Stay at your own discretion, you...

We stayed at the Waldorf Towers South Beach for one night. Our experience started with a red-eye flight and my partner had a speaking engagement the evening we checked in. The front desk staff was okay, not particularly friendly. Initially, we planned to stay for our entire trip, but the situation deteriorated once we got into the room.

The hotel isn't very accessible, which wasn’t an issue for us, but worth noting. The room we checked into was very small, something we overlooked. It was really only big enough for one person, or two if you only plan to sleep there. Unfortunately, the sheets appeared dirty with hair on the pillow and sheets. Given our time crunch, I decided to help by removing the sheets for the staff to replace. Unfortunately, the mattress underneath had numerous large stains and even a blood spot near the head of the bed, which was extremely gross and disappointing.

Since the hotel was fully booked, they could only move us to a room on the first floor, where the mattress was only slightly less stained. Due to our time constraints with the speaking engagement, we agreed to stay in the other room offered for the night. The next day, we were hassled when we requested a refund for the room, but they eventually complied.

Overall, the room and hotel were not very clean, although it is close to the beach if location is your priority. The online photos of the hotel are somewhat deceptive compared to the reality. I admit I have higher than average cleaning standards due to a bed bug experience as a child, but stained mattresses are unacceptable under any standard.

We moved to a hotel down the street the next day, which provided a much better experience. On a positive note, the new owner or manager reached out to us after hearing about our situation. He was very kind, assured us that changes, including new mattresses, were in progress, and asked us to give the hotel another chance. He even drove me to the new hotel and helped with my luggage, which was very gentlemanly.

I don’t usually write negative reviews, but I felt it was important to share our experience to help others. I truly hope the promised changes are implemented because the hotel has a...