Hilton Grand Vacations Club Ocean 22 Myrtle Beach — Hotel in Myrtle Beach

We stayed over Labor Day weekend and really enjoyed our stay at Ocean 22. Family of 6 adults (2x 21, 2x 24, 2x 50-60). We had a really nice balcony on the 14th floor with ocean view. The room was spacious and well appointed. Pool Area - I feel they should say "covered swimming pool" instead of indoor swimming pool. People assume an indoor swimming pool is heated and enclosed. It's not heated. We called that pool the 'cold pool', then the outside swimming pool was the 'less cold' pool. The music at the pool needs some serious playlist adjustment. It was the sleepiest, saddest, type music. Lionel Richie, Whitney Houston. It's the POOL, you want to be HAPPY! The music was bad. And it was loud. We liked that you had to use your room key to get pool towels, so any random couldn't just grab them. However, the pool towels could definitely use some upgrading. You could tell they've been around for many years. The doors to the pool from the 1st floor were locked 11p-8a, however I feel they should be locked at all times, requiring a room key to unlock the doors. We felt safe the entire time, but we did comment on how easy it could be for anyone to get pool access from the elevators. The pool bar was open (assuming b/c it was in season). The bartender was friendly. We ordered lunch from there and it was ready within the time frame given. Check-in: Best to have someone go inside (take elevator to 2nd floor) to check-in while someone unloads the vehicle. We drove, so we had ALOT of stuff. Valet parking is $30/day ($25/day for members, which we are) and self parking is $25/day. Self parking is in a parking garage 1.5 blocks from the hotel. Some reviews say it's 4-5 blocks away, it's not. You have in/out privileges with valet and that was important to us. With most resorts, parking fees should be expected, even though we don't like them. The Valet staff was always busy, so we made sure to tip them each time they brought one of our cars around. Kitchen - They had most of what we needed, which was nice. We cooked 4 out of the 5 days during our stay. Our kitchen was missing measuring spoons (no biggie, just making a note of it) and we really needed an additional pan/skillet. It came with just one and we would have to wash and clean it in order to cook the remaining parts of dinner. Housekeeping has a schedule based on check-in/check-out, but note they only come by if you are staying FIVE or more nights (every 4 days). With 6 people staying in one room, I wish they would have provided a minimum of 2-3 bath/hand/face towels per person. We had 8 of each when we checked in. And more than one extra roll of toilet paper per bathroom would have been nice. I would suggest they vacuum the area in front of the elevators on each floor on the daily (or at least check them). The 14th floor elevator area wasn't cleared of some litter for 4 days. Beach access was super close and easy. We brought our own beach chairs and umbrellas. Note that if you have an umbrella, it must be set up behind the beach rental chairs and umbrellas. This is so the lifeguards line of sight is not blocked. We didn't know that at first and clearly a lot of people didn't know either as they don't have any signs indicating as such. Beach and chair rental is offered on the beach at $50/day for 2 chairs and an umbrella. The lifeguard stand is right where you get to the beach from the hotel and a QR code is posted to begin the rental process. They do offer discounts for multiple days. The hotel has an ice machine and it's on the 1st floor. It's a commercial grade machine, so if you have a cooler it's easy to fill up. We had bought several bags of ice our first day to make sure we had ice for the beach/pool, but realized the ice machine was perfect. They have 4 elevators and we really didn't have to wait too long at any one time. We noticed that during check-in time/check-out time, we typically waited around 5-7 minutes. Overall, we had a lovely stay and made great memories...

We stayed at Ocean 22 for a week in a 2 bedroom/2 bath suite. Hours before arriving we called and requested an upgrade to a 3 bdrm unit through RCI. We were told then and at checkin that none were available. The next morning we were jolted out of our sleep by people talking loudly, some even shouting as they waited for the elevator. Someone went by tapping the bedroom windows facing the atrium. The noises continued for at least an hour b4 we called the front desk to complain. We were then told that ALL 2bed/2bath units were near elevators no matter what. We asked if it was possible to upgrade us to a 3-bdrm unit & were told again none were available. They told us all they could offer us was complimentary coffee one time to help us wake up and log the noise complaint in the system. Since we'd driven over 17 hours to our destination, we were exhausted & didn't have any other place to go. We resigned to having to put up with ongoing noise from the elevator & subsequent traffic. We told them that had we known about the layout of the suites we NEVER would've stayed at the hotel. A few hours later, we went to get information at the concierge desk and told them about the noise. They also said no 3 bdrm units were available. No one really seemed to care. On top of this the walls are thin; we could hear a male next door to us snoring every night and talking during the day. There was constant noise over our heads over the bedrooms & kitchen, as if someone was rolling something across the floor, sliding heavy objects, slamming doors & dropping stuff. We couldn't get any rest. When we couldn't take it anymore we called down to the front desk & complained. They sent someone to our suite to confirm our complaint. We thought the issue was resolved when the noise stopped briefly; but then it started again. So we went down to the lobby to complain in person. The manager on duty told us no one was staying in the rooms over our heads. We asked if maintenance/housekeeping/construction had been in the rooms & she said they all claimed they hadn't. If no one was in those rooms, where were the noises coming from? They couldn't give a proper explanation & acted as if we were imagining the noises. However, the manager did say that if she'd known that we'd been complaining about noise since the beginning she would've moved us to a 3 bdrm unit, as some were apparently available but the staff just didn't want to go through the trouble of upgrading us. Since we were checking out the next day, she offered us Hilton points instead. It's been a week since our stay but those points have yet to materialize. The suite itself appeared nice, matching the website pics. The countertops, side tables, coffee table, toilets, tubs, shower, etc., were clean. But closer inspection revealed that the suite had not been properly cleaned/maintained in a VERY long time. There were deep scratches in the flooring, dents in the wall from the refrigerator door, dirt buildup on the kitchen backsplash, and on the bathroom floor, esp. under the vanity & in the corners. We tried washing our clothes & the machines made constant LOUD noises. While showering the tub wouldn't drain properly. Housekeeping was aware of the situation. When the lady came to clean, she stayed a very long time in the bathroom, repeatedly running the water and then just waiting. However, instead of asking someone from maintenance to come up and clear the drain, she just left it like that. Every time we tried to eat dinner, ants swarmed the kitchen table, covering our food, condiments, etc. Worst of all, one of our elderly parents slipped off the toilet while trying to sit down but there was no countertop or grab bar nearby to stop their fall. They ended up twisting their knee & we had to wrap it & buy a cane. They couldn't walk out to enjoy the beach the entire stay and are still in pain. Our family trip was ruined, we got no rest, and, it seems, Hilton could...

To start, the customer service was atrocious! I had called to confirm my vacation, and they told me that I had canceled my vacation a week prior… Which was not true, as there was no follow up emails or anything about a cancellation yeah when they send you 4+ emails to confirm your plans even after you did confirm! Let me add that there was a glitch in the system that they had me going to New York instead of Myrtle Beach, and when I called about that they just said to ignore it that it’s a glitch in the system… How do I not know my cancellation was a glitch in the system !? They told me that they could only get me a room for three days and two nights, even though my package was for four days and three nights… They then proceeded to tell me that I had to call Ocean 22 to see if they could get me in a room as I did not have a place to stay when I arrived Friday… I proceeded to tell them how is that is unacceptable when I paid for a package that was four days and three nights and how they were going to call me and they told me by upgrading me to a one bedroom suite was the comp which was unacceptable! Mind-blowing that they thought that was appropriate. I had to go through six different people until Vic made my reservation happen but I basically did all the work for Hilton grand vacation, by telling them that there was a suite available for the dates I was in Myrtle Beach, again Vic made it happen with his managers help and for them I’m thankful! But as for everyone else, really should not be in hospitality. The nicest, best faces and personality I came across were housekeeping. The front desk of Ocean 22 they are all unhappy, not welcoming at all and find you as an inconvenience. Misty, at the concierge‘s desk and a younger girl behind the front desk were chitchatting about how many early check-in‘s they had and they both huffed and puffed and rolled her eyes and Misti said she was going to keep her comments to herself! While a Hilton Grand Vacations customer is sitting not even 15 feet away from her, I was kind blown as they just laughed. She was extremely hateful as her relief hadn’t shown up yet (which she didn’t have to be there for another hour, according to Misti) but Misti said that she was leaving regardless because she had some type of appointment and just left. Keep in mind I hadn’t received my Hilton grand vacation discount package, welcome packet, all things that I was supposed to receive until the next morning when I walked down because I had a stop by our front desk you forgot your envelope sticker stuck to my handle of my room. To add, it took them 8 1/2 hours to get me one of two blankets that I had asked for. I had to ask three times! For a resort that thinks they can charge 600+ dollars a night with the customer service that I received I hope no one else ever receives that kind of hospitality and customer service… & if they do I hope they find it necessary to express their experiences as for the cost it’s NOT worth the stay. I know everywhere is short staffed, every profession is short staffed, but in all reality that is not an excuse! They stop serving lunch at 11:35 in the marketplace, the people in there running the marketplace are just as unhappy if not more with their life , you’re such a bother to them that you came in looking for a snack or a drink and get mad when you ask when the salad was last made because it does not look right at all… I will truly be surprised if I ever vacation, stay at another Hilton resort or hotel given these circumstances— The Hampton Inn, Doubletree, etc have better customer service than this resort did & that’s just...