Homewood Suites by Hilton Charleston Airport — Hotel in North Charleston

I called Homewood Suites on my 1st day, which was Saturday, April 30th, 2022, to inform them my flight ✈️ would be delayed landing in Charleston. However, no one answered the phone and I had to speak with someone to have the shuttle dispatched to pick me up. Unfortunately, this was a HUGE BIG RED FLAG. During the whole stay at Homewood Suites the phone etiquette behavior continued.

Upon arrival the room wasn't thoroughly cleaned, as there was mold on the walls. The bottom of the tub was absolutely dirty. I immediately took a trip to Walmart and purchased an empty bottle and filled it with bleach and begin spraying the walls.

Next, I called Sunday, May 15th, 2022, at about 10:00 A.M. ish (originally thought it was a later time) for bed 🛏️ linens. Unfortunately, it's now 8:36 at night and I have called a total of three times since my initial call.

Monday, May 16th, 2022, I called the front desk to address the fact that I still haven't received my linens. I finally received my linens about 9:40 ish A.M. after speaking with a supervisor. Unfortunately, it took practically 2 days for me to receive my linens, which was a simple request.

Next, I had my mom come visit me for a short amount of time. I called the reception desk and requested my room number. However, the young girl whom answered the phone had the nerve to tell me, "She's gone. She left for work this morning." and the idiot didn't realize it was me, myself and I.

On Saturday, May 21st, 2022, I set out to do 🧺 laundry about a little bit before 4:00 ish P.M. I come back from the laundry 🧺 room on the 2nd floor and there's a man standing on the line between the kitchen and living room with the kitchen table pulled out. At 1st I thought 💭 I had the wrong room. Therefore, I stepped back and looked at the number on the door 🚪 again and it was definitely my room. I asked the guy, "What the hell are you doing in my room?". To make a long story short he indicated the hotel gave him permission and they were and are aware. So that tells me the staff is going in people's room without their permission, notification or choice. Also, not for nothing I had just spoken with the General Manager, Joy and I informed her that I didn't want a soul in my room and that's why I requested linens etc to make up my own bed.

They need a whole new housekeeping team as well as Customer Service. Hell just tear the place down and start from scratch.

The back door stays propped open all night, which is a security and/or safety issue.

On the day before I left someone stole (as well as other guests) my work pants along as well as a pair of socks from the laundry 🧺 facility on the 2nd floor.

I can go on and on, as this place was and is a total nightmare. In fact, just tear the whole building down and start from scratch.

The breakfast was the best... It was on point, filling and free and Ms. Margaret is a diamond 💎...

Location: The location is pretty good for this hotel overall. The parking lot is a little small and the entrance can be tough to get into when traffic is busy. Highly convenient to the airport, tanger outlets and other shopping / restaurants.

Rooms: The rooms at this hotel were pretty nice, with minimal wear and tear. We had a 1 bedroom, 2 queen suite. The living room was very large and spacious with a full couch (with pullout bed) and also an arm chair. The kitchen was nice (although our fridge did not work and had to be fixed). The beds at this hotel were some of the softest, most comfortable beds I’ve ever experienced at a hotel. Separate thermostat for the bedroom versus living area (which was separated by door). The TVs miss the mark because they are just too small for the space. They should be at least 42-48 inches and I believe they are about 32 inches. Also no balconies which is kind of a bummer since we had a pool view room. The bathrooms were nice and above average in terms of cleanliness and design. Lobby: Lobby is a little awkward in design and tight because of the furniture. The desk is on the left but the elevators are down the hall on the right. It naturally feels like they would be past the desk on the left but that’s not where the elevators are. Breakfast/Restaurant: The breakfast was a typical “Hampton Inn” style breakfast, featuring waffles, some potatoes, eggs, and toast/muffins.

I don’t think there is a restaurant at this hotel. Service: The front desk employee was friendly but felt a bit overwhelmed. She did not correctly make keys for another guest and I later discovered my keys did not work either. I picked a room online via HHonors app, but she put me in another room on another floor without really telling me why. She did acknowledge my diamond status and thanked me for my business. The front desk area was very sloppy with boxes, packages, envelopes and other random things on the counter, behind the desk, etc.

Overall: This is a good hotel that is in a good location, amazing beds and is clean/maintained. The theming puts you into a nice Charleston atmosphere. I would recommend this hotel and would be open to staying here...

My family and I recently stayed at Homewood Suites by Hilton Charleston Airport for 6 nights due to a plumbing emergency in our home. What should have been a safe place for our young children turned into a stressful and demeaning experience.||When we arrived, there was an issue with our landlord’s credit card authorization for incidentals. While that wasn’t Hilton’s fault, we were forced to wait over 40 minutes in the lobby with a 19-month-old and 5-month-old—with zero compassion or assistance from the front desk staff, who were visibly annoyed at our presence the entire time.||Eventually, we received our room key. The room was located downstairs, directly down the hallway from reception. After being in the room for just a few minutes, my wife brought the children back from the pool and was changing our infant son when our toddler unexpectedly opened the hotel room door and stepped into the hallway—a first-time occurrence.||I noticed immediately and ran after her. Within seconds, I found that the receptionist had taken my daughter behind the front desk, called her a “lost baby,” and was treating the situation as if I were a stranger. When I calmly identified myself, she looked at me with suspicion and said, “If this happens again, I will have to call Child Protective Services.”||This was deeply offensive, inappropriate, and completely unjustified. The same receptionist had seen us with our children all day. There was no concern, no empathy—only judgment and threats.||If this is how Hilton trains its staff to treat families—especially those dealing with stressful emergency situations—then it’s not a family-friendly brand. We planned a 6 night stay, but I would never stay here again, and I urge other families to...