Marriott Orlando Airport Lakeside — Hotel in Orlando

A two star rating is somewhat of a stretch, but I figured I’d give credit to management who at least tried to make things right. Upon checking in, I was greeted as an Elite member and informed that I was being gifted bonus points as a “thank you”… I quickly realized this was the only perk I’d receive for the entire stay in relation to being an Elite member. Other Marriott locations make it a point to offer Elite members free breakfast, drink coupons, etc., but this location only offered the bonus points at check in. After making it to our room for the evening we turned down the thermostat as it was warm. Several hours later, it was still warm. The refrigerator also wasn’t cooling properly and the room wasn’t cleaned as well as you’d normally expect for a Marriott branded hotel (almost like things had been spot cleaned and half way replenished ie. a half used roll of toilet paper left for 3 guests for a 2 night stay). I notified the front desk of the issues with the ac, refrigerator, & cleanliness of the room. She stated that maintenance would meet me in the room asap. A few moments later a maintenance tech showed up with tools in hand. He quickly got to work checking the ac, explaining that this was not atypical and that he needed to just check a few parts. I only wished I had snapped pictures to show the dust / debris that were behind the unit when he pulled the cover off the wall. He explained that the ac should blow out at a 2.5 at a minimum, then held a fan gauge up to it and it read 0 (which means absolutely no airflow at all, or not enough to even register). He told me that he could bring us a box fan, or see if we could switch rooms. We opted to switch rooms, so he informed me that he’d grab new room keys. He also informed me that the refrigerators in the rooms are not refrigerators and are only coolers (they are only meant to keep items cold if they’re already cold - which kind of defeats the purpose if you ask me). Meanwhile, the front desk calls to inform me that they’re working to get us another room and that a manager would be up shortly. While on the phone, someone from housekeeping knocks one time and proceeds to enter the room without announcing themselves (all while someone is in the shower in our room). The front desk lady says that they didn’t send housekeeping up there and to just ask whoever it was to leave. She stated that we were being moved down the hall a few rooms, so we gathered our stuff and waited down by the new room. A manager named Davon greeted us at the new room and helped us move our belongings into the new room. He personally checked to make sure the ac and refrigerator were functioning and apologized for the inconvenience, offering us a piece of chocolate in the shape of a wrench with a note saying “Sorry for the Inconvenience” (which was a major red flag that this kind of maintenance problem is happening much more frequently than it should be, especially if they’re ordering chocolates for it). He also let me know that they would refund our first night as compensation for our bad experience. I also inquired as to why we were not given lounge access or at least coupons for breakfast, which he explained was changed by Marriott recently to only be for the two highest levels of Elite membership. It was nearly $30 for an average breakfast, so we went to the pool and waited for lunch instead. An order of nachos and a few drinks cost almost $60! Debbie was fantastic though, so I’ll give them that. They also had a policy of no outside food or drink in the pool area. We have never stayed at a Marriott property with such high food prices. DoorDash ended up saving us, and we opted to leave the hotel earlier than we expected to go eat at the airport before we flew home (sad when a sit down restaurant at an airport is cheaper than hotel food). Upon checkout I had to ask for an itemized bill, and had to ask for the one night to be credited because it hadn’t been taken care of. Will likely not be back to this location in the future. Needs a lot of updating and better amenities for...

I had moderately high expectations of this property and we ultimately left pretty disappointed. From the time we checked in and requested extra pillows and a pack n play for our son, we got nothing but a run around. We were told our room would be ready 30 minutes after check in. An hour later, nothing. The girl checking us in seemed to believe that we had requested a “feather free” room - I have never indicated in my lifetime that I require feather free anything so I’m still not sure where she got that notion. Anyhow, that was apparently the cause of delay for getting our room and once that was clarified, she gave us a room (albeit at the very end of the property which unbeknownst to us was quite a hike). Once in the room, we still had no pack n play for my son so come his nap time, he had to sleep in our bed. He ended up having an accident and we had to strip all the blankets and linens and requested a full bed re-dressing before heading to dinner; we even left a tip for whoever came to redo the bed for us, just for their trouble. Upon our return back, we found a pile of bedsheets haphazardly thrown onto one of our suitcases inside the door and the old (still urine soaked) sheets were still in a pile on the floor. Also, still no pack n play. Annoyingly, we started making our bed (quickly becoming more and more upset that we were paying nearly $400 to have to make our own bed). Now irrate and closing in on my sons bedtime, we immediately called down to the front desk and they sent who I believe was the either the manager on duty or head of housekeeping up to speak with us. We re-hashed the entire series of events from that day, and he profusely apologized (making sure we knew that he had only just clocked in late that afternoon so he didn’t have control over what happened earlier in the day 🙄) and offered to send housekeeping up to make up the bed properly for us and do a turn down service. He also offered to throw us 8,000 extra loyalty points. We felt satisfied with that response and waited for those things to start happening. Maybe 20 minutes later, someone different from housekeeping knocked on our door asking what all it was that we needed again and by that point we were so tired and annoyed that we told him never mind and just to bring us an extra blanket (which still never came in the end). Somehow the pack n play did eventually make its way to our room before the end of the night but it had taken since 9am that morning and multiple requests on our part to get that achieved. Also, still have not seen those 8,000 points hit my account. The cherry on top of the poo cake was when we all went to take showers before bedtime and the water would not heat up… I cannot make this up y’all. We let it run for a while and messed with the temperature knob to see if it would eventually get hot and nope. Finally, I turned the sink faucet on to hot and the shower water started heating up. So we all had to take showers with the sink running. Again, I am not making this up. Overall, this property was great in terms of proximity and a free shuttle for the airport. The pool areas were great and the fitness center looked nice and well kept. The coffee shop Roots was great too. Our view of the “lake” was great. The staffing quality at this property is severely lacking though. I got the feeling that many of them were new or still learning and they seemed very young. The fact that we had to ask for the same things over and over again showed a lack of good communication and leadership amongst the staff. We had a bad experience at a different Marriott property right before this one so we had really high hopes that that was just a fluke, but after our experience here, turns out it might just be a...

First off: the hotel rooms---this is a typical Marriott airport hotel recently enough updated to not seem dated. In fact, it is in nice condition. Like many airport hotels in my recent experience for those not getting a king bed room, it seems to offer two double beds instead of two queen beds. It also has a shower rather than a bath tub if that is an issue.

This Marriott is one of many hotels in the vicinity of the airport offering a shuttle. Although this information is not conveyed, the shuttle appears to leave the hotel on the hour and half hour. For the shuttle from the airport, it is best to call.

Given the MANY hotels in the vicinity, this hotel is probably not worth paying more for IF you are just staying for a very quick trip. If you are staying longer, it may be worth it for the pool area as well as the shaded area that overlooks a lagoon (if you don't just want to bake yourself and want to "get away" a bit). They even have a chef's garden!

Both the front-facing and back-facing rooms face water. The front-facing is probably the better view unless you want to see the airpower and then you can see the lagoon, the pool, the freeway, and the airpower from the rear-facing areas.

In some areas, the service wasn't quite as good as what I expect from Marriott, such as a housekeeper who got on the elevator and didn't say anything where most make sure to say hello. However, the breakfast staff was welcoming and helpful (if you are silver plus, you get free continental breakfast--which is pretty wimpy even by lesser Marriot brand hotels--unless you want to pay $6 extra to get a full breakfast. If you are really hungry, it is probably worth the upgrade).

The bar/restaurant/room service does close at 11 pm. Having only arrived from my flight to the airport at 10:30, I think this is entirely too early, especially for such a busy international airport.

Finally, the best service I received was from Paul--the Batman facemask-wearing shuttle van driver--who made sure I knew where to get the cheap gas on my return to the airport, how to best get to my destination, and how to get to my rental car desk. He truly went above and beyond!

(Also, if you want to exercise on your trip, the Air Canada pilots on the shuttle raved about the gym compared to...