Monumental Movieland Hotel — Hotel in Orlando

Do NOT stay HERE!||Where do I begin?? ||Check-in is a 30-60 minute ordeal for EVERYONE. ||100 SURPRISE DEPOSIT is required on top of the $5 a day service fee for services that are never provided.||SCAM ALERT!!! PAYPAL CALL then TEXT about a SCAM ALERT WITHIN MINUTES OF CHECK-IN!!! Do NOT enter code or respond to this CALL that then sends a text with a code!! This has happened to MANY other guests here (I found this comment in the reviews of others, as well) ||The ROOM AMENITIES you THINK you are getting, most likely won’t be in the room (i e Mini Fridge, Microwave, coffee maker, LIGHT BULBS FOR THE LAMP!!!!) I listened to 2 guests try to leave and get a refund because of this and NO a internet in their rooms, B4 I had even finished check in. So, I asked how they were going to make sure those amenities were in MY room? The desk clerk said, “just ask if they aren’t and we’ll bring them right up.” They WEREN’T ( except for coffee maker) and trust me , they DIDN’T!!! We checked in or began check in at 10:00 pm, with reservations, finally got to the room around 11:00. ||* no mini fridge no microwave * no lightbulb in lamp ||We tried to call “0” for front desk and of course there was no answer ( other guests at check in were complaining about the same thing and it wasn’t even busy!) I kept my child up and we drove to the front to request the missing things. The response, “We’ll have that right to you.” DIDN’T HAPPEN! After 8 more UNANSWERED front desk calls and another DRIVE to the front desk to ask in person, with the same response, I gave up at 1 am . Next morning we asked again and we’re assured it would be in room when we got back from the Amusement park. We got the mini fridge and microwave, but no lightbulb. ||The maids came and left us with ONE towel, yes…ONE. ||portable Dehumidifier leaked all over floor when the drainage hose fell out of a simple hole that was drilled in the wall!!! Front desk was informed, but no one ever checked it or offered to clean up the mess. ||There was a TWO INCH GAP under our door, where it had never been properly finished. So, we got to smell the weed aroma in our room, that was thick in the hallways our entire stay there. Awesome! Especially with a small child in tow. ||The flooring appeared to be fairly nice engineered hardwood and fairly new. Unfortunately, the chairs, tables and trash cans had metal bottoms so there were permanent rust stains all over in those areas. What a shame. The flooring was probably the best thing about the room. ||BYOM & P ( LOTS of used N2O ( like CO2)cartridges, etc in front of parking spaces, at least in the back. It was obvious that no one tends to the back of the property at all. I have pictures!||The staff-SURPRISINGLY NICE* I felt like they were TRYING the best with all the deficiencies in the overall management of this place. However, there is NO WAY they were going to give any manager or owner contact information out!l, let alone any refunds or comp credits for the horrible experiences it seemed that every guest I came in contact with had. They did give a little computer printed note with an email, which of course gets you nowhere and no response. We were told any refunds had to come from the booking service, NOT THEM! We all know that won’t happen! ||We checked out one day early because of the conditions in the hotel and hassle of trying to get basic items like lightbulbs and towels , being that NO ONE EVER ANSWERS THE PHONE AT THE FRONT DESK!!!!!!||||—I have stayed in “cheap motels/hotels” a LOT over the past 45 years…raising 4 kids, we did t mind sacrificing a few niceties, fancy accommodations, and other amenities to save $$ , since we basically only needed a place to sleep. We did, however, expect to get what we reserved as reserved and a generally SAFE environment. Maybe even a few towels and lightbulbs in the lamps. In 45 years of “staying on the cheap” during travel, this hotel would be the WORST I’ve ever stayed in due to the sheer hassle of the check-in AND out, no one answering at front desk, lack of getting room w/amenities we paid for, lack of a reasonably comfortable bed and NORMAL pillows, NO LUGGAGE CARTS (stayed on 3rd floor end of very long hallway), but , especially the lack of safety especially in the back parking lots. ||This hotel really has huge potential, with the newly renovated flooring and pleasant staff, but they miss the mark on so many basic things, it will ruin your stay and isn’t worth it even for such a low price. The location is fantastic for Universal, but the hotel facilities, upkeep and check-in process with the $100 SURPRISE DEPOSIT ARE just toooo much to make it worth it. ||Paid for 3 nights, only stayed TWO with no apologies or offers of a discount or refund for the 3rd night. We left because of the conditions at hotel, no one should have to pay for THAT, especially when conditions are so bad, you really have to leave!!!||||And we have no clue WHAT the $5 a day “resort fee” covers because the maids only came once and left just one towel. That is the ONLY “service” we encountered. The fee AND the $100 surprise DEPOSIT SHOULD BE CLEARLY MENTIONED IN A VISIBLE PLACE ON THE BOOKING WEBSITE! On AGODA.COM, it IS mentioned further down the site in light print bold letters. Very...

Do NOT stay HERE!|Where do I begin?? |Check-in is a 30-60 minute ordeal for EVERYONE. |100 SURPRISE DEPOSIT is required on top of the $5 a day service fee for services that are never provided.|SCAM ALERT!!! PAYPAL CALL then TEXT about a SCAM ALERT WITHIN MINUTES OF CHECK-IN!!! Do NOT enter code or respond to this CALL that then sends a text with a code!! This has happened to MANY other guests here (I found this comment in the reviews of others, as well) |The ROOM AMENITIES you THINK you are getting, most likely won’t be in the room (i e Mini Fridge, Microwave, coffee maker, LIGHT BULBS FOR THE LAMP!!!!) I listened to 2 guests try to leave and get a refund because of this and NO a internet in their rooms, B4 I had even finished check in. So, I asked how they were going to make sure those amenities were in MY room? The desk clerk said, “just ask if they aren’t and we’ll bring them right up.” They WEREN’T ( except for coffee maker) and trust me , they DIDN’T!!! We checked in or began check in at 10:00 pm, with reservations, finally got to the room around 11:00. |* no mini fridge no microwave * no lightbulb in lamp |We tried to call “0” for front desk and of course there was no answer ( other guests at check in were complaining about the same thing and it wasn’t even busy!) I kept my child up and we drove to the front to request the missing things. The response, “We’ll have that right to you.” DIDN’T HAPPEN! After 8 more UNANSWERED front desk calls and another DRIVE to the front desk to ask in person, with the same response, I gave up at 1 am . Next morning we asked again and we’re assured it would be in room when we got back from the Amusement park. We got the mini fridge and microwave, but no lightbulb. |The maids came and left us with ONE towel, yes…ONE. |portable Dehumidifier leaked all over floor when the drainage hose fell out of a simple hole that was drilled in the wall!!! Front desk was informed, but no one ever checked it or offered to clean up the mess. |There was a TWO INCH GAP under our door, where it had never been properly finished. So, we got to smell the weed aroma in our room, that was thick in the hallways our entire stay there. Awesome! Especially with a small child in tow. |The flooring appeared to be fairly nice engineered hardwood and fairly new. Unfortunately, the chairs, tables and trash cans had metal bottoms so there were permanent rust stains all over in those areas. What a shame. The flooring was probably the best thing about the room. |BYOM & P ( LOTS of used N2O ( like CO2)cartridges, etc in front of parking spaces, at least in the back. It was obvious that no one tends to the back of the property at all. I have pictures!|The staff-SURPRISINGLY NICE* I felt like they were TRYING the best with all the deficiencies in the overall management of this place. However, there is NO WAY they were going to give any manager or owner contact information out!l, let alone any refunds or comp credits for the horrible experiences it seemed that every guest I came in contact with had. They did give a little computer printed note with an email, which of course gets you nowhere and no response. We were told any refunds had to come from the booking service, NOT THEM! We all know that won’t happen! |We checked out one day early because of the conditions in the hotel and hassle of trying to get basic items like lightbulbs and towels , being that NO ONE EVER ANSWERS THE PHONE AT THE FRONT DESK!!!!!!||—I have stayed in “cheap motels/hotels” a LOT over the past 45 years…raising 4 kids, we did t mind sacrificing a few niceties, fancy accommodations, and other amenities to save $$ , since we basically only needed a place to sleep. We did, however, expect to get what we reserved as reserved and a generally SAFE environment. Maybe even a few towels and lightbulbs in the lamps. In 45 years of “staying on the cheap” during travel, this hotel would be the WORST I’ve ever stayed in due to the sheer hassle of the check-in AND out, no one answering at front desk, lack of getting room w/amenities we paid for, lack of a reasonably comfortable bed and NORMAL pillows, NO LUGGAGE CARTS (stayed on 3rd floor end of very long hallway), but , especially the lack of safety especially in the back parking lots. |This hotel really has huge potential, with the newly renovated flooring and pleasant staff, but they miss the mark on so many basic things, it will ruin your stay and isn’t worth it even for such a low price. The location is fantastic for Universal, but the hotel facilities, upkeep and check-in process with the $100 SURPRISE DEPOSIT ARE just toooo much to make it worth it. |Paid for 3 nights, only stayed TWO with no apologies or offers of a discount or refund for the 3rd night. We left because of the conditions at hotel, no one should have to pay for THAT, especially when conditions are so bad, you really have to leave!!!||And we have no clue WHAT the $5 a day “resort fee” covers because the maids only came once and left just one towel. That is the ONLY “service” we encountered. The fee AND the $100 surprise DEPOSIT SHOULD BE CLEARLY MENTIONED IN A VISIBLE PLACE ON THE BOOKING WEBSITE! On AGODA.COM, it IS mentioned further down the site in light print bold letters. Very...

By far the worst hotel experience I have ever had in my life — and I’ve stayed in some questionable places. What we thought would be a quirky, offbeat hotel experience turned out to be a horrifying nightmare from start to finish. If you're looking for a place that will make you question humanity’s ability to maintain basic hygiene, then Monumental Movieland Hotel is your perfect destination.

We arrived at this "hotel" after being seduced by glowing five-star reviews online. They were clearly fake, a trap designed to lure unsuspecting travelers into this hellhole. The photos were at least 50 years old — showing a vibrant, possibly even charming facility —b ut what we walked into was something else entirely: a decaying relic of a bygone era, held together by the thinnest thread of what I can only assume is sheer negligence.

From the very beginning, the experience was a disaster. As we neared the entrance, we were offered drugs by someone standing outside, which I can only assume was either a local or perhaps someone trying to escape the wretchedness within. Upon entering, the sweltering 90-degree lobby greeted us like a furnace, and we were met with a gruff, uninterested staff member behind a plexiglass shield. Oh, and don’t forget, the "no refund" policy — if you make the mistake of booking a room online, you’re stuck.

As we trudged through the lobby beneath a grime-covered mirrored ceiling (a nice touch, really), we made our way to a rickety, ancient elevator that reeked of marijuana and cat urine. The smell was so potent that I almost felt I was being forced to experience a sensory assault. Once inside the elevator, it jolted and groaned as it slowly ascended to our floor, an experience that felt like it could be the opening scene of a horror movie.

But that was just the beginning of our misery. When we finally made it to our rooms, one of them had no air conditioning at all. In Florida, in February, no less. It was uninhabitable. After much complaining, we were given another room, but it wasn’t much better. Both of our rooms had doors that didn’t open properly—either they wouldn’t close or they were stuck completely. After much effort, we finally pried them open, only to find an insect enthusiast's dream. Bugs everywhere—of all kinds, shapes, and sizes. They were practically having a party on the walls. The hotel should hire an entomologist for their new “natural history” themed rooms.

As for the room itself, I’m not sure how to even describe the horrors we encountered. One look at the floors and walls, and it was clear: this wasn’t just dirt —i t was something else. The stains on the floor and walls looked like they could have been from a crime scene. I wouldn’t have been surprised if a junior forensic scientist had walked in and started taking samples. The furniture? Don’t even get me started. It looked like it came from the bargain bin at Big Lots or, more likely, had been picked out of a roadside dumpster. The TV stand was so water-damaged that it seemed as though it was actively falling apart beneath us. I was half-expecting the furniture to start sprouting mold, but maybe that’s a feature they just haven’t advertised yet.

Then, there was the vanity. Oh, the vanity. It looked like it had been through a war, with a smeared, disgusting mirror and stains that I’m too terrified to identify. The tabletop was sticky—yes, sticky. As if someone had spilled something and thought, “Eh, who cares about cleaning this up?” The TV didn’t work. I think it was there to serve as a reminder of what could’ve been, a tragic artifact from the past. The hotel also boasts that rooms come with a microwave and refrigerator, but we found neither. Instead, we were provided with two paper-thin pillows that offered about as much support as a damp napkin. When I sat on the bed, I literally sank to the floor. It was as if the mattress had given up long ago and was simply awaiting the inevitable collapse.

I could go on ... Just...