Majestic Beach Resort — Hotel in Panama City Beach

Firstly, as most say, the elevators are a huge issue. If you are questioning, it's not going to change. Be prepared to wait and to possibly be in a fully packed elevator. No AC. The room, 1808, was underwhelming. We went and bought a full length mirror because the only one was a small and high up mirror in the bathroom. We are gym goers and were unable to access the gym because the man, William, whom we purchased from, failed to provide us a pass. The main outdoor pool was questionable. Very very foggy and didn't didn't look taken care of at all. As far as contacting the desk or security, impossible. We couldn't get answers for basic questions like pool closure or, most importantly, a security issue. Very late, around 11pm last night, i began to hear loud banging at the condo beside ours. Both condos are behind a secured door, a main door and a second front door to your condo. you need 2 pass codes, you'd think we'd feel safe, instead we felt trapped. I thought the banging was the doors at first, but after the 3rd bang and several more, I ran to our door and heard a lady yelling while banging. We were scared and couldn't contact the front, security, or the owner. We've reached out to the owner about this and about our last day at the resort, he never reached back out to us. So today we went about our business. We went on the beach and enjoyed the chairs we reserved for the entire day.. went to enjoy the pool because the waves are very rough today.. a security personnel asks about our wrist bands. We explain, and they leave to check.. maybe 2 minutes later a second one, head of security I believe, approaches to also talk bands. Not once, but twice. We had to rinse off, gather our things, ride an elevator, walk across the bridge, and change out of our wet bathingsuits before getting in the car.. this same security guard came to ask my husband what we were doing while i was in the bathroom changing. Overkill. Yall kick people off that spend good money and then don't even allow them to change before leaving? Security wasnt available when we were hearing actual violence but they are more than happy to harass you off the grounds. Excellent work. My husband and I are regulars at the beach, staying in several different places, even in the winter. We have always left our room and enjoyed our stay the entire day at whatever resort or hotel we're at. Here, they tell you to check out at 10AM and leave your wrist bands in the room - meaning you can no longer use any of the resorts amenities. I'm furious. I had to work all day Saturday, taking up a job to help out because my bosses daughter got into a car accident, meaning we didn't arrive until 7:30pm Saturday. I was OK with this, because we both took off today and expected to be able to enjoy all the amenities besides the room for the rest of our day before our trip home. If we had known about this tactic to get more money, we would've just taken the armbands and paid the $50 fee so we didn't have to leave. This place is NOT worth the money. I can't believe how much people spend for this. I highly recommend the Hyatt, it's been our favorite place by far to stay at. Lastly, on a very personal note.. this was supposed to be my last big summer trip before I'm having disk replacement surgery in my neck. I'm 32, this is my first surgery being put to sleep.. I'm scared and in lots of pain. I'm really upset that I didn't get to enjoy it or relax to my fullest, I really needed it. I'd stay yall need to do better, but with the money this resort somehow makes, I don't see them making any changes to benefit...

9/10/24 The parts of the hotel that are ran and managed by HOA (including restaurant) are flawless and super clean but once you get into your room that’s ran by the “official” on site rental is a different story, be prepared to bring your own cleaning supplies to clean your unit like many others have had to. And if spending your first day cleaning upsets you, don’t bother bringing it up to Teresa because instead of taking any accountability for the dozens of units they manage she rather tell you she doesn’t believe you. Hopefully Majestic chooses an official onsite rental company that actually cares about their guests and not just about their money.

9/7/24 Finally heard from Teresa the owner 3 days later and instead of apologizing or showing any empathy she tried to argue my 2 year old LOOKS OLDER than 2. While the rental agreement says children under 3 do not count towards the occupancy limit. Proceeds to tell me that the half drank alcohol bottles aren’t acceptable BUT that unit is NOT KID FRIENDLY. I checked my rental agreement and it said nothing about the units not being “kid friendly”. Proceeds to tell me she also doesn’t believe the pictures of our un-changed bed sheets were taken at check in. All while we called immediately upon check in but weren’t able to reach anyone until they came in the next morning.

9/4/24 Really hope I hear back from Schulstadt rentals soon for some kind of resolution because what was supposed to be a nice get away for us has been nothing short of a motel 6 experience and it certainly does not reflect Majestic Beach Resort standards. Up until you walk into the foyer all was good, once inside the foyer you’re greeted with massive dirt piles in the corners and a welcome mat that hadn’t been touched since placed there. We arrived after 7pm so we couldn’t reach anyone for new linen as it DEFINITELY was the same comforter and sheets from the previous guests as we found hair under the first couple set of sheets and a black ash like smudge that wiped right off with a baby wipe…. On top of not even being able to sleep in our own bed knowing it was the same sheets just used by someone else we are greeted to half drank bottles in our cabinets and some kind of nail/staple sticking about 1-2” out of the bottom of the couch. (See pics). Something that could easily hurt a little child and ruin a vacation. For the price these rooms cost, take this review into consideration...

We were very pleased with our recent the Majestic Towers stay. We stayed in tower one. It was very confusing when we got there because our booking didn't say what tower it was. Now that we know it will be easier next time. And for anyone going here are some tips. The parking is the same (across the street) for both towers. Drive to the 3rd floor and park in the unload spots. You can get a luggage trolley or 2 from security right outside the doors with your license. There are walkways from the garage to the tower. You have to walk all the way to the right to get to Tower 1. If you just use the elevators right inside of the garage then your in tower 2. There are TONS of elevators. They are scattered throughout both buildings. If some are busy go down to the next set. They really weren't an issue like many people commented. However, we went for fall break. I can imagine spring break is much busier. For our tower 1.. The pools were great, there are 2 outside, 2 hot tubs outside, and an indoor pool. The outdoor pools were freezing, but indoor was a good temperature. There are 3 or 4 ramps down to the beach. The only one that's wheelchair or stroller accessible is the farthest to the left. We were on the 12th floor and had a fantastic balcony and view. The beach was clean and soft white sand. The only annoying part was that they set up the rental chairs right in the middle even though they have signs everywhere on the beach saying the middle is for guest and the rental chairs can only be set up on the outside edges. It wasn't too busy so we were able to set up right near the water every day. Im sure during spring break though it would be really busy and crowded. The buildings main area were kept clean. There is a little market which has Starbucks coffee. We ordered there one day and the coffees were good. We stayed in room 1202 (tower 1). It was in need of some repairs and updating. I wouldnt recommend it and I would definitely try a different room next time. We did love the size. It was 4 bedroom/3 bathroom. The kitchen was very small. We had 12 people and we all fit fine. Only the cooking and fixing meals was tight. The area is loud with music and motorcycles. We happen to go during a motorcycle rally. You can walk to a few places for shopping and eating. We loved Mr Mains Pizza and Pink Pelican ice cream. Its easy to drive around the...