Twin Palms Resort - Panama City Beach Vacation Rentals by Vacasa — Local services in Panama City Beach

I am giving this a 1 star rating for Vacasa for many reasons. The room itself is closer to 2.5 stars. I posted this review on the app but they never made it public so I’m posting it here as well. I also never received any response from Vacasa. Our original booking was for Twin Palms 1904. We booked it months in advance and we were really excited since it was for my wife’s birthday. We arrived an hour early and tried to checkin but were told that we had to wait. We came back at scheduled checkin time and found that the door code didn’t work. Customer support eventually got someone onsite to show up and they confirmed that the owner had changed locks about 1.5 hrs later. So now we have been standing outside on the 19th floor, it’s raining and windy. They try giving us a smaller room with 1 bedroom that we denied. They found 702 and we accepted it since it was a closer match and we could be inside finally. The door code that we were provided worked at first but didn’t work the following morning. Found that it was changed when the reservation was updated. Manager provided a 2nd parking pass and 2 additional wristbands. We also were credited an additional night which was nice. We tried to use the main living room tv but found that it didn’t have wifi working. Other tvs worked but not that one. Followed instructions and still no luck. Looked under tv and found Comcast cable modem. Tried rebooting but no fix. Called Comcast and they said no service for this room. Did more investigating and found the new Wi-Fi modem is in the closet with the washer and dryer. Rebooted that and tv worked finally. I unplugged the Comcast modem because it isn’t doing anything but causing confusion. The master bathroom shower water lines are still backwards as other reviews have mentioned. The closet door in there is broke and all you hear is furnace and water heater noises unless bathroom door is always closed. The toilet is also not connected to the floor properly so it shifts around when you try to use. We also had maintenance stop by randomly for a broken chair because the cleaners couldn’t carry it… it was a small chair that maintenance carried out with 2 fingers. 5 minutes after that incident someone is trying to unlock the door with a physical key and banging on the door. Found that it was a neighbor coming to fix a patio door but didn’t know we were there. Said he would wait but it was still unsettling to have happen. Communication is horrible between Vacasa and all other parties involved. Notified customer support and they just said thanks. The floor wasn’t cleaned very well. If we walked around barefoot, the bottom of our feet were black within minutes. Customer support offered to send cleaner but this should have been handled before guests arrive not during our stay. The dishes in the pantry were dirty so we had to clean what we wanted to use. The beach chair is rusted and broken but we didn’t realize until we dragged it all the way to the beach. On the day of our original checkout, Vacasa sent me checkout texts. I contacted support to get this corrected to our new date that was credited. They eventually got it straightened out but another stressful thing that could have been avoided if it was updated by Vacasa correctly. This of course changed our door code again and that wasn’t communicated to us. It just changed during the day while we were at the beach. Contacted support again (basically on speed dial now) to get resolved. Got the new code and back into the room. Luckily we had a good weather day at the end to enjoy more than just the view from the room. At this point I will never use Vacasa again unless they credit me a week at a different property. They had countless opportunities to wow me with customer service. Every time I was left wanting and waiting. Everyone that has been asking about my vacation hears...

This will be a very long review so please bear with me. My wife and I recently honeymooned here in room 1202.  After driving 9+ hours we got to the room and went straight out to the balcony to check out the view.  We came in and started inspecting the room going through cabinets and such and found a cockroach running across the plates.  We could handle one, we could kill it no big deal, but what was a big deal was the others we saw running across the living room and bedroom floor.  My wife called vacasa at 8:56 pm to let them know we had a bug problem.  The lady she spoke with told us someone would return our phone call that evening.  She called again at 9:32 thinking they might have had enough time to get ahold of someone however that lady told her we needed to wait at least an hour before calling for an update so we called back at 10:58 pm (11:58 our home time) to get an update that lady told us nobody would be calling us that night due to not having anyone on site it would be in the morning before someone could come check the room out.  She told us they could approve a temporary move for the night due to it being an "emergent situation."  They moved us to a room at the Inn at St. Thomas Square for the night and the room was big enough to walk around a queen size bed and not oceanfront which is what we paid for.  We got up Monday morning to take a shower to realize there was no hot water.  We called Vacasa Monday morning at 11:02, we told that lady about the hot water in the new unit and they tried to put us back in that room without hot water then tried to put us in the roach infested room after it had been exterminated.  We finally found a lady onsite at a different condo site that was very helpful.  She contacted the manager of Twin Palms who was under the impression they had made St Thomas Square our permanent condo for the week.  A lady named Cat finally text me with a few oceanfront options and told us they would comp us for the first night (we have yet to receive it a week later). She contacted me around 1:45 pm to tell us the new room had to be cleaned and the homeowner from the new facility and the homeowner from Twin Palms would be contacting me and our new room was scheduled to be cleaned that day. I text her around 2:45 asking if our room was almost ready and she never responded.  We called her around 3:45 to check to see if the room was ready only to get the ignore button hit several times.  We had to call Vacasa a 5th time to get the gate and room code for the new condo because it was check-in time and we still hadn't been contacted with the codes.  We felt as though they kept dodging us and still have not received calls from either of the homeowners.  We do not recommend booking from Vacasa. We only put one star...

Stayed at Twin Palms Unit 601 from 5/30- 6/5 . Second day there an exterminator showed up without our request! Red flag number one! It wasn’t until after his spraying the unit that we began seeing roaches! Live roaches!! The unit was infested… kitchen cabinet drawers, bathrooms and on top of the fridge. As if that wasn’t enough, we discovered a bloody sheet on one of the beds. Called Book That Condo and made them aware. Housekeeping arrived and basically claimed that she had made the bed prior to our stay and it wasn’t like that. We went to the balcony while she was supposedly remaking the bed. Came in 15 minutes later to a stripped bed with NO linens. Another call to the booking agency. Claimed there was a language barrier and was calling to ask her to return. She did. And bed was remade. Discovered a ton of dust and dirt under the bed when an item was dropped and retrieved. Same as by the dishwasher. Grime that has had to have been there for months if not longer. The stove burners do not fit properly. Frying pans sit uneven even after trying to adjust the burners. The TV was older and very hard to operate with the three remotes to choose from. A maintenance person came to remedy that problem. This turned out to be the least of our concerns. The area rug in living room is worn and filthy. The dining chair cushions (vinyl) are peeled off and have seen better days. No extra blankets in the condo , towels are as rough as sandpaper, the beach chairs and umbrella provided are falling apart. The Adirondack chairs on the balcony are less than comfortable. As well as the oversized patio table and chairs! Way too much on the balcony to enjoy the space. The best thing we found was comfortable recliners even though they are older. The view was beautiful. Sunsets were very visible from the balcony. If there were exterminations, some much needed updates, and some money put into this condo, it may be a decent...