Courtyard by Marriott Seattle SeaTac Airport — Hotel in SeaTac

Despite our generally favorable view of the Marriott brand, a recent visit to the Courtyard by Marriott subjected us to an unfortunate experience that compels us to jot down this review. We had the misfortune of encountering an egregiously impolite staff member, a redhead, who demonstrated a flagrant disregard for the minimum standards of decency and courtesy expected in an industry that thrives on stellar customer service.

From the onset, as we approached her to check in, we were met with an unmistakably brusque disposition, teetering on the brink of complete rudeness. Our harmless inquiries were answered with snapback retorts that were not just unwarranted, but also outright insulting. Her abrasive conduct successfully cast a pall over our vacation excitement.

To further exacerbate our discomfort, our children had to bear witness to this inappropriate show of disrespect. We find that such an environment is hardly appropriate or enjoyable for young impressionable minds.

Compounding our dissatisfaction was the supposedly 'free parking' offer. Upon arrival, we were taken aback by a $20 nightly parking fee. Perpetuation of such misleading information is not just regrettable, but also remarkably unworthy of an institution as prestigious as Courtyard by Marriott.

Given our unfortunate experience, we urge you to review the service offered by this individual. Her role is one that is responsible for setting the tone of customers' experiences in your hotel. Her dismissive attitude not only played spoilsport but also risks tainting your otherwise commendable reputation. We earnestly wish that no other guests have to endure such an unpleasant encounter.

This regrettable incident has us reevaluating our association with Courtyard properties. If appropriate action is not taken promptly, we fear that there might be a considerable dip in your loyal customer base. We sincerely hope our grievances are taken into serious account, paving the way for an enhanced experience at your...

I booked my room using the BonVoy app and received a confirmation. After arriving at the airport, I took the shuttle and tried to check-in. Upon arrival, I was told that the hotel was oversold and had no more rooms. I’m not sure why but after a few minutes, the desk clerk checked me in and gave me a room (613). I was confused because he said there were no more rooms, but one magically appeared? After opening my door, a wall of heat hit me as I walked in. First, I looked at the thermostat, which read “87” in the room but was set to “72”. There was also a loud hum coming from the unit under the window. I told the person at the front desk, who followed me upstairs, to check it out. He tried calling an engineer, but there was no answer. He then grabbed an allen wrench and removed the panel under the window to stop the heat from pumping out of the unit. After 15 minutes, he yanked the power cord and got it shut off. Unfortunately, the windows didn’t open so that we couldn’t cool off the room. He did bring a fan up, but I was not leaving the door open, so the room stayed in the upper 80s all night.

While I appreciate the efforts made by the staff to rectify the room issues, I cannot overlook the fact that I was charged the full price without any acknowledgment of the poor conditions. This lack of recognition for the inconvenience was disappointing, to say the least.

Further, I had requested a 9:15 am shuttle. At 9:00 am, I received a call from the front desk asking if I was riding the shuttle. I told him yes and that I’d be down for the shuttle around 9:10. He told me the shuttle ran every 30 minutes, so I’d have to wait until 9:30. Unfortunately, I could not wait that long and had to take an Uber to get to the airport on time, saying over $20. I chose this location because they advertise that it’s “newly renovated” and that there’s a free shuttle.

If this is your only option, It’ll work, but look elsewhere if you...

This hotel, recently renovated and rebranded (from Wyndham) has several serious staff training and facility issues.

I always check in to Marriott hotel using the Bonvoy app. I am Ambassador Elite, so I use a lot of Marriott branded hotels. The app check in process says that if I prefer to food and beverage credit to the 1000 points welcome gift, I can ask for that “upon arrival.”

This is the first Marriott that I have ever stayed at where the front desk staff said that if you check in on the app you cannot have the food and beverage credit.

Whaaaat? This is absolute nonsense!

So I argued that this has never happened before, and the app says “upon arrival” not “upon check in.” Indeed, the Bonvoy app does not provide an option to I choose, which is why it says the food and beverage credit can be selected “upon arrival.”

Nope, the staff (both evening and next morning) insisted that they had been trained that way by Marriott, so too bad, so sad. No food and beverage credit for me.

I am always offered water when I arrive at Marriott hotels. No offer was made here, and when I enquired I was told that this hotel does not participate in that elite benefit.

OK, so no recognition of elite status at this hotel. We were assigned a room and upon entering found that he thermostat wasn’t working. We were assigned another room with a working thermostat.

The bathroom door in that room (a barn door style) would not slide closed all the way. Clearly an installation issue.

The electrical outlet in the bathroom was loose.

This hotel is very noisy. It seems the windows were not part of the renovation and aircraft noise is very pronounced up to midnight and then again from 5 am.

I had hoped this hotel would be an improvement over other SeaTac hotels I have stayed at. In fact, it is by far the worst. Not...