The Spa at Four Seasons Hotel Seattle — Hotel in Seattle

EDIT: They responded below to say they were in contact with me. This is a lie, no one has reached out in the five days since they said they would. Not surprised, they obviously cannot keep their word!

Biggest birthday let down. My husband booked massages as a surprise for my birthday. He specifically asked that they don’t email or contact me to keep it a surprise. Here’s how it went down: Day 1: got email confirmation and text message with the receipt sent to my phone. Surprise ruined. Day 2: same email and text sent AGAIN! I called and was told I wouldn’t receive any more notifications and a manager would call me. Day 3: same email and text sent AGAIN! Called again, waited on hold for a non existent manager for 20 mins. Finally got the front desk manager who comped the services and said I’d be getting amenities and snacks. ( this never happened.) Spa day: we arrived at 5:00 on the nose and Gretchen led me through the locker rooms (FILTHY! Trash in the floor, hampers over flowing with used robes and sandals) and put me in a locker that didn’t work. I had to hunt her down to get a working locker, and she questioned whether or not I actually needed one! Um, yes. I did. Our 55 minute massage was 25 minutes total (we watched the large digital clock and were shocked when they ended the service). We had asked Gretchen to adjust our dinner reservation (which was on site) to a bit later so we could relax post massage. She DID NOT move it and when I asked her to confirm the time, she was like “oh, uh, I didn’t move it” So we had to rush to make it. What a complete let down, waste of time and pathetic customer service. Avoid Nicole as a massage therapist, I asked her twice to lighten up on my pregnant body and she failed both times, but hey, at least they cut the service in half, so I didn’t...

I went in for a massage with hot stones and scalp massage enhancements over a month ago. At the time, I was experiencing neck and shoulder stiffness and headache. I set up this appointment in hopes to alleviate a bit of that tension in my body. I walked out of that appointment with more neck ache than I walked in with. In addition to that, my scalp has been itchy ever since. I am not someone who likes to leave negative reviews so I decided to call and see if they could suggest something or help resolve the itchiness. In the 4+ times I called them, every time I was told they’ll get back to me and they didn’t. I give up now and am left to write this review so others know how they treat their customers who want to work with them to resolve an issue.

Overall, based on my experience, I do not recommend this place and suggest you to support some other spas in downtown that are local business owners and have much more care for...

Conveniently booked a Gentlemen’s facial from the easy to use website. Spa is located on the third floor, elevators past reception.

Good size Men’s restroom with lockers, two showers and a steam room. Robe and slippers provided. There is a lounge area with drinks and snacks to relax before your appointment.

Shaweh was amazing! Solid, deliberate service with full explanations along the way with a soft, soothing voice. Super relaxing and the highlight of my day.

Would highly recommend Shaweh and will return when in the area.

Only negative is that slippers had an oil residue, was going to trade but the other one had it too. Ended up just rubbing with a towel in the hot shower and it...