Sbarro — Restaurant in Columbus

I gave this place over a week to fix this and also emailed corporate twice so they 💯 earned this review. Ordered pizza and a calzone via their website and paid for the order with my card. Got an email confirmation for the order. Went to pick it up, the counter was empty. Waited about fuve minutes for an employee to pop out and inform me that their computers were down so they couldn't sell me food. I let her know that they had already sold the food and i would either need the food or someone would need to redund my $31. She called her manager. Decided theu would make the food, looked at my confirmation with the order info. Put the pizza on the rack to feed into the oven and left me to wait another 20 minutes to come back and tell me they couldn't get the oven to turn on. I left my order number, name and phone number for the manager to refund my money at a later time since the employee could not do so. I have heard zero zip zilch. I am contesting the charge on my card but this is the worst customer service available and you...

I called ahead and ordered a cheese pizza. When I got there in 10 minutes the manager grabbed a pizza out from the warmer and said here it is. When I got back to our job trailer after a five minute drive I picked up a slice and put it on the back of my hand it was about luke warm. No one at the job site would eat a piece of it. They’re constantly trying to tell me at SBARROS their pizza is good for four hours after they cook it. They put it back in an oven but it’s still cool on the inside of the pizza. I should file a complaint with the health department because food is supposed to be served at 140° minimum. It is very good pizza and I’m from New Jersey. It’s sad to see the 1/2 drop of integrity going into these New York style pizzas 🍕 You had better see it come out of the oven, or touch it...

Been eating sbarro since high school but I'm officially done. This location constantly has issues. The last straw was an online order I made on 8/23. Apparently the person scheduled to open never showed up. Secondary person arrived but the funny thing is the online ordering system is happy to take your money without giving you a pizza. Was told they didn't have an ingredient and he was backed up with orders. Couldn't refund me because I ordered online. Contacted corporate online query, we'll see how that goes. Man I'm so tired of paying more at these food places and getting worse service. Added to the insult is...