DE LA SOIE Hotel & Travel — Hotel in Hà Nội

The best place to stay in Hanoi with a perfect location, amazing and helpful staff and great rooms!

Everything was amazing! In a context in which it's hard to choose an accommodation among so many hotels in a busy city like Hanoi, De La Soie is a real Gem perfectly located in the Old Quarter. Obviously, the best thing about this hotel is its excellent location, in the best part of Hanoi old town, just in front of the Ho Hoan Kiem lake. You just take two step from the door and you're at the beginning of the famous night markets. It couldn't be easier to move around, chilling in the city, during the day or the night.

One of the best things making your trip special, easy and memorable is the staff!! So nice and helpful people. They helped me so much in defining what is better for me, according to my wishes and my constraints.

Tracy and Mee are amazing people who wish the best for you during your stay without forcing you to book anything with them. They try to fit your needs and suggest you great solutions and they arrange amazing tours (with a really high quality). They even let me put my luggage in the hotel and take a shower at night before leaving for 3 days to another province.

I would like to thank them again for their great service and their warm welcome. Really kind and joyful people who speak very well English, so the communication is nice and easy.

The hotel even propose a rooftop terrace with a stunning view of the animated city of Hanoi. Amazing! Recommend it 1000%...

Usually, the criteria for a hotel are a nice location, good amenities, cleanliness, quietness, privacy, and customer data security. But this hotel has nothing good except for its location. The room was very dirty, the bed sheets weren't changed and were very damp. We had to lay a bathrobe on the bed to sleep. The bathroom had mold, and the towels were more like floor cloths. The free water on the table was boiled and bottled by the hotel itself, and it was very easy to open (we don't even know what anyone might have put in it). Normally, in a hotel like this, the staff would be decent, but not here. The staff mistakenly gave us the wrong room, and even though we were there for 15-20 minutes, they didn’t inform us. They waited until we went out and greeted the staff (Phuc), and only then did he come up on his own to move our things to another room (there was no privacy or security here). Then, when we came back, he demanded the key and ordered us to change rooms. Even 2-3 star hotels don’t save money or treat guests this badly. As a result, we all had allergic reactions, and my girlfriend lost a...

What a great hotel right across Hoan Kiem Lake! It has an exclusive rooftop bar overlooking the roundabout and the lake and all the coffee shops around. We were able to sit and relax while having a meal in the rooftop and watching the energetic city vibe. Mei was very helpful and beyond phenomenal! She taught us tips for attractions and how to not get ripped off as a tourist. She arranged for our car ride to the airport. She also gave us more tips on the beautiful places that we should visit in Vietnam. She is an asset in this hotel. The other workers were also very friendly and were always smiling and greeting us! We got the suite with a veranda so we were able to immerse ourselves in the hustle and bustle of Hanoi! They also offered laundry in this hotel for only 40k per kilo. Other hotels would charge per piece. It was wonderful staying here, considering it’s a 3-star. The value of what we paid for was so worth it. Clean beds and nice smelling linens. Water pressure also gave us awesome showers after our long days! Thank you Hotel Dela Soie staff for making our...