Hello Hanoi Restaurant Vietnamese Cuisine & Vegetarian food — Restaurant in Hà Nội

Tiếng Việt English

Tôi đang ở tại một khách sạn gần đó và bị thu hút bởi nhà hàng có tường lồng đèn này khi đang thư giãn trên ban công. Sau khi xem các đánh giá trên các trang web nói rằng đồ ăn ở đây ngon, chúng tôi quyết định đến thử. Nhà hàng nằm trên tầng hai, tầng một là cửa hàng quần áo. Nếu không có nhân viên nhà hàng đứng bên ngoài cửa hàng quần áo, chúng tôi sẽ không biết cách lên nhà hàng. Tuy nhiên, không lên thì tốt hơn, tôi thực sự rất tức giận. Chỗ ngồi bên ngoài nơi bạn có thể ngắm cảnh đường phố và các nghệ sĩ đường phố đã đầy. Chúng tôi hỏi liệu khi nào không còn ai thì chúng tôi có thể chuyển qua không? Một nhân viên người Việt tóc ngắn, da trắng, trông không giống người Việt nói: "KHÔNG." Nhưng sau đó tôi thấy cô ấy giúp một cô gái châu Âu chuyển chỗ. Khi gọi món, chúng tôi muốn ăn nhiều món khác nhau, nhưng mỗi bữa ăn đều kèm theo một phần bún. Chúng tôi hỏi nếu không lấy bún thì phần chính sẽ nhiều hơn không? Hoặc giá sẽ khác không? Nhân viên người Việt khá xinh đẹp đó, không biểu cảm, nói: "giá vẫn như vậy." Lúc này, tôi đã quyết định sẽ để lại đánh giá tiêu cực trên Google Maps, nhưng vì mọi người đều nói đồ ăn ở đây ngon và nhà hàng bán đồ ăn chứ không phải dịch vụ, nên chúng tôi vẫn ở lại và bắt đầu gọi món. Sau khi gọi món xong, nhân viên người Việt có làn da đẹp nhưng mặt rất khó chịu chỉ hỏi: "còn gì nữa không?" Sau khi chúng tôi nói "vậy thôi," cô ấy chỉ nói "tính phí dịch

I was staying at a nearby hotel and was attracted to this restaurant with lantern walls while relaxing on the balcony. After checking various website reviews that said the food was good, we decided to give it a try. The restaurant is on the second floor, and the first floor is a clothing store. If it weren't for the restaurant staff standing outside the clothing store, we wouldn't have known how to get to the restaurant. However, in hindsight, it would have been better not to go up because I was really angry. The seats by the outer edge where you can view the street scene and street performers were full. We asked if we could switch to those seats when they became available. A short-haired, fair-skinned, un-Vietnamese-looking Vietnamese staff member said, "NO." However, I later saw her help a European woman switch seats. When ordering, we wanted to try various dishes, but each meal came with a portion of rice noodles. We asked if we could get a larger portion of the main dish instead of the rice noodles or if the price would be different. The somewhat pretty Vietnamese staff member, without expression, said, "Same price." At this point, I had already decided to leave a negative review on Google Maps, but since everyone said the food was good and the restaurant is about the food, not the service, we stayed and started ordering. After ordering, the well-skinned but sour-faced Vietnamese staff member just asked, "Any else?" After we said, "That's all," she simply said, "Charge 10% service fee." After confirming that we would pay the 10% service fee, she left without repeating our order. I seriously observed her taking orders from other customers, and she neither mentioned the 10% service fee nor repeated the orders. Is it because other customers are noble Europeans or because we spoke Chinese? I later realized that when we started speaking Taiwanese, many Vietnamese people treated us much better! The food arrived! As expected, the curry egg, which should have come with bread, was served with rice. When we questioned this, she angrily showed us the order on her device, insisting that we ordered rice. I asked if she had rechecked the order with us. I questioned whether the 10% service fee included such service. I asked if it was impossible to change the order even if we made a mistake. Seeing the tension, another waiter immediately offered to replace the dish, preventing a confrontation. After all, I learned a lot of wisdom from my mother-in-law, such as bravely speaking up for myself. In conclusion, the food at this restaurant is good; it's just that a single staff member's poor attitude marred...

Not sure why it could get 4.8 reviews on google, but unfortunately my experience was far below that rating. Came here because of the high review and it’s just 1 min away from my hotel. But I wasn’t impressed.

We ordered one portion of vegetarian spring roll (almost no taste-they didn’t even give cutlery or tissue so we ate with our hands) and two beef pho that is very mediocre. Anyone can make that. We spent 573.000 dong including two ice teas (I ordered lemongrass ice tea that was overly sweet, I didn’t finish it).

The staff gave the menu and was just standing next to us to look at us looking at the menu, which I think it is very annoying. It gave customer a pressure to order as soon as possible, meanwhile they have few pages of menu that needs time to navigate.

You can hear the music from downstairs and that’s good, but the downside is you can’t talk to each other and waiters can’t even hear you out when you’re ordering food, music was just simply too loud. The decoration gave a pretty and chill vibes, but we are here for the food as well isn’t it?

There was 3 waiters on the 3rd floor that night and when customers didn’t need services, they just sit there enjoying their beers and played with their phones, didn’t even pay attention to the customer.

We didn’t stay long and will not...

I recently had the pleasure of dining at Hello Hanoi and the experience was quite impressive. The ambiance of the restaurant struck a perfect balance between elegance and comfort, with thoughtfully designed décor and a warm, inviting atmosphere. The lighting was well-suited to the setting, contributing to a relaxed and enjoyable dining environment.

The service was notably exceptional. The staff were not only courteous but also demonstrated a strong knowledge of the menu, offering insightful recommendations that enhanced our meal. The timing of the service was well-managed, with our dishes arriving promptly and regular check-ins to ensure our satisfaction.

When it comes to the food, Hello Hanoi truly excelled. Each dish was a testament to skillful preparation, featuring fresh, high-quality ingredients that were both flavorful and beautifully presented.

The restaurant’s cleanliness was also commendable. The dining area, including tables and overall facilities, was impeccably maintained, reflecting a high standard of hygiene.

In terms of value, the pricing was appropriate for the quality and portion sizes provided. The overall dining experience felt well worth the investment, offering both satisfaction and a...