Christmas & Easter Store — Local services in Salzburg

I went today in this store, initially I didn't see the do not take photo & film sign, I only took 1 video and a picture, after seeing the sign I didn't film or take any picture and I was holding my phone in my hand only. The sales person asked me to see my phone and to delete everything, after seeing the approach I said that I would delete them. I showed them and she still insisted to see my other pictures, when it was clearly that those pictures where taken in Salzburg center...very intrusive. You are doing anti marketing for your business. As you can see, there are plenty of comments with pictures attached that you do not have a problem with...attacking tourists is bad for business. They said the reason is there are handmade but exactly that's the reason why I don't think the items can be reproduced easily... Also, people are not used to this policy in stores so you should make it more clear from the entry with a bigger sign instead of harasing customers afterwords as I saw in others comments just because you see them...

While we weren't able to travel to Salzburg over Christmas in 2020, I was delighted to find that some of the shops put their inventory online this year. I ordered a handful of ornaments from the Christmas & Easter store and the ornaments were even more beautiful than I could have imagined. These are unlike anything that you will find at large retailers or even Christmas speciality shops. (Trust me, I looked!) The delicate and beautiful details are absolutely stunning. Shipping was very quick, the ornaments were perfectly packed, and they even included a couple of Austrian chocolates in the box! We are looking forward to returning to Salzburg and visiting the shop in person, but for now, consider shopping online to support this amazing business and their beautiful...

The decorations were exquisite but the staff member this evening was extremely rude.

I was holding my phone in my hand while I was exploring the store but I was clearly not using it. The staff member accused me of taking photos and videos which I calmly said I was not and continued to browse. Two mimutes later she followed my through the store to tell me to stop videoing. I can provide evidence that I never took a single bit of media during the store. I understand the reasoning for no photos and videos to protect and support the art and the artists and was happy to follow the rules. However, to be accused of something you're not doing repeatedly is extremely rude and not how a customer should be treated. I felt uncomfortable and I won't be returning to this...