Kernels & Presotea — Local services in Niagara Falls

Subject: Concern Regarding Poor Customer Experience at Closing Time

Dear Kernels Popcorn Team,

I hope this message finds you well.

I am writing to express my disappointment regarding an experience I had at your location recently. I visited the store at approximately 1:30 AM, well within your posted hours of operation (closing at 2:00 AM). However, the staff member on duty refused to serve me, stating that the store was closing, despite there being 30 minutes left until closing time.

I found this behavior both unprofessional and discouraging. As a loyal customer, I believe that store hours should be respected consistently, and customers should not be turned away prematurely. Experiences like this not only damage customer trust but can also negatively impact future sales and brand reputation.

I hope you will address this issue with your team to ensure better service and accountability moving forward.

Thank you for your time, and I look forward to hearing back from...

How can i start Before the pandemic hit my friend and I was outside the casino figuring out what we gonna do and the owner of kernells popcorn walk up to us and offered us popcorn 🍿 we were so happy, and we also just arrived in Canada this made us welcome into the country from this days i have always support this busy really good popcorn n lots of good flavored The customer service there is awesome. Soon will give 3 years i have been patronizing this establishment. The...

If you like popcorn, it is very good, though we opted for the bubble tea on the other side of the shop, we tried out various popcorn flavors, it is very good and light. The salt and vinegar popcorn was my number one, but the sampling ended up more than we needed.

It is very clean and easy to understand menu, but the shop needs more to get your attention, there isn't much decoration or eye catching ads here. I would still recommend this place to anyone who needs a...