VIA Business Lounge — Local services in Toronto

I’m going be kind of blunt in my review as somebody who takes via pretty often and not so much business class & here’s why.

The quality of food, portion sizes and lack of accommodations for business class seems lacking in my own opinion, thus the value not being worth it if you’re paying yourself or you’re employer is.

That being said the business lounge is lacking at least right now in terms of food as well & again accommodations. I’m not sure if it was like that before Covid but I can only assume at least as far as the lack of food goes their was food in the business lounge. When I took my train at the time their was no food and not much of a range for drinks.

While the Art Deco style features are nice I feel via could step up the quality of furniture, add USB ports to outlets, add a hard wired connection for internet because the WiFi is honestly rather slow & for me personally making it cooler in the via business lounge because i found it to be rather hot.

Just an idea, instead of person manually looking at each and every persons business ticket to verify the business ticket, maybe via could benefit in adding 2-3 digital kiosks. Because when I was their the line ended up pretty big.

In all I don’t really see myself taking business class all that much because of the value for money, again if the employer is paying for the ticket of the person then knock yourself out and take Via’s...

Beautiful and large space with many varieties of seating choices. Tables to eat food (you bring in yourself), a desk with lights, many comfortable chairs and couches. The staff were very friendly and announced train boarding. There was a selection of refrigerated juice and water, a latte machine with freshly ground beans used in the drinks, a coffee machine, and apples. All complimentary. Very large and nice bathrooms, huge windows that face the Royal York hotel on front street. Some tvs - One was playing FIFA, another on CP 24. Some seasonal decorations - a Christmas tree. There were outlets everywhere that you could plug your devices into. Staff going around constantly cleaning, wiping, restocking. It was very clean and felt safe. A very nice space in which to spend time waiting...

Slick and business like. On arrival you 'check in', and the attendant gives you the lowdown. Large luggage is weighed and if deemed 'overweight' it means that you cannot request additional porter support.

There are plenty of seating options including places to work if needed. It's a classic looking, clean environment with restrooms in the far corner.

There's no food as such, just fruit, but assuming you're travelling in business, there's plenty of food on board. Tea, coffee, water and soft drinks are available in abundance in the lounge.

I loved the fact that they announce when priority boarding has started as it means you get on board and settled in good time.

Overall, I rate the service 10/10 and...