Vida Spa - The Sutton Place — Local services in Vancouver

OVERPRICED. They do not have real licensed, registered RMTs (real masseuses) in their spa, but will charge you and arm and a leg at the check out counter. The man who did my head massage did a horrible job it felt like someone was yanking in my hair the whole time, a complete waste of time and money. I was charged $95 for it, even after pointing out that the service was horrible. Not to mention his hands felt hot and dirty and my face broke out within hours of having this man touch on my face.

My mani/pedi was also total of $150 - done in a room that had no legitimate pedicure or manicure stations, the aesthetician stood up in front of me the whole time while doing my nails, after she soaked my fingers in a small little DISH and soaked my feet in what looked like a SALAD BOWL filled with warm tap water from the sink, which she had to physically get up to throw the used water back down the sink after soaking me because the mani/pedis aren’t done in a real nail station with real pedi chairs and feet soaking stations, you will be seated in a room with your fingers soaking in a saucer dish and feet soaking in a salad bowl filled with soap and warm water.

At the end of my retarded massage and “mani/pedi,” the check out girl rang up a bill of almost $400 😭 with no remorse and tried to charge me for 60 minutes pedicure when it was only about 30 minutes. I’ll be contacting my credit card company about this in the morning.

Shop around before you book here. It isn’t worth...

Off to a bad start, I may change the rating if the service is good. I completed the appointment request form and received an email saying they don’t have the day available for the service I want, but offered a massage for the same day in the morning.... it was confusing. I clearly booked for facials, not massage. It didn’t make sense so I called, spoke to a woman who was quite condescending right off the bat, wouldn’t let me speak and kept talking over me. She said she sent the email. I am also in the service industry and maybe I don’t know much, but I do know that good manners (politeness, respectfulness), professionalism, and tone play a big part. Especially when you’re charging...

Overpriced and underwhelming service and facility in comparison to other reputable high-end spas.

No registered massage therapists.

Steam room is tiny and it wasn’t very clean. Black and orange stain (mold?) in between tiles.

Locker/Bathroom is located outside of the spa away from the treatment rooms and is shared with hotel guests.

They use tiny paper cups to serve water in.

Bath towels are rough, not soft or fluffy, and small.

Plastic flip flops they provide is very thin and uncomfortable to walk in.

I personally wouldn’t recommend this spa to anyone and I will not return. I’m sure they get enough business from the...