lululemon — Local services in Vancouver

I have been a regular consumer of Lululemon since their flagship store opened in Vancouver in 2014.

That ended today. I'll tell you why....

The first time I bought their short tennis style skirt was back in 2023. I ordered another one online in white, and when it arrived I took it in store to get a different size, even though the size I ordered was my size and the black I already had was that same size...strange.

I wore the black one I have had for two years and is a size 10 into the store to exchange the new one that had arrived. I asked service why the one that was shipped was so tight as it is my size and the same I'm currently wearing....they didn't know and suggested that since their products were manufactured in different countries they are not always aligned in terms of style and size....wow..really??

He suggested that he grab me one from the store and compare. Brought over my size but it was not nearly the same quality or look. It had strange lines in the fabric. The manager came over and was puzzled why two identical products look so different. One was manufactured in Vietnam and the other in Thailand. So, really depending on which country ships your product is which quality you'll be getting.

I felt generous and decided to give them one more chance. I ordered a size up online with the clerk. Today it arrived and it was a disaster (see pic.) Extremely poor quality, strange flawed lines in the fabric randomly inconsistent, and it comes packaged heavily wrinkled, which is a bit of a problem, because you can't iron this product. I went back to the store for the second time and returned it. Even their in-store products upon touch you can feel it just isn't the same premium quality anymore. Thinner, cheaper, rougher material. Quite a few times I’ve seen in store products that are dirty or stained. Nothing like picking up a shirt or tank top with someone’s deodorant stain to gross you out. Attention to detail and floor management needs serious attention. The staff are friendly but in my book dirty merchandise on hangers trumps staff smiles to drive me away.

So, really they are now selling you lesser quality but still for the same premium price.

I mean just the fact that they put their name on products that are manufactured in random places that there's no guarantee of consistency and quality representing the brand....just blows my mind. I think my local dollar store has more of a compass when it comes to product management.

Writing this actually makes me a little sad, because I remember what Lululemon used to be like. Consistent, un-compromised high quality athletic wear. Ever since Chip Wilson left the quality went to Hell.

11 years I have been a Lululemon customer. Their non-existent quality control measures, inconsistency and poor manufacturing cost them my decade of...

The range of products available at this store is simply outstanding. Whether you’re looking for workout gear, yoga essentials, or stylish athleisure wear, they have it all. The variety and quality of their offerings ensure that you’ll find something to suit your needs and preferences.

What truly sets this Lululemon store apart is their exceptional customer care. Everywhere you look, you can see the embodiment of the brand’s culture, from the fitting rooms to the sales floor and even at the cashier’s counter. The staff consistently goes above and beyond to make you feel valued and appreciated as a customer.

One aspect that I particularly appreciate about this store is that they never make you feel pressured to make a purchase. Instead, they focus on providing guidance and support, allowing you to make informed decisions at your own pace. This approach creates a welcoming and comfortable shopping environment.

Today, I had a wonderful chat with Courtney,and I expressed my gratitude in person for the outstanding service they provide. It’s rare to find such dedication and passion in a retail setting, especially in a city like Vancouver, which is not widely known for its exceptional customer service.

In comparison to other stores in Vancouver, this Lululemon location consistently stands out as a shining example of excellence. Their commitment to delivering a superior experience, combined with their extensive product range and genuine care for customers, truly makes them a leader in the industry.

I highly recommend visiting the Lululemon store in Vancouver. Prepare to be amazed by the incredible staff, the vast selection of products, and the brand’s remarkable culture that permeates every aspect of the store. Let’s appreciate and recognize the efforts of businesses like Lululemon that are dedicated to providing exceptional service in a city that sometimes falls short in that regard.

Quick update; if you visit here and found Camila know that you receive the best support! She is the one who provides passionate and cheerful support...

I'd give one star if it weren't for the amazing young woman who helped me in the fitting rooms today. I was given a pathetic hello as I entered the store. I grabbed 11 items on my route to the fitting room. I was ignored all the way till I had to ask someone for a fitting room. Once in the makeshift fitting room, the young lady who helped me with sizes my faith was somewhat resorted that some people are good at Lulu. However on my way down to the cashier, I lost that faith again. At the cashier, the young gentlemen who "helped" me didn't really "help", he scanned my 3 items in, told me my total of over $200, and asked if I wanted a 1$ bag. Luckily I had my own bag I brought out, so I declined and said I could use it. Did he offer to help me pack? No. Did he turn around to have a chat with his co-worker. Yes. When he turned back around, after I paid and had packed my own items. He then told me that some of them may still have tags on. So he proceeded to unpack the bag, take ALL the electronic tags off. And... left me to repack my bag with no offer himself to do it. As I walked out the store, the many staff who had ignored me on my route to the fitting room were huddled together by the entrance, chatting away about nothing, and gave me a upbeat "Thank You". I sighed and walked right out. Highly disappointed by todays experience. To top it off, I recently visited Lulu in Richmond and gave them my phone # to put my purchase under my account, but today it didn't work... so I had to pretty much create a new account. Not thrilled by my experience. Will make sure to visit other locations in the future. To the manager of this location, the lovely girl upstairs with brown hair with blonde highlights deserves an immediate raise for being the only capable...