Cartier — Local services in Paris

November 3rd , 2023, late afternoon. Paris was cold that day. The sky was cloudy, the air very humid, the ground totally wet. The temperature was below 10 °C. It had been raining for days. My step was faster than as usual. Arrived the quartier Opéra on the boulevard Haussmann, I hurried up into the department store Galeries Lafayette without paying any attention to its windows richly decorated. At the shop Cartier, after telling my request, the lady responsible let her colleague, a gentleman to accompany and guide me upstair to the after-sale space situated at the first floor.

At the first floor, some clients inside the space, two clients waiting at the entrance, I joined the queue. A staff lady came over to greet me, I told her my request. In no more than ten minutes, I entered the space, the greeting lady guided me to seat down beside a table and proposed something to drink. I ordered a cup of tea. On the table laid some magazines. One of mags, La Gazette Drouot attracted me immediately with its cover portrait by Mary Cassatt. Passionate in art, the name Mary Cassatt is not strange for me (In fact, Cassatt is as famous as another women artist Berth Morisot among men artists-dominating impressionism). I looked over the articles about expositions and auction news. Then came the lady Dan. After knowing my request, the thoughtful Dan carefully verified necessary detail information and started to fill the digital table step by step. At the final step, we could not finalize the submit function. This is the very newly-launched digital system, it was first time for her to use. It seems that the network don’t support the function very well. After several trying, she turned off the network wifi, and just used 4G/5G network. Dan started again to refill all the information, this time worked normally. We finally submitted successfully. Now what to do for me is only waiting quietly the result and the document at home. I stood up and thanks Dan for all her efforts. I put the Gazette back onto the table, and then just asked the final question before leaving: "the information of the wine auction and Mary Cassatt painting article in the mag are very interesting for me. Could I keep this numero ? or if not possible, could I photographed some pages with my smartphone ?" Dan caught up the Gazette, let me wait a moment, and then walked towards the responsible of the space. In no more than three minutes, she came back : " This was for October, not the latest numéro. Maison Cartier offer it for you. Keep it and enjoy your reading".

I left Cartier shop with my request well heard and dealt with. The cup of tea comforted me, the gazette Drouot satisfied my curiosity. November 13, I received the answer and the document that I requested, more quickly than expected.

I would express my sincere thanks to Dan and the whole team in the shop Haussmann for their efforts and kind manners. Also, I wouldn’t forget to show my respect for the professionalism of a monsieur Paul, thanks to his kind suggestion over phone consulting and quick email message, I made the right decision to depart quickly and directly to the right shop without RDV. Right people, right place made the whole process pretty smooth.

Bonne continuation...

I am writing to express my heartfelt appreciation for the exceptional service I received at your boutique for the servicing of my masterpiece. I am truly impressed by the professionalism and expertise demonstrated by your staff during the servicing of my necklace. The attention to detail and care taken in handling the piece was exemplary. I felt assured that my necklace was in capable hands, and the result exceeded my expectations. For all these, I must thank to Mister Henry and Mister Michael, the service provided has reaffirmed my confidence in Cartier's commitment to excellence and customer satisfaction. During the pickup, I have decided to also buy another masterpiece and from the moment I stepped into the store, I was greeted warmly and received personalised attention throughout my visit. Mister Henry was not only knowledgeable about the products but also displayed genuine enthusiasm in assisting me, making the entire experience enjoyable and by the end, we also celebrated the moment with a glass of champagne. I want to express my deepest appreciation for the outstanding service and the exquisite jewellery, your commitment to providing excellence is evident in every aspect of the...

I had an appointment and they brought me to a room, we waited and saw other people coming in after us being helped right away. No one checked up on us.

I had to ask the sales rep to clarify if there’s someone who would help me and how long we would have to wait. Keep in mind I do understand there would be a wait but why is that other people who was brought in later than me (at least 3 other customers) served right away and had a friendly interaction. I made an appointment ahead of time so it wasn’t like I just walked in.

The reps who walked by me ignored me and gave me a dirty look when I had asked a question. NO ONE had any sort of idea as to who was supposed to assist me and just left me sitting there. My sales rep finally came and he was decent.

I’m coming from Toronto, and if anyone who is from Canada reading this - you’re better off with buying your jewelry back home. I’ve visited the bloor location in Toronto after my terrible experience and wished I purchased my ring there. You technically don’t even save that much considering the currency and the tax you would have to pay flying back home. I did my calculations and it’s almost the same price. Might as well have a better...