Maison Kitsuné — Local services in Paris

Disappointed in Maison Kitsuné’s lack of support and sustainability commitment

I purchased a handbag from Maison Kitsuné just a few months ago, trusting the brand’s premium image and commitment to quality. Unfortunately, the lock on the bag has already scratched (a frustrating issue for a relatively new and expensive item). What’s even more disappointing is the brand’s complete lack of repair or after-sales support.

I reached out to customer service, hoping for a sustainable and reasonable solution, even a paid repair option. Instead, I was met with cold, scripted responses, blaming me for the damage and reiterating that they offer no repair services whatsoever. For a brand operating in 2025, when sustainability, durability, and responsible fashion should be a priority, this is simply unacceptable.

Maison Kitsuné markets itself as a modern, lifestyle-conscious label, but fails to offer even basic support that other premium brands have embraced. I truly hope this message reaches someone at the company who understands that taking care of your customers after a purchase is just as important as the branding that attracts them in the...

New store on quiet street, mainly clothing sold here and small amount of accessory. Lucky enough to get a Paris limited tshirt. Staff speaks good English and very friendly and helpful. Also another store down the street mainly for shoes and accessories. Some issues with tax refund process which took some time to resolve as staff walked us down to the accessory store to get tax...

Went here to get my Favourite Tee and Polo. Location was good. Serviced was super friendly and helpful. We was assisted by Michelle. She speak good english and she helped us with what we need. Very sincere and nice young Lady. Thank you...