Sandro - Galerie Lafayette Haussmann — Local services in Paris

I've never been disrespected in my life. The worst client experience I've ever had. Never going back to this boutique ever again I arrived on Sunday 19/11/2023 around 11:05 to return a basket that I bought. Upon my arrival, I observed that the boutique was not fully prepared for business, as the manager (Imene) and a salesman were engaged in their morning briefing. Despite the presence of other clients who were promptly attended to by other salesmen, I found myself waiting without acknowledgment. Subsequently, when I informed the manager of my intention to return a purchased item, I was asked to wait until their morning briefing concluded, which resulted in an additional five-minute delay.

My concerns escalated when, after patiently waiting, I explained that I wished to return an item I had purchased at Galeries Lafayette. The manager, seemingly irritated, incorrectly insisted that the boutique does not accept returns from online purchases, despite providing her with the in-store purchase receipt. Despite my repeated attempts to clarify the origin of the purchase, I was met with a dismissive attitude.

To further complicate matters, the manager questioned the validity of my card information, asserting that the provided card number was incorrect. I possess only one bank card, and the information provided was accurate. However, her accusatory tone and apparent lack of thorough verification left me feeling humiliated and unfairly treated.

Throughout this interaction, I perceived a complete lack of professionalism, customer-centric approach, and a disturbing level of discrimination. The manager's explanation that her behavior was a result of being in a rush due to a late morning briefing is unacceptable and does not excuse the mistreatment I experienced.

I strongly believe that such conduct is not representative of the values and standards upheld by your...

HORRIBLE EXPERIENCE ! My mom and my sister bought 2 x Sandro bags here last year. When my mom use it for the second time the buckle got broken (that shows how bad their quality was). Because they were told warranty is international, if anything happen we can always bring it back to any Sandro of our residence country.

So my mom brought it to KLCC for repair and unfortunately they said they couldn't have it repair for free like what Paris sales promised. They need to charge my mom for that.

So after they contact Paris HQ, Paris e-mail us and said will refund the money. Usually money will be refunded straight to the same credit card, its international standard procedure. Here's the problem, they seems to give us problems so that they could avoid doing the refund.

I've answered more than 10 of their emails, given them original bank statements that clearly showing name, credit card details, charges, bank name etc. But they still said it's not enough. They still saying : "We need the original bank statement showing your data and bank account details. You can ask it to your bank or download from the bank app on your device."

What does that even mean? I've spoken to PUBLIC BANK BERHAD they said my original bank statement has clearly stated everything. There is nothing more my mom and even the bank can provide. All they need to do is just simply refund back the amount to the same VISA card.

Seriously SANDRO, stop playing games with your...

Worst customer service ever. I had a deeply disappointing experience at the Sandro corner in Printemps Paris. I returned a white dress just one week after purchase, in perfect, unworn condition, with tags still attached. The staff refused the return, claiming the dress “smelled,” but could not identify what the smell was. I asked them to compare it to other identical dresses in-store – there was no difference. I even suggested lining up all the dresses for comparison, but they refused, saying they “didn’t have time” — despite spending over 1.5 hours arguing with me.

As a pregnant woman in my eighth month, the experience caused significant stress and emotional discomfort. Multiple staff members were involved, yet none could justify the refusal based on actual policy. In the end, they said they’d only accept the return if I took the dress to dry cleaning — even though it was spotless and never worn.

This felt like a made-up excuse to avoid processing a return. It was unprofessional, inconsiderate, and frankly, humiliating. I expected better from a brand like Sandro and a department store...