GUCCI Mitsukoshi Ginza Store — Local services in Tokyo

My partner and I were just casually walking past the store and one of the bags caught my eye. One of the staff - Gene Chu, assisted me promptly. Her service was kind, supportive and gentle. She showed us other choices as well while we are still browsing in the store. Whilst I’m still indecisive, she gave us her card and the exact description of the bag so that I can come back and get it when I have decided my mind. After I have left the store, Miss Chu has left such a good impression on me (we were supposed to come back next week for the bag if I have decided). I decided to go back to her again after an hour or so to get the bag. She was really excited to see us again and finalised our sale after serving another customer in store. We had a bit of hiccup while finalising payment but she was very patient with us. She has made my day and I am very happy with my purchase. Thank you Miss Chu for your assistance and you deserve to be complimented and recognised by your amazing service. You have made my purchase very memorable...

We lined up right when the opened to buy as bag as we had a flight to catch right after. Our sales associate was very thorough yet prompt. She helped us maximize our discount and value of the bag, such as getting a free Mitsukoshi card and how to do the tax free refund. We had a great...

I was given bad stuff, lots of bad stitching, even though I had checked the bag. Looks like it was changed during packaging because it was brought inside not in...