Seems most of the negative comments are those who took the ferry from Playa Del Carmen but we were staying on Cozumel so had no issues whatsoever. Drove our jeep near the pier, parked close and walked right to the boat, zero hassles.
The price for our family was only $40 USD each and was well worth the price. The boat captain and deck hands were phenomenal !!!
We were brought to 3 separate locations - El Cielo, Palancar Reef (shallows) & Tormentos (shallows).
I’ve been to Cozumel countless times as I’ve been coming since 1994 but this was one of the clearest I’ve seen the water. Had to be 200 foot visibility. Thousands of fish, filmed Nurse Shark on GoPro at Palancar and several VERY LARGE sting rays at El Cielo which seemed to glide effortlessly through the water and brush against our feet.
I typically scuba in Cozumel but Me, my wife & 11 year old son had a very entertaining day snorkeling on these three locations and I highly recommend this trip to all...
Read moreVery unprofessional. Poor communication regarding the pick up spot. Called to clarify the spot since they were late. A guy picked us up in a very dirty mini van. Got to the dock and was told due to other cancelations we would have to wait an hour to go out on the boat. If that was communicated when I called, we could have stayed near the port and shopped instead of sitting around with nothing to do at the dock. The person who runs the program was critizing and complaining about her employees not cleaning a boat properly. Unprofessional and not considerate enough to tell us about the delay. We ended up canceling and booking with another company. Didn't get our deposit back even though it was there fault for not taking us out at the time we scheduled. We had other plans after snorkeling so ended up having to rush to keep our other plans. Poor customer service. Don't recommend at...
Read moreWere it not for the photographer they brought along, our review here would be 4 or 5 stars. Very nice tour and crew. But the photographer actually sent the 6 of us back to the boat early or made us swim away from good interesting spots so he could take hundreds of photos of the Mexican tourists in the group in various underwater situations. He took 4 photos of our group of 6. The irony is that I dont think the Mexicans on the tour bought photos, while my wife did -- $35 for 4 photos (one of which the lighting/exposure was wrong for) while I wasn't really paying attention. Left a very bad taste in my mouth after an...
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