RUBY Christchurch — Local services in Christchurch

Worst service I’ve had in a long time. I ordered a dress in-store after being told units were available in another store and it would be sent out immediately. A week later, nothing. When I followed up, I was told it was actually on pre-sale until October — never mentioned in-store about pre-sale, even though staff knew I needed it for an October wedding.

It feels like my order wasn’t handled properly, and instead of being upfront I was just pushed onto pre-sale without being told. I’ll never shop here again. They used to be fantastic, but standards have clearly slipped — and after checking reviews from other stores, it looks like a company-wide issue. They need to do better... and also Ruby don't worry about some apology below this. This is a warning to people ordering from them as someone who has worked in management in NZ boutiques, their management clearly need to address some company issues. You are who...

Wasn’t happy with service. I love you guys and your clothes but honestly the service wasn’t great. I bought a tank online in your knitwear sale, and it wasn’t right. Needed to return and you guys wouldn’t let me. You guys told me it was final sale (which it clearly stated on the website it wasn’t) and that you couldn’t do anything. The manager then came out and said ‘just this once’ she’d let me exchange it for smt else instore. So no refund at all and just to top it all off she was super rude. I ended up spending an extra $100 on a top I didn’t want because I didn’t want to be left short $150. Ridiculous!!! I will not be back, as the service instore when I was trying on wasn’t good either. I was completely ignored. Be careful before buying anything...

Absolutely love entering this store! All the girls there are super lovely and so accommodating. I can go in there knowing I’m most likely walking out with at least 1 or more pieces.

The only thing that could make this experience so much better not just for customers but for the lovely gals that work there also is if the store was much bigger! Over the recycled/seconds sale it was very hard to get in and look at things as the amount of people in the store at one time was chaotic, couldn’t move around people to even look at the full priced items.

Overall I love...